Caroline Shayo
Ethics Investigator
Dar es salaam
Summary
Bachelor of Laws holder from Iringa University College, Tanzania, and advocate of the High Court of Tanzania, excelling as an Investigator at the International Rescue Committee. Specializes in safeguarding and anti-fraud measures with expertise across Kenya, Uganda, Ethiopia, and Syria, addressing policy violations with integrity and professionalism. Proven skills in case management, compliance, and training material development complement a strong background in legal practice as a defense lawyer in criminal cases and advocate in civil matters. Actively pursuing a Master of Arts in Governance and Leadership from the Open University of Tanzania to enhance leadership capabilities within the humanitarian sector.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Ethics and Compliance Unit Investigator
International Rescue Committee
05.2021 - 07.2025
- Conducted investigations into safeguarding, fraud, corruption, and misconduct with impartiality and adherence to international standards.
- Formulated comprehensive investigation plans, analyzing information for relevance and reliability.
- Conducted interviews, recorded findings, and acquired documentary evidence to support investigations.
- Prepared detailed reports and briefs in collaboration with Senior Investigator and Ethics and Compliance Unit management.
- Developed recommendations for corrective actions to enhance operational effectiveness.
- Assisted in prioritizing investigative tasks in consultation with Ethics and Compliance Unit management.
- Contributed to the development of compliance best practices based on investigative insights.
- Delivered training sessions on investigation for country program staff, both remotely and in person.
- Managed to complete over hundreds of investigations within four years including completing the unit aged cases from 2017.
- Mastered investigation tasked including interviewing techniques, data analysis, risk analysis, collection of evidence and investigation reporting writing based on the donors’ requirements.
- Equipped with relevant laws, regulations and best practices in the field of ethics and compliance.
- Developed prevention of fraud and SEA materials which are currently in use, including training and posture messages.
- Ensured the culture of compliance within the organization through identifying risks during investigations and recommendations of appropriate mitigations.
Senior Compliance Manager
International Rescue committee
09.2019 - 04.2021
- Ensure IRC staff and partners understand IRC reporting mechanisms, providing timely ECU investigation support needed.
- Developed a risk matrix for the Tanzania Country Program to ensure risks are identifies, mitigated and appropriate actions are taken to ensure thorough running of program and operational activities.
- Contributed to investigations on a case-by-case basis under ECU guidance.
- Supported investigations of alleged fraud, sexual exploitation and abuse, financial waste and misconduct, ensuring objectivity and fairness in accordance with international standards and IRC guidelines.
- Prepared investigations reports and briefs in coordination with ECU and country leadership.
- Liaised closely with ECU and HR regarding fraud, corruption, employee relations, and exploitation issues.
- Compiled quarterly reports detailing all cases, including lists of non-eligible hires for UNHCR to prevent rehiring of perpetrators at refugee camps.
- Conducted trend analysis on reported cases, updating the compliance dashboard monthly to inform prevention strategies and risk understanding.
- Promoting a strong understanding of IRC values and working with others to support training and communications on safeguarding issues (exploitation and sexual harassment and violence against staffs and clients).
- Submitting of the investigation report to the ECU and CD on time by ensuring the time frame for the investigation is reasonable and does not exceed 90 days.
- Creating a good working environment (country program and ECU) by providing responses on time to ECU whenever requested regarding the cases reported.
- Closing of the 2018 and 2019 cases which were pending for a long time by making sure reports are submitted and updates are provided to ECU on time.
- Communication to UNHCR on the cases reported in every quarter and providing list of non-eligible for hire. IRC (Tanzania country program) is the only organization which submit its reports to UNHCR on time and providing updates.
- Implementation of IRC safeguarding strategy into the programs and operations within the country program.
- Reaching out to more beneficiaries on the reporting mechanisms where cases have been reported to ECU directly.
- Trainings across the country program sites to ensure staff and beneficiaries are aware of the policies and know where to report their concerns.
- Investigation of cases timely and ensuring serious disciplinary action are taken against perpetrators of safeguarding policies violations.
- Integration of safeguarding into program activities where programs which have outreach work also are part of the team of disseminating safeguarding messages through focal points.
