CHARITY EDSON TARIMO
Arusha
Summary
Detail-oriented Customer service representative with expertise in financial analysis, budgeting, and customer service. Proven ability to enhance team morale and productivity in high-pressure environments. Skilled in managing safari operations, including itinerary coordination, transportation, and supplier relationships, while ensuring high service standards and exceptional client experiences.
Overview
6
6
years of professional experience
Work History
Operations Manager
Friendship Car Hire and Safari
Arusha
03.2020 - Current
- Managed daily operations of vehicle rentals and safari services.
- Oversaw financial management, including budget, accounting, and payroll activities to ensure operational efficiency.
- Monitored processes and team performance, implementing improvements to enhance customer service.
- Implemented efficient processes to enhance customer service experience.
- Advised clients on travel options aligned with objectives, facilitated travel arrangements and accommodations for individuals and groups.
- Obtained necessary documentation for all client travel arrangements.
- Developed detailed travel itineraries tailored to each client's preferences.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed and controlled materials, supplies and equipment operational expenses.
Premium Service Assistant Intern
ABSA Bank
Arusha
02.2025 - 11.2025
- Provide customers and visitors with useful information on banks products and services
- Educated clients on banking products and services to promote informed decisions.
- Resolved customer complaints promptly, ensuring a positive experience at the bank.
- Act as point of contact for Retail Credit for day-to-day credit queries as well as new proposal information. Complete new credit applications on behalf of customers.
- Assisted Regional Manager in reviewing customer requests for temporary overdrafts/excesses, presenting findings to Relationship Manager for sign-off.
- Completed documentation for new account applications and mandate changes for Premier Relationship Manager, securing sign-off prior to submission to Operations for processing.
- Followed up on opening of new accounts, ensuring timely processing aligned with agreed timelines.
Debt Collector Intern
Ideon Ltd
Arusha
10.2024 - 02.2025
- Handled customer inquiries and provided support across various channels.
- Contributed to team goals by collaborating with colleagues and participating in training sessions to enhance service quality
- Collaborated with colleagues and participated in training sessions, directly contributing to improved service quality and team goals
- Gained experience in a fast-paced environment, improving problem-solving abilities and negotiation skills.
Industrial Training Accountancy Student
National Bank of Commerce
Arusha
07.2022 - 10.2022
- Maintained compliance with accounting standards and regulations.
- Maintained financial records and reconciled accounts while assisting in marketing, sales, and customer service efforts
- Gained practical experience in using accounting software such as QuickBooks
- Developed a strong understanding of accounting standards and customer satisfaction
- Supported the entire team in various financial and non-financial activities.
Education
Degree in Accountancy With Information Technology - Accounts
Institute of Accountancy Arusha
ArushaAdvanced Certificate of Sec.School -
Kandoto Girl's Sec.School
Same, KilimanjaroCertificate of Secondary School -
Precious Blood Girl's Sec. School
Arusha, KilimanjaroSkills
- Operational strategy
- Financial management
- Financial reporting
- Accounting standards
- Project coordination
- Customer relationship management
- Record keeping
- Team leadership
- Time management
- Adaptability
- Effective communication
- Negotiation skills
Personal Information
- Date of Birth: 05/25/01
- Marital Status: Single
Languages
English
Advanced
C1
Swahili
Upper Intermediate
B2
Reference
- Florence Ng'wavi
National Bank of Commerce (NBC)
Branch manager
P.O.BOX 16576 Arusha+255 754834794
florence.ngWavi@nbc.co.tz
- Loveness Michael
Ideon Ltd
Human Resource Manager
P.O.BOX 2467 Arusha
+255 717 562 584
- Barnabas Malekani
ABSA Bank
Relationship Manager
P.O.BOX 14652 Arusha
+255 744253921
barnabas.Malekani@absa.africa
- Bonna Masika
Friendship car hire and safari
Managing Director
P.O.BOX 16694 Arusha
+255 754206199
masikabonner@yahoo.com
Timeline
Premium Service Assistant Intern
ABSA Bank
02.2025 - 11.2025
Debt Collector Intern
Ideon Ltd
10.2024 - 02.2025
Industrial Training Accountancy Student
National Bank of Commerce
07.2022 - 10.2022
Operations Manager
Friendship Car Hire and Safari
03.2020 - Current
Degree in Accountancy With Information Technology - Accounts
Institute of Accountancy Arusha
Advanced Certificate of Sec.School -
Kandoto Girl's Sec.School
Certificate of Secondary School -
Precious Blood Girl's Sec. School