Charles Kimaro
Dar es salaam
Summary
Seeking a position in the IT/related field industry to leverage my skills and abilities in Information Technology. Committed to professional growth while being resourceful, innovative, and flexible.
Overview
9
9
years of professional experience
Work History
IT & Digital Manager
Y9 Microfinance (T) limited
06.2022 - Current
- Lead IT Team, including the design and deployment of new systems and services
- Developing and maintaining IT policies to ensure auditing and compliance
- Monitor IT system performance to evaluate cost and productivity and recommend infrastructure improvements
- Collaborate with key stakeholders to analyze business requirements and develop IT solutions
- Assess vendors and create test strategies for new hardware and software
- Address hardware and software issues related to internal IT
- Define IT infrastructure strategy, architecture, and processes
- Manage client expectations through day-to-day reporting and explanation of project requirements
- Supervise information technology and computing resources
- Plan, organize, control, and evaluate IT operations
- Ensure the security of data, network access, and backup systems.
In Market G2/iPG Configurator Engineer
M-Pesa Africa –Tanzania Market
10.2021 - 06.2022
- Analyze and document new requirements for business services and scenarios
- Configure new services and optimize parameters for performance, including monitoring and testing on assigned platforms
- Maintain workflow changes within the system
- Maintain quality documentation for changes made to the platform related to service introduction, incident resolution, and performance improvement
- Provide knowledge transfer to markets on M-Pesa and 3rd party configurations to enhance execution knowledge.
MFS Application Support & Product Engineer
Tigo-Tanzania
DAR ES SALAAM
07.2019 - 10.2021
- Provide 1st and 2nd level onsite technical support for Tigo Pesa products, escalating complex issues as needed
- Analyze and test enhancements and product module releases; support product integration and implementation testing
- Review product release notes and technical implementation documents to ensure understanding
- Oversee the management and upkeep of existing and future Mobile Financial Services (MFS) products and their integration with company operations
- Design, develop, customize, acquire, and implement MFS products and systems for subscribers and internal use
- Ensure all MFS nodes, applications, and processes comply with SOX regulations
- Perform daily operations and maintenance activities for MFS platforms
- Manage WebLogic application services
- Test Payment Gateway APIs using SoapUI before deployment
- Undertake system changes and other projects as assigned by the MFS technical manager.
Fleet Supervisor
Charan Singh & Son Ltd
09.2018 - 05.2019
- Monitoring of trucks movement through GPS system and preparation of Daily tracking report
- Determining and installing appropriate computer hardware and software
- Configuring computer networks
- Troubleshooting fixing different computer issues
- Maintaining Statistical and stock recording for spare parts.
IT Technician
Genesis Technology Ltd
12.2017 - 09.2018
- Installing and configuring computer network and system
- Identifying and solving any problem that arise with computer network and system
- Organizing training, support, and repairs of electronic fiscal devices
- Designing and installing well-functioning computer networks, connection, and cabling
- Testing and configuring software repair hardware and peripheral devices.
IT Technician
Affordable Computer technology for Tanzania
07.2017 - 11.2017
- Microsoft Windows installation and software configuration
- Designing and installing well-functioning computer networks, connection and cabling
- Maintaining the reliability and viability of the company’s computers, computing system and network infrastructure
- Prepare computer users by developing and conducting hardware, system software training for clients
- Developing training materials and working closely with trainers to ensure product knowledge amongst the sales team.
Trainee
University of Dodoma (UDOM)- Final Year Project
02.2017 - 07.2017
- Implementing prepaid water metering systems with GSM technology
- Designing 12V power supply systems
- Designing and developing system circuit boards
- Configuring GSM modules for communication
- Developing web payment gateways and billing systems
- Establishing and managing database connections and structures.
Practical Trainee
Affordable Computer Technology for Tanzania
07.2015 - 10.2015
- Installing and configuring Microsoft Windows and associated software
- Designing and setting up efficient computer networks, including connections and cabling
- Ensuring the reliability and performance of the company’s computer systems and network infrastructure
- Preparing users by developing and conducting training on hardware and system software
- Installing and configuring computer networks and systems
- Troubleshooting and resolving issues with computer networks and systems
- Installing and configuring Linux systems
- Managing computer security measures
- Handling database management tasks
- Developing web systems using PHP
- Installing and managing Windows Server environments.
