Charles Gasper
Dar Es Salaam
Summary
Dynamic Zonal MFS Commercial Manager with over 5 years of experience in mobile financial services, sales, and business development. Proficient in Mobile financial services, retail agents products, and agricultural value chains with a strong understanding of financial operations and financial markets in Tanzania. Skilled in digital products, project, and cross-selling financial products. Exceptional in communication, customer relationship management, team leadership, and driving innovation for sustainable business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
MFS Commercial Manger-Central Zone
Axian Group (HTMSL)
08.2024 - Current
- Used key metrics and prepared reports for senior management to monitor performance of zonal commercial activities.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
- Increased market share by improving responsiveness and becoming number 1 to central zone
- Built relationships with zone clients (Big merchants, AMCOS & corporate) to establish new leads & contracts.
- Implemented training programs for zone, improving overall team performance and productivity levels.
- Analyzed sales data to identify opportunities for expansion into new markets, driving increased zone market share.
Remittance Specialist
Axian Group (HTMSL)-HQ
02.2021 - 07.2024
- Enhanced customer satisfaction by delivering tailored financial solutions and addressing client needs effectively.
- Designed and implemented staff training programs focused on corporate solutions, Cash crops, Merchants to improving team performance and operational efficiency.
- Executed targeted training campaigns to promote Mobile financial services products (Loans & Insurance) within agricultural sectors.
- Streamlined all zonal operations, ensuring compliance with regulations and efficient service delivery to meet client expectations.
Core Product Specialist
Millicom (Tigo)-HQ
08.2020 - 02.2021
- Specialized in core products, contributing to overall company success
- Created targeted promotions for subscribers, both active and inactive
- Implemented strategic project management for core product success
- Developed and launched new features/products.
- Enhanced product performance by conducting thorough market research and competitor analysis.
- Established strong relationships with key industry influencers to promote products through various channels.
Core Product Support
Millicom (Tigo)-HQ
01.2019 - 08.2020
- Provided top-tier support for core products, ensuring customer satisfaction
- Developed and implemented new features/products
- Contributed to strategic project management initiatives
- Conducted comprehensive product testing to identify and resolve potential issues before release..
- Assisted in the development of internal training materials to improve overall team competency levels.
- Developed and maintained detailed technical documentation to facilitate knowledge sharing among team members.
Korosho Coordinator
Millicom (Tigo)
10.2018 - 12.2018
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
Sales Supervisor
SINO Cigarette Company
11.2017 - 10.2018
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
- Effectively coached team members to reach weekly and monthly sales goals.
Sales Supervisor
Tanzania Cigarette Company (TCC)
11.2016 - 11.2017
- Oversaw sales activities in Tanga, Tanzania
- Managed and trained the sales team
- Contributed to strategic planning for sales success.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
Education
Bachelor in Education - Economics & Geography
Saint Augustine University of Tanzania
01.2016
Skills
- Promotion Strategy
- Customer Relations
- Technical Communication
- Strategic planning
- Expert problem solving
- Analytical thinking
Certification
- Best Student 2010
- Best Basketball Player 2016 & 2022
- Cubicle Excel 2021
- Masterclass in Sales
Languages
English (Proficient)
Swahili (Native)
Extracurricular Activities
Vijana Basketball-General Secretary Planet Gym Tigo Basketball Club-Captain
Additional Information
REFEREES
Said Idd: Zonal Director-Central Zone-Tanzania, Mobile: +255658123479/said.idd@yas.co.tzHaidari Chamshama: Head of Payments Equity Bank Limited-Tanzania, Mobile: +255 658 123 561
Mshamma Mshamma: Head of Financial Services & Payments Honara Tanzania, Mobile +255713123899Timeline
MFS Commercial Manger-Central Zone
Axian Group (HTMSL)
08.2024 - Current
Remittance Specialist
Axian Group (HTMSL)-HQ
02.2021 - 07.2024
Core Product Specialist
Millicom (Tigo)-HQ
08.2020 - 02.2021
Core Product Support
Millicom (Tigo)-HQ
01.2019 - 08.2020
Korosho Coordinator
Millicom (Tigo)
10.2018 - 12.2018
Sales Supervisor
SINO Cigarette Company
11.2017 - 10.2018
Sales Supervisor
Tanzania Cigarette Company (TCC)
11.2016 - 11.2017
Bachelor in Education - Economics & Geography
Saint Augustine University of Tanzania
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