Catherine Martin Mkuna
Dar es Salaam,Tanzania
Summary
Dynamic Relationship Manager with expertise in customer relationship management and business development. Proven ability to build and maintain strong client relationships while delivering exceptional service. Skilled in training teams and promoting digital banking solutions to improve efficiency.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
RELATIONSHIP MANAGER, SME & DIGITAL BANKING
GUARANTY TRUST BANK TANZANIA LIMITED
Dar es Salaam, Tanzania
02.2022 - 12.2025
- Managed SME client portfolio, building and maintaining strong relationships to enhance business growth.
- Assessed financial needs of SMEs, facilitating access to tailored banking products.
- Coordinated credit processes, ensuring thorough support for loan applications and documentation.
- Promoted digital banking solutions to enhance transaction efficiency for SME clients.
- Onboarded new clients, conducting KYC and due diligence to ensure compliance with regulations.
- Monitored account performance and compliance with bank policies and BOT regulations.
- Trained team members on SME products and customer service standards, focusing on digital banking solutions.
- Compiled portfolio performance reports to inform management decision-making.
SALES AND CUSTOMER SUPPORT MANAGER
HOUSIT STORES AND HARDWARE LIMITED
Dar es Salaam
01.2021 - 10.2021
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Considered each team member's unique talents when assigning tasks and projects to maximize success for employees and overall team.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Handled customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Education
Masters of Business Administration - Cooperate Management
Institute of Accountancy Arusha
Dar es Salaam, TanzaniaBachelor of Arts - Statistics
University of Dar Es Salaam
Dar es Salaam, Tanzania 10.2017 - 12.2020
Advance Certificate of Secondary Education -
Tusiime High School
Dar es Salaam, Tanzania 05.2015 - 05.2017
Certificate of Secondary Education -
St. Theresa of the Child Jesus Sec. School
Tanzania 01.2011 - 12.2014
Skills
- Good analytical skills
- Administrative skills
- Time management skills
- Client relationship management
- Business Development
- Sales and marketing abilities
- Relationship building
- Proficient in Microsoft office (Word, Excel, Power point) and other various computer software applications
Accomplishments
- Successfully grew Balance Sheet from 0 – 5bn in my first year
- Successfully acquired new clients and expanded the portfolio of existing clients, contributing to business growth.
- Proactively managed corporate clients' financial health, providing customized financial solutions that strengthened customer relationships and loyalty.
REFEREES
- Rojo Lulinda, Relationship Manager, Cooperate, Equity Bank, +255 712 198 047
- Gift Chimile, Assistant Relationship Manager, Exim Bank, +255 672 740 359
- Mercy Uriyo, Head Retail Banking, Guaranty Trust Bank, +255 713 856 713
Timeline
RELATIONSHIP MANAGER, SME & DIGITAL BANKING
GUARANTY TRUST BANK TANZANIA LIMITED
02.2022 - 12.2025
SALES AND CUSTOMER SUPPORT MANAGER
HOUSIT STORES AND HARDWARE LIMITED
01.2021 - 10.2021
Bachelor of Arts - Statistics
University of Dar Es Salaam
10.2017 - 12.2020
Advance Certificate of Secondary Education -
Tusiime High School
05.2015 - 05.2017
Certificate of Secondary Education -
St. Theresa of the Child Jesus Sec. School
01.2011 - 12.2014
Masters of Business Administration - Cooperate Management
Institute of Accountancy Arusha