Charles C. Ulomi
Dar es Salaam
Summary
Motivated and results-driven professional with a Bachelor's Degree in Procurement and Logistics Management and a Diploma in Business Management . Skilled in client onboarding, product pitching, and building strong customer relationships. Experienced as a Field Agent in mapping services, where I supported new customer acquisition and product promotion. Currently working as a Customer Success Associate at AzamPay , ensuring client satisfaction, smooth product adoption, and long-term business growth. Strong communicator, problem-solver, and team player with a passion for delivering exceptional customer experiences and driving organizational success.
Professional with a strong focus on customer success and team collaboration. Skilled in relationship management, problem-solving, and communication. Effective in adapting to changing needs and driving results. Known for reliability and proactive approach to achieving goals.
Overview
10
10
years of professional experience
Work History
Customer Success Associate
Azam Pay
08.2025 - Current
- Developed customer onboarding processes to enhance user experience and product adoption.
- Collaborated with cross-functional teams to resolve customer issues and improve service delivery.
- Utilized CRM tools to track customer interactions and ensure timely follow-up on inquiries.
- Analyzed customer feedback to identify trends and recommend product enhancements.
- Conducted regular check-ins with customers to foster relationships and gather insights for continuous improvement.
- Delivered high-quality training sessions for clients on product usage and functionality, increasing user adoption rates.
- Identified upsell opportunities within existing client base delivering customized proposals that resulted in increased revenue for the organization.
- Worked closely with technical support teams to troubleshoot and resolve complex issues maintaining open lines of communication with affected clients throughout the resolution process.
Field Agent
Ramani.io Company Limited
03.2023 - 01.2025
- On-board and train new customers.
- Build and strengthen customer relationships.
- Manage incoming calls and emails, handling appropriate follow-up calls and emails.
- Address, resolve, and record customer issues related to business growth, billing, and general account satisfaction.
- Coordinate and train new customer starts in an efficient and streamlined manner.
- Maintain a comprehensive knowledge of the company's business model to answer customer-related inquiries.
- Demonstrate the value of Ramani to customers daily by providing exceptional customer support.
- Assist the team in executing growth and optimization strategies for customers.
- Ensure the execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells, and customer success best practices.
- Collaborate with cross-functional teams to ensure visibility and alignment.
- Oversee escalations for assigned accounts and team accounts.
- Work with the product team to prioritize customer features and requests.
- Achievements:
- Successfully onboarded and trained over 100 new customers, ensuring a smooth transition and high satisfaction rates.
- Enhanced customer retention by 20% through effective relationship building and proactive issue resolution.
- Improved response time to customer inquiries by 30%, leading to higher customer satisfaction.
- Played a key role in developing and implementing growth and optimization strategies, resulting in a 15% increase in customer usage and engagement.
- Coordinated cross-functional initiatives that improved internal processes and customer outcomes.
- Received commendation from senior management for outstanding customer support and proactive problem-solving skills.
Warehouse Agent
EXACT MANPOWER CONSULTING LIMITED
12.2022 - 03.2023
- Educate customers about company products.
- Communicate promptly with the company regarding any discrepancies in customer conduct and stock movement.
- Monitor stock movement and prepare reports on the inflow and outflow of stock.
- Assign inventory to authorized sales personnel upon receipt of written instructions.
- Manage inbound and outbound logistics, ensuring compliance with related clearance criteria for stock in hand.
- Conduct daily stock-taking at customer warehouse premises.
- Utilize, assist, and facilitate company software (SFA) and hardware (FAMOCO) to accurately record customer stock.
- Support the follow-up and/or enforcement of hardware and software usage requirements on the client side.
- Achievements:
- Successfully educated over 50 customers on product details, enhancing product understanding and customer satisfaction.
- Improved stock movement accuracy by implementing a streamlined reporting process, reducing discrepancies by 25%.
- Efficiently managed logistics operations, ensuring timely and accurate stock deliveries.
- Conducted daily stock-taking with a 98% accuracy rate, ensuring precise inventory management.
- Facilitated the seamless adoption of company software and hardware by customers, leading to improved stock recording and management.
- Recognized for outstanding communication and coordination skills, which contributed to smoother warehouse operations and customer relations.
Procurement officer
TEMESA
08.2021 - 09.2022
- Develop and implement procurement strategies to meet company objectives.
- Source and negotiate with suppliers to obtain the best terms and conditions for goods and services.
- Manage and maintain relationships with vendors and suppliers.
- Prepare and process purchase orders and requisitions for supplies and equipment.
- Conduct market research to identify potential suppliers and evaluate their offerings.
- Ensure compliance with procurement policies and regulations.
- Monitor inventory levels and coordinate with various departments to fulfill their procurement needs.
- Review and analyze procurement data to identify cost-saving opportunities.
- Coordinate and oversee the entire procurement process, from sourcing to delivery.
- Prepare and present procurement reports to senior management.
- Achievements:
- Successfully negotiated contracts with key suppliers, resulting in a 15% reduction in procurement costs.
- Implemented a new procurement tracking system that improved order accuracy and reduced processing time by 20%.
- Established strong relationships with suppliers, leading to improved terms and reliable delivery schedules.
- Conducted thorough market research that identified new suppliers, enhancing the company's supply chain resilience.
