Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christer Kombe

Dar Es Salaam

Summary

Dynamic Customer Care Officer with a proven track record at GMT COMPANY, enhancing customer relations and reducing complaints through effective complaint handling and conflict mediation. Skilled in data entry and maintaining composure under pressure, I spearheaded initiatives that significantly improved team performance and customer satisfaction.

Overview

1
1
year of professional experience

Work History

Customer Care Officer

GMT COMPANY
12.2023 - 12.2024
  • Developed strong relationships with customers, leading to increased repeat business.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Reduced customer complaints by providing timely solutions to issues.
  • Implemented innovative strategies for managing high-stress situations effectively.

Education

Certificate Of Secondary School -

Kiraeni Girls Secondary School
Kilimanjaro Tanzania
11.2017

Diploma - Business Adminstration

St . Augustine University
Arusha Tanzania
12.2022

Advanced Certificate Of Secondary School -

Nothern Highlands Secondary School
Moshi Kilimanjaro
07.2020

Skills

  • Complaint handling
  • Call center experience
  • Well-organized
  • Data entry
  • Excellent problem-solving skills
  • Exceptional organizational skills
  • Customer relations
  • Teamwork and collaboration
  • Computer skills
  • Calm and professional under pressure
  • Complaint investigation
  • Conflict mediation

Timeline

Customer Care Officer

GMT COMPANY
12.2023 - 12.2024

Certificate Of Secondary School -

Kiraeni Girls Secondary School

Diploma - Business Adminstration

St . Augustine University

Advanced Certificate Of Secondary School -

Nothern Highlands Secondary School

Similar Profiles

CREATE PROFILE
Christer Kombe