Summary
Overview
Work History
Education
Skills
Affiliations
Postal Address
Place Of Birth
Personal Information
References
Hobbies and Interests
Training
Disclaimer
Languages
Professional Aspiration
Ongoing Studies
Timeline
Generic

Cecilia Enock

Dar es Salaam,Tanzania

Summary

To find a challenging position to meet my competencies, capability skills, education and experiences

Overview

12
12
years of professional experience

Work History

Officer

Super, NCBA BANK TANZANIA LTD
07.2020 - Current
  • Activities Performed
  • Support branches in processing reversal that are done by mobile money companies
  • Maintain float balances at a level that is sufficient for to serve all customers coming to access services from our branches & Mobile banking
  • Preparation and submission of super Agency productivities reports
  • Reconciliation of Super Agency suspense Accounts
  • Consistency in meeting reconciliation standards or benchmarks
  • Adequacy of personal competence to effectively perform Super Agency Operation tasks
  • Prevention of exposures to and impact of operational risks associated with all Super Agency Accounts
  • Ensuring commissions resulted from super agency transactions are realized
  • Prepare summary of Super Agency Balances on daily basis
  • Receive float requests from branches and act upon them accordingly
  • Receive Bankers and counter Cheque book request from Branches and other department and place order to vendors
  • Management of HQ accounts to ensure enough float are available all the time
  • Ensure chequebook orders file sent to the vendor on time
  • Posting and reversal all transactions related to mobile bank
  • Ensure compliance with TRA when issuing notices to customers and prepare monthly report on that.

Reconciliation Officer

01.2019 - 06.2020
  • Activities Performed
  • Update a list of accounts to be reconciled through reconciliation system immediately accounts are opened and closed
  • Review reconciliation of all reconciliation reports, liaise with units responsible for clearing them to clear within Transaction SLA
  • Querying old, strange outstanding entries in accounts reconciled
  • Provide exceptional reports of exceptions identified through reconciliation to Senior Manager Branch Operation with escalation per escalation matrix stated in Reconciliation procedure
  • Design reconciliation templates and set frequency of reporting reconciliation of new accounts
  • Co-ordinate end of month accounts ownership sign-off
  • Keep record of all reconciliation reports of suspense and Nostro accounts
  • Custodian of Unclaimed and Bankers cheque Accounts
  • Daily Monitor remittance of Settlement from Tanzania Revenue Authority Tax collections accounts to settlement Bank
  • Consistently adhere to and application of established policies, processes, procedures and tools to achieve optimal efficiency
  • Prevention of exposures to and impact of operational risks associated with all suspense accounts and Nostro accounts
  • Provide recommendation on customer claims from unclaimed customer fund and Un-presented Bankers cheque account
  • Work closely with Shared Service reconciliation team in clearing outstanding items in nostro and suspense accounts
  • Adequacy of personal competence to perform reconciliation tasks
  • Work with Branch team on resolving various reconciliation matters
  • Identify losses in processes by suggesting and implementing improvements to the existing controls, procedures and systems to bolster fraud prevention
  • Perform any other duties assigned by the unit manager and /or head of function per agreed period and standard.

CASH OFFICER

BANK TELLER
05.2014 - 01.2018
  • Activities Performed
  • Facilitate cash deposits and payment to customer
  • Both local and foreign
  • Processing of all deposited cheques (in house and outward cheques)
  • Processing PAYE and VAT payments and in- house transfer instructions
  • Managing teller cash limit throughout the day
  • Balancing end of day cash
  • Proper record keeping for easier retrieval of documents
  • Micro filming end of day vouchers
  • Ensuring neatness of teller cubicle and general cash area and safeguarding bank’s assets
  • Serving customers diligently and respectfully in order to uphold the bank’s image and position
  • Perform mobile banking transactions for Mpesa, Tigo pesa and Airtel money, Acting for some times)
  • Activities performed
  • Daily ATM reconciliation
  • Ensure tellers and Vault balancing
  • Maintaining or proper well book (Vault book ‘s ) records
  • Proper filling of vouchers and other sheets
  • Maintaining vault cash limit
  • Dealing with all customer complaints from ATM misbehave and ensure all reversal are done timely
  • Handle Petty cash accounts
  • Providing Password to customer when taking their cards

Human resource officer

Commercial Bank of Africa
12.2012 - 04.2014
  • Activities Performed
  • Maintaining staff records electronic and manually
  • Opening new files for new employees who are reporting and other files
  • Collecting and summarizing materials from employees eg Leave forms, sick sheet
  • Participating in preparation of the interview eg files, and all need in interview room
  • Summarizing the outcome of the interview
  • Receiving and dispatching the internal and external document
  • Prepare different documents or forms for new employees for fillings when they are reporting and provide them intructuctions on how to do
  • Prepare contributions NSSF or PPF when someone require, especially employees who are exit and who are pregnant
  • Prepare checklist for different information’s missing eg, in their files or anything when they are required to submit in the department
  • Attend the guests of the department when required to do so
  • Any other work assigned by supervisor.

