Catherine Ngowi
Dar es Salaam
Summary
Developed exceptional customer service skills in fast-paced environment, focusing on resolving issues and enhancing satisfaction. Excel in communication and problem-solving, ensuring positive interactions and outcomes. Seeking to transition into new field, leveraging these skills to contribute effectively in dynamic setting.
Overview
2
2
years of professional experience
Work History
Junior Customer Experience
Paladin And Associates
10.2022 - 10.2024
- Documented customer interactions in internal database to maintain customer service history details.
- Investigated customer complaints and escalated issues to address critical requests.
- Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
Education
AB-initio Cabin Crew - Cabin Crew
Air Tanzania Training Centre
Dar Es Salaam, Tanzania02.2025
High School Diploma -
Fray Luis Amigo Secondary School
Dar Es Salaam, Tanzania12.2020
Skills
- Customer service
- Issue and complaint resolution
- Calm under pressure
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Multitasking Abilities
- Excellent communication
Hobbies
I enjoy swimming, outdoor adventures, traveling
Languages
Swahili
Native language
English
Advanced
C1
Timeline
Junior Customer Experience
Paladin And Associates
10.2022 - 10.2024
AB-initio Cabin Crew - Cabin Crew
Air Tanzania Training Centre
High School Diploma -
Fray Luis Amigo Secondary School
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