- Ensured 100% compliance with procurement policies and regulations, avoiding any penalties or legal issues.
- Recognized for outstanding performance in managing procurement processes and achieving cost savings for the company.
Loan officer
FINCA MICROFINANCE BANK
08.2019 - 09.2019
- Evaluate loan applications and determine the creditworthiness of applicants.
- Conduct thorough financial analyses and risk assessments for loan approvals.
- Meet with loan applicants to gather personal and financial information.
- Explain loan terms, conditions, and repayment schedules to clients.
- Approve or deny loan applications based on financial data and credit reports.
- Monitor loan portfolios and ensure timely repayment from clients.
- Provide financial advice and support to clients to help them manage their loans effectively. Prepare detailed loan reports and documentation for management review.
- Collaborate with other departments to ensure smooth processing of loan applications.
- Achievements:
- Successfully processed and approved over 50 loan applications within the short tenure, maintaining a high approval rate.
- Implemented a streamlined loan application process that reduced approval time by 15%.
- Achieved a high level of client satisfaction by providing clear and thorough explanations of loan terms and conditions.
- Maintained an excellent loan repayment rate through diligent monitoring and client support.
- Received commendation from management for exceptional performance and contribution to the team.
Assistant Procurement officer
TANESCO
08.2015 - 09.2015
- Assist in the development and implementation of procurement strategies.
- Support the procurement team in sourcing and negotiating with suppliers.
- Prepare and process purchase orders and requisitions for supplies and equipment.
- Assist in maintaining relationships with vendors and suppliers.
- Conduct market research to identify potential suppliers and evaluate their offerings.
- Ensure compliance with procurement policies and regulations.
- Monitor inventory levels and assist in coordinating with various departments to fulfill their procurement needs.
- Review procurement data and assist in identifying cost-saving opportunities.
- Help coordinate and oversee the entire procurement process, from sourcing to delivery.
- Achievements:
- Contributed to the successful negotiation of favorable terms with suppliers, resulting in cost savings for the company.
- Assisted in implementing a procurement tracking system that improved order accuracy and processing efficiency.
- Supported the establishment of strong vendor relationships, leading to more reliable delivery schedules.
- Conducted market research that helped identify new suppliers, enhancing the company's supply chain options.
- Ensured compliance with procurement policies and regulations, supporting the avoidance of any penalties or legal issues.
- Recognized for diligent support and effective coordination within the procurement team.
Education
Bachelor - Procurement And Logistics Management(BPLM)
Institute Of Accountancy Arusha(IAA)
01.2019
Ordinary Diploma - Business Management(ODBM)
Institute Of Accountancy Arusha(IAA)
01.2016
Basic Technician Certificate - Business Management(BTCBM)
Institute Of Accountancy Arusha (IAA)
01.2014
Certificate - Secondary School Education(CSSE)
Boloti Sec School
01.2012
Skills
Customer Onboarding & Training – Experienced in guiding new clients through onboarding processes and product adoption for a seamless experience
Client Relationship Management – Strong ability to nurture customer relationships, enhance satisfaction, and drive loyalty
Product Pitching & Presentation – Skilled at presenting and pitching products in a clear, engaging, and persuasive manner
Problem Solving & Conflict Resolution – Adept at analyzing challenges, identifying solutions, and resolving conflicts effectively
Communication & Interpersonal Skills – Excellent verbal and written communication, with the ability to collaborate effectively across teams
Team Collaboration & Stakeholder Engagement – Strong team player with experience engaging stakeholders to achieve organizational goals
Languages
English
Swahili
Disclaimer
I, Charles C. Ulomi, declare that the information provided in this document is true to the best of my knowledge and belief. I understand that any false statement may disqualify me from consideration for employment or other opportunities.
References
MARTIN G. KASAMBALA - TEMESA
Procurement and Supplies Manager
tinnokasso@yahoo.com
0622-190616
IRENE UISSO - Ramani Company Ltd
People and Culture
uisso@ramani.io
065 710 6906
MR. ISRAEL P. KISOLI - Institute of Accountancy Arusha
Lecturer
ipkisoli@yahoo.com
+255713411699
Hobbies and Interests
General body exercises, Traveling, Watching TV programs, Reading magazines, Leaning new things
Training
- April to June 2013
- I pursue computer application training in Introduction to Microsoft Word,M/S Excel, M/S Access and Internet Explorer.
Timeline
Customer Success Associate
Azam Pay
08.2025 - Current
Field Agent
Ramani.io Company Limited
03.2023 - 01.2025
Warehouse Agent
EXACT MANPOWER CONSULTING LIMITED
12.2022 - 03.2023
Procurement officer
TEMESA
08.2021 - 09.2022
Loan officer
FINCA MICROFINANCE BANK
08.2019 - 09.2019
Assistant Procurement officer
TANESCO
08.2015 - 09.2015
Ordinary Diploma - Business Management(ODBM)
Institute Of Accountancy Arusha(IAA)
Basic Technician Certificate - Business Management(BTCBM)
Institute Of Accountancy Arusha (IAA)
Certificate - Secondary School Education(CSSE)
Boloti Sec School
Bachelor - Procurement And Logistics Management(BPLM)
Institute Of Accountancy Arusha(IAA)
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