CHRISTINA NSAJI MWANJALI

•Contacted business customers in Ilala District to inform and confirm about the orders and delivery details.

•Followed up on product deliveries and coordinated with the sales team to ensure safely delivery.

• Handled customers inquiries and resolved delivery related issues professionally.

•Making follow up with inactive customers to remind them about our services.

• Answered customer inquiries and provided accurate information regarding products and services.
• Developed strong customer relationships to encourage repeat business.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Provided exceptional customer service to ensure customer satisfaction.

• Promoted the U-mart online shopping platform to individual customers, through education about the app features, benefits and available products.
• Actively onboard new users by guiding customers to download the app and complete registration.
• Build relationship with customers to increase app usage, repeat purchases and brand loyalty.
• Collected customer feedback to support improvement in sales strategies and user experience.
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• Answered inquiries from prospective customers regarding features of products and services offered.
• Researched competitors' products, prices, and sales techniques.
• Collaborated with marketing team to create promotional materials for products and services.

• Assisted customers with account opening and service inquiries to enhance the overall branch experience.
• Participated in the dormant accounts activation project to drive portfolio growth.
• Supported staff with administrative duties and various customer service initiatives.
• Gained valuable experience in relationship management and critical problem solving.
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• Collaborated with team members to support banking operations daily.