Summary
Overview
Work History
Education
Skills
Languages
Personal Particulars
References
Timeline
Generic

CAROLINE RATERA

Dar Es Salaam

Summary

Reliable Personal Assistant with a track record of initiative and accuracy. Highly organized and consistently anticipates the needs of clients. Skilled multitasker proficient in Microsoft package and correspondence management.

Overview

6
6
years of professional experience

Work History

Personal Assistant to the Director

PHASON ENGINEERING
03.2021 - Current
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Updated and maintained confidential databases and records.
  • Filed paperwork and organized computer-based information.
  • Led staff and vendors in providing high level of service for owner and guests.
  • Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
  • Promoted positive company image by representing owner with professionalism during interactions with clients and stakeholders.
  • Attended meetings, took notes and tracked action items.
  • Elevated customer satisfaction rates through prompt handling of inquiries, requests, and concerns.
  • Wrote reports, executive summaries and newsletters.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Customer Service

NMB Bank PLC - MANDELA BRANCH
07.2018 - 09.2018
  • Handling and helping customers according to their needs
  • Receiving Cheques
  • Processing Swift and TISS
  • Issuing statements
  • Advising Statement
  • Cash Counting
  • Recount all cash received from Tellers.

Education

Bachelor Degree in Accountancy - Accounting

Institute of Financial Management
DAR ES SALAAM
11.2019

HGE

Ashira Girls Secondary Schools
KILIMANJARO
05.2016

Certificate of Secondary Education - Secondary Education

Kibosho Girls Secondary School
KILIMANJARO
11.2013

Skills

  • Meeting planning
  • Operations Support
  • Advanced multitasking abilities
  • Excellent Communication
  • Schedule Management
  • Report Analysis

Languages

English
Swahili

Personal Particulars

RATERA, CAROLINE YEASAYA, 09/28/96, ARUSHA, CHRISTIAN, FEMALE, TANZANIAN, ENGLISH AND SWAHILI, ACCOUNTANT, +255 676 123400, yesayacaroline9@gmail.com

References

  • WEMAELI MSECHU, Branch manager CRDB BANK PLC - Gongo la Mboto Branch, Dar es Salaam, 0754 433 769, wemaeli.msechu@crdbbank.co.tz
  • ANNA NEZA BEHITSA, Compliance Advisor, NMB BANK PLC, Dar es Salaam, 0759 098 086, annaneza@googlemail.com

Timeline

Personal Assistant to the Director

PHASON ENGINEERING
03.2021 - Current

Customer Service

NMB Bank PLC - MANDELA BRANCH
07.2018 - 09.2018

Bachelor Degree in Accountancy - Accounting

Institute of Financial Management

HGE

Ashira Girls Secondary Schools

Certificate of Secondary Education - Secondary Education

Kibosho Girls Secondary School

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CAROLINE RATERA