CHRISTINA MNGARA

§ Facilitating CSO Compliance: Guiding Civil Society Organizations (CSOs) to adhere to the various laws governing their operations within the country.

§ Assisting with Registration: Providing substantial aid to groups seeking organizational registration, ensuring a smooth and efficient process.

§ Navigating Permit Acquisition: Assisting CSOs in understanding and obtaining the necessary permits to operate within local government jurisdictions, specifically the President's Office, Regional Administration, and Local Government Tanzania (PO-RALG).

§ Information Dissemination: Distributing comprehensive information about Tanzanian Civil Society Organizations to diverse stakeholders. This includes operational insights, regulatory frameworks, and coordination facilitated by pertinent government institutions and offices.

§ Understanding Stakeholder Needs : Identifying and addressing stakeholder requirements by delivering pertinent information in various accessible formats, encompassing both hard and electronic mediums.

§ Legal Acumen: Acquiring and maintaining an extensive understanding of the diverse laws pertinent to Civil Society Organizations in Tanzania.

§ Media Management: Overseeing and managing the Center's presence across social media and print platforms.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.