Chilufya Chabala Mutapa

Bank Clerk

Zambia National Commercial Bank

05.2012 - 12.2014

Handling cash and cheque transactions for customers.
Daily reconciliation of cash transactions on the bank system to vault.
Cash verification once cash is received from the central bank.
Cash verification at central bank before it is released to Zambia National Commercial Bank.
Handling and sending of international and local bank transfers (Telegraphic transfers and RTGS).
Marketing products and services to existing and potential customers.
Filing and archiving confidential bank documents.
Ordering of branch stationary from stores.
Offered general office support to members of the team in the branch, scheduling internal/ external meetings, appointments for branch manager and screening of incoming phone calls and visitors.
Record minutes for branch meetings held weekly.
Client services, responding to any clients enquires and complaints over their accounts.
Ensuring Implementation of scheduled operational activities of the branch.
Keeping record of all incoming mail and all correspondence in the bank registry and filing into appropriate files.
Ensuring branch bank ambiance is good and cleaning company is doing what is required of them.
Performed basic office functions, photocopying, printing and scanning of documents

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