Education
UDOM- (Collage of Information and Virtual Education)
Kwiro High School
Umbwe Sec School
Jamhuri Pr School
Skills
- API Integration and Testing: Proficient in using tools such as Postman, SOAP-UI, and CA API Gateway for API integration and testing
- Software Development: Strong skills in both front-end and back-end software technologies
- Database Administration: Experienced in database management with MySQL, MS Access, SQL Server, and Oracle
- Data Analysis: Skilled in data analysis using MS-Excel, Python and R programming languages
- Cloud technologies: Proficient in cloud platforms, including Oracle, Microsoft Azure, AWS and Google Suite
- Payment Gateway Support: Experienced in monitoring and supporting payment gateway systems
- Middleware Knowledge: Working knowledge of systems middleware
- Microsoft Office Suite: Proficient in Microsoft Office applications, including Word, Excel, Access, PowerPoint, and Outlook
- Other Skills: Computer Maintenance: Experience in computer maintenance and repairs
- Network Design and Installation: Proven ability to design and install network devices for office and home environments
- Incident Management: Strong skills in incident management and root cause analysis
- System Troubleshooting: Proficient in troubleshooting systems and resolving technical issues
Personal Information
- Place of Birth: Kilimanjaro
- Health Status: Complete Physical, Mental & Social Fit
- Date of Birth: 05/04/92
- Gender: Male
- Nationality: Tanzanian
- Marital Status: Married
Affiliations
ERB registered as Graduate Engineer (GE 11376)
Awards
- Oracle Cloud Infrastructure Architect 2021 Associate
- Oracle Cloud Infrastructure Foundations 2021 Certified Associate
- Certificate of Appreciation: Recognition for outstanding support and full commitment during Covid-19 Crisis
- Excellence for Best Field Student (Affordable Computer Technology for Tanzania), 2015/16
- Award of Excellence for Outstanding Leadership (School of Informatics Student Representative), 2016/17
Competence
- Expertise in technical, conceptual, and content aspects of Information Technology
- Proven ability to work collaboratively with teams to achieve company objectives
- Excellent analytical skills with a demonstrated understanding of IT application management concepts and issues
- Advanced written and verbal communication skills, with attention to detail and ability to communicate effectively with both technical and non-technical personnel
- Ability to provide exceptional customer service to system users and promote team collaboration
- Proficiency in handling multiple tasks simultaneously and meeting deadlines
- Strong troubleshooting skills in resolving IT-related issues
References
- MANENO DAUDI, Y9 MICROFINANCE (T) LIMITED, CFO, (+255)759559944
- ZAKAYO MALISA, TIGO PESA, HEAD OF TIGOPESA TECHNICAL, (+255)713123448
- MAXMILIAN MREMA, M-PESA TANZANIA, MANAGER OF M-PESA APPLICATION, (+255)754711259
Professionalaccomplishments
- Internet Service Management, IT Management, EFD machine supports, maintenance and repairs for the (Genesis Technology Clients (from Nov 2017))
- Research Data Collection and Recruitment of Sample Group (Kantar Public from Kenya,2017)
- Lan Design and Implementation (MAJENGO HOSPITAL MOSHI, April 2018)
- Computer Lab setup and installation of N-computing computer system using windows multipoint server (MDAWI Primary School, February 2018)
- Wrote catalogs, course guides and training brochures that enhanced the sales understanding of complex product features and helped them sell more effectively (Affordable Computer Technology for Tanzania, September 2017)
- Windows Server Installation and configuration for user and device management, Network structurer and deployment server environment (Affordable Computer Technology for Tanzania, July 2015)
- Developed the control circuit system Using Arduino (University of DODOMA, July 2017)
- Developed and Presented a Pre-paid water metering system using GSM (University of DODOMA, July 2017)
- Developed and presented a workable inventory management system (University of DODOMA, Aug 2014)
Mobileinfo
(+255) 752402589 /654876740
Projects
Title: INVENTORY MANAGEMENT SYSTEM Title: PREPAID WATER METERING SYSTEM
Languages
English & Swahili
Timeline
IT & Digital Manager
Y9 Microfinance (T) limited
06.2022 - Current
In Market G2/iPG Configurator Engineer
M-Pesa Africa –Tanzania Market
10.2021 - 06.2022
MFS Application Support & Product Engineer
Tigo-Tanzania
07.2019 - 10.2021
Fleet Supervisor
Charan Singh & Son Ltd
09.2018 - 05.2019
IT Technician
Genesis Technology Ltd
12.2017 - 09.2018
IT Technician
Affordable Computer technology for Tanzania
07.2017 - 11.2017
Trainee
University of Dodoma (UDOM)- Final Year Project
02.2017 - 07.2017
Practical Trainee
Affordable Computer Technology for Tanzania
07.2015 - 10.2015
UDOM- (Collage of Information and Virtual Education)
Kwiro High School
Umbwe Sec School
Jamhuri Pr School
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