Celestina Longine Banzi

Projects and Achievements

• Retail Online Banking Implementation
• Corporate Online Banking implementation
• Online Account Opening
• Integration of Card Services with Digital channels

Detailed Tasks Assigned

• Implementing and overseeing the quality assurance testing on the digital department’s day to day activities
• Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
• Handle the tasks of gathering technical and functional specifications of the application to provide effective support in testing procedures.
• To ensure compliance with procedures and policies, regulatory requirements and the delivery of quality and customer centric outcomes based on business requirement.
• Create detailed, comprehensive, and well-structured test cases, plan, process, and policy for quality product checking.
• Responsible for testing the modules and component parts of the application to ensure that it functions properly.
• Assigned responsibilities of identifying unexpected issues after the integration of new modules in the application
• Create tracker and maintain all product development life circle and status report to line manager as per best practice.
• Publishing the test, UAT, PILOT, status report on regular basis as required (daily, weekly, monthly) for all Digital products and secure approval to carry on next step process.
• Estimate, prioritize, plan and coordinate testing activities.

Projects and Achievements

• Implementation of GEPG payment at branch and online platform
• Support to Exim Bank subsidiaries in implementing Digital Products

Detailed Tasks Assigned

• Identify revenue leakages and develop mitigation.
• Monitor daily operations of digital banking products for efficient and high-quality service to customers.
• Monitor daily transactions of digital banking products to meet customer expectations with our digital products.
• Participate in review and implementation of new Core Banking System
• Drive project profitability within assigned budget and timelines.
• Implementation of plans for the business support along with service delivery across the branches and corporate office
• Testing and quality assurance for key digital projects and ensure successful transition to production.

Projects and Achievements

• ATM look and Feel Transformation Project – Enhance ATM screens flow.

Detailed Tasks Assigned

• Prepare and monitor digital products performance report daily, weekly, monthly, and quarterly.
• Provide technical guidance and training to co-workers.
• To implement/enhance existing and new digital products.
• Enhance utilization of all digital channels by identify areas for improvement.
• To provide ongoing technical support on digital products and applications complaints and resolution
• Manage vendors to ensure projects and queries are resolved as per agreed SLAs, TATs, and RCAs.

Projects Assigned

• Cross Selling Bank products (POS, Online Banking, Junior Account)
• Inbound and outbound call support for customers

Detailed Tasks Assigned

• Build customer’s interest in the service and products offered by the company.
• Handling complaints and troubleshoot problems.
• Provide personalized customer service of the highest level.
• To cross sell the products and service through telemarketing.
• To do campaigns on new or existing products and services to push sells.
• To prepare daily/monthly and yearly reports for customer service department.

Projects Assigned

• Prepare Organization structure.
• NSSF registration
• Employees details documentation

Detailed Tasks Assigned

• Documents financial transactions by entering account information.
• Summarizes current financial status by collecting information, preparing profit and loss statement and other reports.
• Prepares payments by verifying documentation and requesting disbursements.
• Contributes to team effort by accomplishing related results as needed.
• Prepares accounting records.
• Develop, maintain, and analyse budgets, preparing periodic reports that compare budgeted costs to actual costs.
• Prepare payroll.
• Maintains the work structure by updating job requirements and job descriptions for all positions.
• Maintains historical human resource records by preparing employees contracts, keeping records of each employee.
• Prepare company’s organization structure.
• To advice the top management on the issues concerning employees and projects.
• To plan, direct and manage daily office operations.
• To assist the general administration with a company.