CHARLES BONEPHACE LELLO
Arusha
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
15
15
years of professional experience
Work History
Hotel and Corporate Branding
MEDIA WORKS
08.2022 - Current
- Engages in superior customer service by making information readily available
- Persists in sales even in the face of failure
- Demonstrated products and services based on client and management requests
- Responded to client inquiries by providing accurate information and guidance.
- Developed strategies to sell products during market downturns
- Researches client base to find new types of customers and sells to them accordingly
- Created customer acquisition and retention plans leveraging warranties and guarantees
- Analyzes and creates a plan for engaging the target market
- Analyzed competition to formulate targeted engagement strategies
- Makes product appeal to the target market
- Trains other sales people in the art of selling
- Makes sure that all salespeople meet quota during a given period
- Sets up booths at trade shows and demonstrates the quality or uses of a product
Sales Executive
BANC ABC
Arusha
06.2020 - 07.2022
- Retained existing customers by providing exceptional service and introducing new products such as loans and fixed deposits.
- Developed credit card materials and educated customers on optimal card usage to enhance customer experience.
- Handled challenging customer interactions using effective conflict resolution strategies to maintain customer satisfaction.
- Resolved customer queries by providing accurate information and assistance.
- Planning and organizing marketing activities to different organizations such as schools and government officers.
- Opening of the accounts both personal and group accounts
- Opening of prepaid card for different currencies in Northern zone Kilimanjaro Arusha, Tanga and Manyara
- Mobilized fixed deposit to the Member of Parliament and government officials.
- Participated in credit meeting of both government and business people.
Depot Administrator
CROWN PAINT TANZANIA LTD
11.2015 - 03.2020
- Managing the finances of the branch (receipts, payments/cash cheques and banking; Ensure all warehouse and depot operations are in order and stock is secure;
- Ensured timely payment of statutory obligations such as Pssf, payee, and tax to prevent penalties.
- Maintained petty cash records and handled branch administration issues, including travel arrangements, accommodations, and sales meetings with directors or sales managers.
- Managed staff-related matters, including leave administration, training coordination, and attendance tracking.
- Keeping and maintaining stock of office supplies and consumables; Manage all matters related to occupational health and safety at workplace, provide link between the branch and government officials;
- Maintained confidential documents such as salaries and importation of goods; distributed salary slips and other reports to management via mail or physical delivery.
- Provided logistical support to branches across Tanzania by coordinating the shipment of materials and consumable goods, ensuring all items were dispatched promptly and inventory levels were balanced.
Accountant
FIVE STAR HARDWARE LTD
05.2013 - 11.2015
- Maintained accurate books of accounts to ensure financial integrity.
- Performed bank reconciliation to ensure accurate financial records.
- Accounts payable and receivable using quick books.
- Followed up with credit customers to ensure timely payments and reduce outstanding balances.
- Prepared daily and monthly reports for all branches and submitted to directors for informed decision-making.
- Ensured all branches submitted daily x and z reports for daily report preparation.
- Making payment and receiving payment from customers and suppliers.
Teller and Customer Service Officer
NMB BANK
11.2010 - 04.2013
- Debit and credit money to respective accounts with accuracy
- Opening of the accounts both personal and group accounts
- Responded to customer inquiries with accurate information
- Prepared credit cards and informed customers on their usage
- Presenting outward cheques to BOT and bulk cash respectively
- Oversaw strong room operations to ensure security of valuable items
- Planning and organizing marketing activities to different organizations such as schools and government officers.
Accountant and Administration
03.2010
- Processed supplier payments and conducted reconciliations to ensure accuracy.
- Reconciled accounts with customers and suppliers, ensuring all payments and receipts were accurately recorded.
- Processed credit and debit notes for accurate account management.
- Utilized QuickBooks to post all transactions for proper record-keeping.
- Preparation of payroll of all workers in the company.
- Maintained receipts and recorded transactions in books of accounts for accurate financial tracking.
- Posting sales and purchases
- Demonstrated strong business acumen and risk awareness in decision-making.
- Secured new business opportunities through strategic networking and outreach.
Education
Bachelor - Accountancy and Finance
St Augustine University Of Tanzania
Mwanza01-2010
Advanced Certificate - Secondary Education
Majengo Secondary School
Moshi01-2005
Certificate - Secondary Education
St James Seminary
Kilema-Moshi01-2002
Primary Education Certificate -
Kilimanjaro Primary School
Kilimanjaro01-1998
Skills
- Revenue management
- Budget management
- Sales strategies
- Business development
- Customer relationship management
- Report presentation
- Microsoft Office proficiency
- Leadership and management
References
- Noel Petro, Head of Sales and Marketing, Media Works Co Ltd, P.O. Box 1335, Arusha, +255 784 395 554, marketing@mediaworksglobal.co.tz
- Francisi Lusalwa, HR and Administration Manager, Crown Paints Tanzania Ltd, Box 4130, Dar Es Salaam, +255 712 029 554, Francis.lusalwa@crownpaints.co.tz
- Eliamlis Mlay, Director of Business Development, Grand Demam Ltd, P.O. Box 2348, Arusha, +255 672 438 355, mlayelia@gmail.com
Social Activities
- Reading different books and articles
- Exchanging views and ideas with different people
- Football
- Traveling
- Listening and watching International News
Languages
English
Intermediate (B1)
B1
Kiswahili
Intermediate (B1)
B1
Timeline
Hotel and Corporate Branding
MEDIA WORKS
08.2022 - Current
Sales Executive
BANC ABC
06.2020 - 07.2022
Depot Administrator
CROWN PAINT TANZANIA LTD
11.2015 - 03.2020
Accountant
FIVE STAR HARDWARE LTD
05.2013 - 11.2015
Teller and Customer Service Officer
NMB BANK
11.2010 - 04.2013
Accountant and Administration
03.2010
Bachelor - Accountancy and Finance
St Augustine University Of Tanzania
Advanced Certificate - Secondary Education
Majengo Secondary School
Certificate - Secondary Education
St James Seminary
Primary Education Certificate -
Kilimanjaro Primary School