Celina Mwambelo
Arusha
Summary
Energetic Training and Development professional with more than 8 years of Learning and Development, Sales and Marketing experience in FMCG, Solar and Renewable Energy. Possesses exceptional time management, customer relations and communication skills. Looking for ways to increase overall sales by engaging consumers, uniting team members and refining strategies and their implementation to meet revenues
Overview
14
14
years of professional experience
Work History
Zonal Training Coordinator
d.light TZ Limited
North & Central Zone
03.2022 - Current
- Responsible for conducting regular training needs analysis in order to determine the most relevant and cost-effective training solutions for sales and service centre teams that will improve individual/team knowledge, and skills, and turn business performance
- Contribute to the design, development, and production of training materials, documents, and manuals to ensure consistency and quality of content and delivery to meet the specific needs of the zonal training program
- Provides coaching and development to the sales team and service centre staff to ensure effective implementation of all new and existing field and classroom-based training programs
- Identifies any immediate training needs, and provides the appropriate training
- Evaluate and review training materials and tools utilized in regions, and update as appropriate to ensure maximum effectiveness
- Facilitated workshops, seminars, and on-the-job training sessions.
- Collaborated with management team to determine appropriate learning objectives for each program.
Regional Sales Executive
d.light Tanzania
Arusha & Simanjiro
05.2020 - 02.2022
- Sales and Marketing Management
- Achieving growth and hitting sales targets by successfully managing the sales team and Marketing strategies
- Designing and implementing a strategic business plan that expands the company’s customer base and ensures its strong presence in the market
- Overseeing and coordinating the sales team and performance of the entire region
- Recruitment and Training
- Evaluating training and sales performance and reviewing training materials and tools utilized in the regions, updates as appropriate to ensure maximum effectiveness
- Produce layout plans for stores and maintain store shelves and inventory
- Plan and develop merchandising strategies that balance customers’ expectations and the company’s objectives
- Ensuring customers complaints are timely solved and after service team is well equipped with all necessary support to speed up maintenance.
Regional Trainer (RT)
d.light Tanzania
Arusha & Simanjiro
11.2019 - 04.2020
- Responsible for conducting regular training needs analysis in order to determine the most relevant and cost-effective training solutions for sales teams, Service Center and Customer Care Supervisors team that will improve individual/team knowledge, skills and in turn business performance
- Achieving growth and hitting sales targets by successfully managing the sales team
- Building and promoting a strong, long-lasting customer relationship by partnering with them and understanding their needs
- Assists with the induction and training of new regional staff; works with the Regional Business Manager to ensure quality standards are met, identifies any immediate training needs and provides the appropriate training
- Evaluating training and sales performance and reviewing training materials and tools utilized in the regions, updates as appropriate to ensure maximum effectiveness
- Ensuring that there is a smooth distribution chain for all units in the markets and stock points.
Area Supervisor (AS)
MIC Tanzania (Tigo)
Arusha
01.2015 - 11.2019
- Develop the market streams by proactively approaching potential new customers
- Assess market trends and provide timely and accurate revenue forecasting
- Ensured compliance with safety regulations in the workplace.
- Supervise the daily operations of the market
- To ensure all products required to the market in all categories are in good and proper position
- Implementing a sale strategy with a strong focus on developing high-quality customer relationships based on trust
- Conducting training across the region.
SMB Channel Supervisor
Airtel Northern Zone
Arusha
08.2012 - 01.2014
- Revenue and Sales Growth
- Managing SMB and Corporate portfolios and make sure the base is maintained
- Bringing in new revenue/incremental revenue
- Managing the growth of the revenue database by acquiring new customers and mining on the existing base
- Managing Key Account
- Reducing customer's complaints and making sure for anything the customer has feedback
- Develop a sound business relationship with the corporate client organizations
- Representing the company as a professional and quality organization
- Provide proper solutions for the enterprise by understanding clients
- Customer Retention
- Manage to have a customer certification and have a good reputation with corporate Clients
- Credit Control
- Ensure all the bills are paid as per the credit policy
- Highlights credit risks and device management accordingly and timely.
Sales Representative
Star Times (T)
Arusha
06.2010 - 06.2011
- Develop a business plan and sales strategy for the market that ensures the attainment to company sales goals and profitability
- Prepare actions plans by individuals as well as by team for effective sales leads and prospects
- Initiating and coordinating the development of action plans to penetrate new market
- Assists in the development of Implementing marketing plans as needed.
Education
Bachelor's Degree in Community Economic Development -
Open University of Tanzania (OUTS)
01.2022
Ordinary Diploma in Marketing -
Kyela Polytechnic College
01.2015
Advanced Education level -
Ifunda Girls Secondary School
01.2009
Ordinary Education level -
Kyela Secondary School
01.2006
Skills
- New program development
- Performance Evaluation
- Employee Coaching
- Presentation
- Project Management
- Leadership training
- Training delivery
- Coaching and Mentoring
Personal Information
- Place of Birth: Kilimanjaro
- Date of Birth: 10/25/88
- Gender: Female
- Nationality: Tanzanian
- Marital Status: Married
Languages
Swahili
First Language
English
Advanced (C1)
C1
References
Deusdedit Nara
deusvictor@hotmail.com
Operation Manager
BURN Tanzania,
+255767333454
........................................................
Tryphone Kamugisha,
tryphonekamugisha@gmail.com
Zonal Business Manager
D.Light TZ Tanzania,
+255764393451
.........................................................
Elifaraja Mihuka
ellyjacks@gmail.com
M-Gas Resources Ltd
Senior Manager: Learning and development
+255746545355
Timeline
Zonal Training Coordinator
d.light TZ Limited
03.2022 - Current
Regional Sales Executive
d.light Tanzania
05.2020 - 02.2022
Regional Trainer (RT)
d.light Tanzania
11.2019 - 04.2020
Area Supervisor (AS)
MIC Tanzania (Tigo)
01.2015 - 11.2019
SMB Channel Supervisor
Airtel Northern Zone
08.2012 - 01.2014
Sales Representative
Star Times (T)
06.2010 - 06.2011
Bachelor's Degree in Community Economic Development -
Open University of Tanzania (OUTS)
Ordinary Diploma in Marketing -
Kyela Polytechnic College
Advanced Education level -
Ifunda Girls Secondary School
Ordinary Education level -
Kyela Secondary School
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