Charles C. Ulomi
Dar es salaam
Summary
Customer Success Associate known for exceptional productivity and task efficiency. Specialize in relationship management, problem-solving, and product knowledge to ensure client satisfaction. Excel in communication, empathy, and adaptability, crucial for fostering positive customer experiences and building long-term relationships.
Overview
10
10
years of professional experience
Work History
Customer Success Associate
AzamPay Tanzania Limited
Dar es salaam
08.2025 - 11.2025
- Managed customer onboarding processes and ensured smooth transitions to services.
- Addressed customer inquiries via email, phone, and chat promptly and effectively.
- Monitored customer satisfaction and provided feedback to improve service offerings.
- Conducted regular follow-ups with customers to ensure ongoing satisfaction and engagement.
- Prepared detailed reports on customer satisfaction levels and other relevant metrics.
- Worked closely with sales team members to ensure successful transition from sale to implementation.
Field Agent
Ramani.io Company Limited
03.2023 - 01.2025
- On-board and train new customers
- Build and strengthen customer relationships
- Manage incoming calls and emails, handling appropriate follow-up calls and emails
- Address, resolve, and record customer issues related to business growth, billing, and general account satisfaction
- Coordinate and train new customer starts in an efficient and streamlined manner
Warehouse Agent
Ramani.io Company Limited
Dar es salaam
12.2022 - 03.2023
- Communicate promptly with the company regarding any discrepancies in customer conduct and stock movement
- Monitor stock movement and prepare reports on the inflow and outflow of stock
- Assign inventory to authorized sales personnel upon receipt of written instructions
- Manage inbound and outbound logistics, ensuring compliance with related clearance criteria for stock in hand
- Conduct daily stock-taking at customer warehouse premises
- Utilize, assist, and facilitate company software (SFA) and hardware (FAMOCO) to accurately record customer stock
Procurement Officer
TEMESA
Dar es salaam
08.2021 - 09.2022
- Develop and implement procurement strategies to meet company objectives
- Source and negotiate with suppliers to obtain the best terms and conditions for goods and services
- Manage and maintain relationships with vendors and suppliers
- Prepare and process purchase orders and requisitions for supplies and equipment
- Conduct market research to identify potential suppliers and evaluate their offerings
- Ensure compliance with procurement policies and regulations
Assistant Procurement Officer
TANESCO
Kilimanjaro
08.2015 - 09.2015
- Assist in the development and implementation of procurement strategies
- Support the procurement team in sourcing and negotiating with suppliers
- Prepare and process purchase orders and requisitions for supplies and equipment
- Assist in maintaining relationships with vendors and suppliers
- Conduct market research to identify potential suppliers and evaluate their offerings
- Ensure compliance with procurement policies and regulations
Education
Bachelor In Procurement And Logistics Management - Procurement
Institute of Accountancy Arusha
Arusha 12.2019
Ordinary Diploma In Business Management - Business Administration And Management
Insitute of Accountancy Arusha
Arusha 11.2016
Basic Technician Certificate In Business Management - Business Administration And Management
Institute of Accountancy Arusha
Arushab11.2014
Certificate for Secondary School Education - Secondary Education
Boloti Secondary School
Kilimanjaro11.2012
Skills
- Customer onboarding
- Customer satisfaction monitoring
- Relationship management
- Account management
- Problem solving
- Training delivery
- Client relationship building
- Upselling strategies
- Cross-functional coordination
- Call center experience
Personal Information
- Date of Birth: 01/27/94
- Gender: Male
- Nationality: Tanzania
- Marital Status: Single
Training
Computer Application Training, April to June 2013, Introduction to Microsoft Word, M/S Excel, M/S Access, Internet Explorer
Hobbies and Interests
- General body exercises
- Traveling
- Watching TV programs
- Reading magazines
- Learning new things
Disclaimer
I, Charles C. Ulomi, declare that the information provided in this document is true to the best of my knowledge and belief. I understand that any false statement may disqualify me from consideration for employment or other opportunities.
Timeline
Customer Success Associate
AzamPay Tanzania Limited
08.2025 - 11.2025
Field Agent
Ramani.io Company Limited
03.2023 - 01.2025
Warehouse Agent
Ramani.io Company Limited
12.2022 - 03.2023
Procurement Officer
TEMESA
08.2021 - 09.2022
Assistant Procurement Officer
TANESCO
08.2015 - 09.2015
Bachelor In Procurement And Logistics Management - Procurement
Institute of Accountancy Arusha
Ordinary Diploma In Business Management - Business Administration And Management
Insitute of Accountancy Arusha
Basic Technician Certificate In Business Management - Business Administration And Management
Institute of Accountancy Arusha
Certificate for Secondary School Education - Secondary Education
Boloti Secondary School