CHARLES LUSIGA
DAR ES SALAAM
Summary
Dynamic Business Development Officer, with Five years experience in sales in mobile banking and banking Merchant business. Specialized in enhacing client relationship management,customer acquisition while ensuring compliance and business developemnt.
Overview
5
5
years of professional experience
Work History
Intern Merchant Bussiness &Agency Banking Unit
CRDB PLC
05.2024 - Current
- To facilitate clear oversight of merchant bussiness to caostal zone branches by sharing updates and help branches champions and MBD in understanding of performance report and strategies from merchant business unit.
- On boarding of Merchants
- Engage with freelancers to support account opening and LIPA HAPA on baording .
- Selling of business account to drive merchant and lipa hapa onboarding.
- Training of branch Staff on Merchant business products and systems
- To maintain strong relationship with customers by visiting them and attend customer inquiries and queries .
- To ensure all merchant under my zone are properly branded ,well informed on our product and to ensure merchants are comply with bank procedures on their operations.
Business Development Officer
CRDB WAKALA SUPER AGENT ,TIGO PESA SUPER AGENT
07.2022 - 04.2024
- Recruiment of MNO(TIGO) Agents.
- Recruitment crdb wakala agents.
- Training on Crdb account opening to freelancers
- To provide weekly and monthly reports.
- Training agents on how to perform transactions ,how to open account and how to start reversal of transaction.
- To ensure bank agents are operating according to BOT and bank procudures,
- Ensure agents are properly branded
- Recruitment and training of merchants
- Being first contact person to agents and training them to have a good customer service .
- Solving some of Agent POS technical issues .
- Participate on account opening campaigns .
- Supply of cash and float to all assigned agents for CRDB WAKALA and TIGO PESA AGENTS .
Business Development Officer
CRDB PLC
06.2020 - 06.2022
- Recruiting agents (crdb wakala agents )
- Training agents on how to perform transactions,how to open customers account , how to start transaction reversal .
- Training agents (crdb wakala ) on customer care services
- To ensure that bank agents are operating according to BOT and bank regulations.
- Ensure that agents are properly branded .
- Recrutiment and training of merchants outlet (lipa hapa ).
- Being first contact person to agents and merchant at their point of sale
- Solving some of technical problems with AGENTS POS and MERCHANTS POS .
- Building and maintaining agents and bank relations.
- Reserching the market to come up with new strategies
- Study market competitors to increase our strengths.
- Personal and current account opening
- Participate on mass account opening campaigns
- Selling loans both bussiness and person loans
- Cross-Selling of insurance poilicies
- Atm card request processing and disbursement to customers.
- Balance inquiry processing.
- Linking customers with simbanking service (mobile banking)
- Bank statement processing.
- Internet banking selling and processing.
- KYC updation to customers account
Sales Representative
21st CENTURY TEXTILE MOROGORO
09.2019 - 01.2020
- To facilitate clear oversight of merchant bussiness to caostal zone branches by sharing updates and help branches champions and MBD in understanding of performance report and strategies from merchant business unit.
- On boarding of Merchants
- Engage with freelancers to support account opening and LIPA HAPA on baording .
- Selling of business account to drive merchant and lipa hapa onboarding.
- Training of branch Staff on Merchant business products and systems
- To maintain strong relationship with customers by visiting them and attend customer inquiries and queries .
- To ensure all merchant under my zone are properly branded ,well informed on our products and to ensure merchants comply with bank procedures on their operations.
Education
Customer Care Representative - Call Centre
ISON COMPANY (VODACOM)
Dar Es Salaam , Tanzania 03.2020
Bachelor Of Accounting - Accounting
INSTITUTE OF FINANCE MANAGEMENT (IFM)
Dar Es Salaam ,Tanzania 11.2019
Skills
- Computer basic (Ms word,Ms excel, Ms power point)
- Customer service skills, customer needs oriented
- Exceptional communication and interpersonal skills
- Business management skills
- Sales man
Referees
- Hawa Sasya Branch Manager CRDB BANK PLC +255713602442 hawa.sasya@crdbbank.co.tz
- Georgina Simeo Rweyumanu Business Manager , CRDB PLC Temeke Branch, +255754882648 georgina.simeo@crdbbank.co.tz
- Alex Tajiri CRDB BANK WAKALA Relationship Manager , +255 742 841 807 Alex.tajiri@crdbbank.co.tz
Timeline
Intern Merchant Bussiness &Agency Banking Unit
CRDB PLC
05.2024 - Current
Business Development Officer
CRDB WAKALA SUPER AGENT ,TIGO PESA SUPER AGENT
07.2022 - 04.2024
Business Development Officer
CRDB PLC
06.2020 - 06.2022
Sales Representative
21st CENTURY TEXTILE MOROGORO
09.2019 - 01.2020
Customer Care Representative - Call Centre
ISON COMPANY (VODACOM)
Bachelor Of Accounting - Accounting
INSTITUTE OF FINANCE MANAGEMENT (IFM)