Trainer

East Africa
06.2011
  • LTD training on “Customer care skills” at Udom.

CUSTOMER EXPERIENCE ASSISTANT

  • Activities Performed
  • Account opening and initiation of customer records
  • Monitor the updating of customer’s accounts and ensure that only agreed transactions are carried out to safeguard the interests of the bank as well as the customers
  • Account maintenance including stopping of payments, account closure and opening of additional accounts
  • Standing order set up
  • Processing debit and credit card applications
  • Selling of bank products and services
  • Set up and replacement of lost user ids for both internet banking and mobile banking
  • Maintain and enhance communications with the relationship managers and customers to facilitate the flow of information and foster co- operation
  • Ensure the banking hall is well maintained with adequate stationery available for customer use
  • Handling general enquiries related to bank products and services
  • Perform Foreign exchange transactions
  • Processing salary payment as per limit of the branch

Account Maintenance Officer

  • Confirming all requisite documents are provided for account opening
  • Ensuring account opening processes are observed
  • Ensure information is captured accurately and as per account opening and KYC documents
  • Ensure accounts are correctly opened per the customer’s requirements within the TAT
  • Document retrievals or filling of documents
  • Ensure that photos, signatures and signing powers are captured correctly
  • Ensure that any mandate amendments are captured as per customer’s request
  • Ensure all static data changes are updated correctly in the system
  • Ensure all instructions received are updated in the system within defined TAT
  • Activation of accounts are processed within the agreed time
  • Attending all Fixed Deposits and Call deposit Instructions i.e Setup ,Liquidation
  • A member of TANZANIA INSTITUTE OF BANKERS

Education

Bachelor of Business Administration (BBA) -

University of Dodoma (UDOM)
Dodoma, Dodoma, Tanzania
05.2011

Advanced Certificate of Secondary Education -

Bwiru Girl’s Secondary School
Mwanza, Mwanza, Tanzania
12.2008

Ordinary Certificate of Secondary Education -

Zanaki Secondary School
Dar es Salaam, Dar es Salaam, Tanzania
12.2005

Primary Education -

Buguruni 'A' Primary School
Dar es Salaam, Dar es Salaam, Tanzania
12.2001

Skills

  • MS Word
  • MS Excel
  • Internet & Email

Affiliations

Tanzania Institute of Bankers, Member

Postal Address

P.o.Box 16526, Dar es Salaam, Dar es Salaam

Place Of Birth

Dar es Salaam, Dar es Salaam, Tanzania

Personal Information

  • Date of Birth: 03/19/88
  • Gender: Female
  • Nationality: Tanzanian
  • Marital Status: Married

References

  • Mr. Mapendo John Lymo, Administrative Officer, P.o.Box 256, Dodoma, Dodoma, Tanzania, j@yahoo.co.uk
  • Erastho Zacharia Masanja, Swift Payment Officer, NCBA Bank Tanzania Ltd, (+255)787201155, Erastho.Masanja@ncbagroup.com
  • Leah Mwakyusa, Clearing Manager, +255755540899, Leah.Mwakyusa@ncbagroup.com

Hobbies and Interests

  • Watching TV and listening to radio
  • Reading newspapers & books
  • Travelling

Training

06/11/11, Customer care skills, East Africa Productive Trainer LTD, Dodoma, Dodoma, Tanzania

Disclaimer

I Cecilia Enock certify to the best of my knowledge and believe that the information given above are true and complete in all respects.

Languages

  • English
  • Kiswahili

Professional Aspiration

To find a challenging position to meet my competencies, capability skills, education and experiences.

Ongoing Studies

Certified Professional Banking

Timeline

Officer

Super, NCBA BANK TANZANIA LTD
07.2020 - Current

Reconciliation Officer

01.2019 - 06.2020

CASH OFFICER

BANK TELLER
05.2014 - 01.2018

Human resource officer

Commercial Bank of Africa
12.2012 - 04.2014

Trainer

East Africa
06.2011

CUSTOMER EXPERIENCE ASSISTANT

Account Maintenance Officer

Bachelor of Business Administration (BBA) -

University of Dodoma (UDOM)

Advanced Certificate of Secondary Education -

Bwiru Girl’s Secondary School

Ordinary Certificate of Secondary Education -

Zanaki Secondary School

Primary Education -

Buguruni 'A' Primary School

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Cecilia Enock