CATHERINE JOHN MUKONO
Dar es Salaam
Summary
A self-motivated, results-oriented, creative, and enthusiastic, able to work systematically as a true professional and in a committed manner. Ensures good relationship between the organization and the public, interacting with the community effectively. Conscientious, good communicator, influential, good at establishing rapport, and demonstrates ability to meet deadlines.
Overview
4
4
years of professional experience
Work History
Customer Experience Advisory
Vodacom Tanzania through iSON Xperiences
Dar es salaam
01.2025 - 04.2025
- Responding to customer inquiries via phone, email, or chat. Providing information about Vodacom products and services, including pricing, features, and availability.
- Addressing and troubleshooting technical issues, service disruptions, or billing problems. Offering solutions to customers' complaints, including resolving network issues, plan-related queries, or device problems.
- Assisting customers with account-related tasks, such as updating personal details, managing data plans, or explaining charges. Helping customers with account activation, deactivation, or suspension.
- Promoting Vodacom's products and services, including data bundles, devices, and new offers. Upselling additional services or plans based on customer needs.
- Reviewing and explaining customer bills. Helping customers with payment issues or disputes related to charges.
- Offering solutions to retain customers, such as better plans or customized packages. Handling complaints effectively to minimize churn and improve customer loyalty.
- Documenting customer interactions, complaints, and service requests for future reference. Maintaining accurate records of customer queries and issues in the company's system.
- Offering troubleshooting advice for devices, internet connectivity issues, or network problems. Providing guidance on using Vodacom's mobile apps or services like mobile banking or internet.
- If a customer's issue is unresolved, escalating the matter to higher-level support or specialized teams.
Data Entry Clerk-Intern
United Nations Association of Tanzania
Dar Es Salaam
11.2023 - 04.2024
- Communicating with the CSOs members, creating awareness about the SDGs and collecting information.
- Enhancing visibility and network character of the existing organization efforts in implementing the UN SDGs.
- Verifying and inputting CSO's data into the system database.
- Accurately verifying information to ensure data integrity.
- Assisted with organizing and maintaining electronic and paper records to ensure data accuracy and accessibility.
- Collaborated with team members to complete projects on time and contributed to the development of new data management procedures.
Marketing analyst
Theosoft Co Ltd
Dar Es Salaam
03.2022 - 11.2022
- Monitoring customer bases and identifying new ones.
- Preparing detailed reports on consumer behavior.
- Gathering, analyzing and interpreting marketing data.
- Forecasting future market, consumer and sales trends.
Investment Department-Field
Worker's compensation fund
Dar Es Salaam
07.2021 - 10.2021
- Assisted in developing algorithmic trading systems with returns exceeding most popular benchmarks by applying quantitative methods to price action in various securities markets such as treasury bills and bonds.
- Assisted on the suggestions of where to allocate funds as well as forecasting the financial basis of the business operation and how the program or project will operate within it and so as advising on program or project business case matters.
Education
CPA(T) - Intermediate level
NBAA
01-2023
BA - Economics and Statistics
University of Dar Es Salaam
10-2022
ACSE - Economics, Geography & Mathematics
Barbro Johansson Girls' High School
05-2017
CSE - Business
Marian Girls' Secondary School
11-2014
Skills
- Attentive to details
- Communication skills
- Adaptability
- Analytical skills
- Computer skills
- Basic Accounts knowledge
- Statistical software
Affiliations
- National Board of Accounts and Auditors (NBAA)
- Dar es Salaam University Economics Association (DUEA)
References
- George G. Mzwalandili, Economist, Ministry of Investment, Industry and Trade, Dodoma, +255629238418, ggodfrey100@yahoo.com
- Adam Anthony, Executive Director, HakiRasilimali, Dar es Salaam, +255719353880
- Judith Urio, Coordinator, United Nations Associations of Tanzania, Dar es Salaam, +255752679913, communications@maendeleoendelevu.or.tz
Training
- The Tanzania Sustainable Development Platform (TSDP), United Nations Association of Tanzania, Dar es Salaam, 04/2024, SDG Journalist and storytelling working session aimed at revamping the club for better efficiency on achieving the intended main objective of advancing awareness of the Sustainable Development Goals through connecting it to journalism and storytelling.
- Data Collection on CSO's implementation of the UN SDGs, Mbeya Region, 03/2024, Inputting the CSOs information into the system database of the Tanzania Sustainable Development Platform and the international platform (IFDD).
- Research Initiative on Sisal Cultivation Techniques, Diamond Icon Investment, Morogoro Region, 10/2023, Engaged in a research initiative exploring effective cultivation techniques for sisal in the Morogoro region.
- Global Hearing Aid Mission, Starkey Hearing Foundation, Dar es Salaam, 03/2020, Participated in a global hearing aid mission and facilitated the fitting of hearing aids to underprivileged populations.
Disclaimer
I hereby confirm that the information provided in this CV is true and accurate to the best of my knowledge., 08/28/25
Languages
- Swahili
- English, Fluent
- Swahili, Native
Certificates And Awards
- University of Dar es Salaam Economics Association (DUEA), Complete Statistical Software packages on Stata and Microsoft Excel.
- Youth of United Nations Association of Tanzania (YUNA), Recognition of active participation as a member at Marian Girls Secondary School from 01/2011 to 10/2014.
Timeline
Customer Experience Advisory
Vodacom Tanzania through iSON Xperiences
01.2025 - 04.2025
Data Entry Clerk-Intern
United Nations Association of Tanzania
11.2023 - 04.2024
Marketing analyst
Theosoft Co Ltd
03.2022 - 11.2022
Investment Department-Field
Worker's compensation fund
07.2021 - 10.2021
CPA(T) - Intermediate level
NBAA
BA - Economics and Statistics
University of Dar Es Salaam
ACSE - Economics, Geography & Mathematics
Barbro Johansson Girls' High School
CSE - Business
Marian Girls' Secondary School