- Currently, more staff and clients in different site are free discussing safeguarding issues and raise questions, which has created a culture of reporting safeguarding incidents.
- Good working relationship with other agencies on handling of safeguarding misconduct by respond and be part of inter-agency prevention mechanism of safeguarding misconduct.
- Understanding the safeguarding policies in detailed and being able to apply them practically and theoretically whenever needed.
Legal Officer (Women Protection and Empowerment Program)
International Rescue Committee
11.2019 - 08.2019
- Tracked all cases sent to court using a tracking system and ensured survivor safety and informed options.
- Coordinated with government officials, including public prosecutors and police, to enhance service delivery for beneficiaries.
- Managed legal budget by developing work plans, monitoring expenditures, and ensuring compliance with donor requirements.
- Supervised paralegals staff on GBV concepts through training, mentoring and budgeting processes.
- Developed and updated legal guidelines and training materials on GBV in accordance with national and international laws.
- Prepared timely monthly reports and proposal inputs addressing access to justice gaps as per donor specifications.
- Monitored indicators and analyzing data related to legal counselling outcomes, identifying barriers to legal actions.
- Participated in coordination meetings with government officials and humanitarian providers to facilitate access to services.
- Training communities on gender-based violence in refugees camps
- Establishment of good working environment with the government officials and other humanitarian service providers.
- Managed to link community-based child protection committees in strengthening child protection mechanism, especially on child protection and gender-based violence
- To ensure survivor are accessing justice, with collaboration with district court, primary court, gender desk and other actors in child protection in emergency.
- Certificate of appreciation from IRC for the contribution in narrowing gender inequality and survivors accessing legal service and justice to GBV case
Legal Officer and Advocate
Lawson Attorney
08.2013 - 09.2015
- Prepared various legal documents to support case development.
- Conducted legal research to inform litigation strategies and case preparation.
- Represented clients in court for criminal, civil and land disputes cases.
- Filed necessary documents in court and processed required fees.
- Assisted partners with daily tasks to enhance firm operations.
- Organized and executed quality assessment activities to improve service delivery.
- Develop plans for future firm activities as directed by supervisors.
- Managed to provide legal counselling and presentations to women facing challenges during administration of probate.
- Developed competence to draft various legal documents, and confidence to present in the court.
Education
Post graduate diploma in Law -
Advocate of The High Court Tanzania
Master of Arts - Governance and Leadership
The Open University of Tanzania
Practical Training and Legal Skills of Law - undefined
Law School of Tanzania
01.2015
Degree of Law - undefined
Iringa University College
01.2011
Skills
- Fraud and SEA investigations
- Evidence collection
- Interview techniques
- Report writing
- Compliance auditing
- Data analysis
- Monitoring and evaluation systems
- Proposal development
- Training designing and facilitation
- Communication skills
Affiliations
Tanganyika Law Society Member
Certification
- June-July 2008 Moshi Institute of Technology Certificate in Computer Application
- March,2017 Case management (Caring for Child Survivor of sexual abuse)-IRC Certificate of Participation
- July 2018 Certificate of Participation
- September ,2021 SASA! Approach training- IRC Certificate of Participation
- CHS Alliance
Languages
English: Reading - Good, Speaking - Good, Writing - Very Good
Swahili: Reading - Very Good, Speaking - Very Good, Writing - Very Good
Timeline
Ethics and Compliance Unit Investigator
International Rescue Committee
05.2021 - 07.2025
Legal Officer (Women Protection and Empowerment Program)
International Rescue Committee
11.2019 - 08.2019
Senior Compliance Manager
International Rescue committee
09.2019 - 04.2021
Legal Officer and Advocate
Lawson Attorney
08.2013 - 09.2015
Master of Arts - Governance and Leadership
The Open University of Tanzania
Practical Training and Legal Skills of Law - undefined
Law School of Tanzania
Degree of Law - undefined
Iringa University College
Post graduate diploma in Law -
Advocate of The High Court Tanzania
References
Nicholas, Argeros, Senior Investigator, Nicholas.argeros@rescue.org, +19172132210, International Rescue Committee
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