Caroline Mavoa
Arusha
Summary
Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Direct Sales Executive Officer
CRDB Bank
06.2020 - 06.2021
- Selling of different kind of bank products mostly being accounts such as Fahari account, Junior Jumbo account, Malkia accounts, Nia Moja account, Fixed account, to mention but a few
- Referring to customers who needed products that I did not directly sell to my work colleagues such as Small Medium Enterprises Loans, Insurance products and agricultural loans.
- Presented professional image consistent with company's brand values.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Set and achieved institutes' defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Recorded accurate and efficient records in customer database.
Front Desk
The Rub Spa
02.2019 - 01.2020
- Booking customers and ensuring that they get an exquisite and timely service
- Supervising housekeeping and the neatness of the spa
- Ensure quick, smooth and on time payment of products and services provided at the spa
- Recording day-to-day and monthly sales and ensuring on time payment to suppliers and workers’ monthly salary
- Reviewing semi-annual achievement of targets and either fulfilling the targets that were not met on the next semi-annual period or suggesting new targets that should be considered by the management.
- Assign rooms to customers upon arrival and answered questions regarding proper use.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for customers and provided confirmation information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Volunteer work
Tanzania National Parks Authority
07.2017 - 09.2017
- Received and recording the bookings and payments worksheet for the visitation of national parks and game reserves
- Recorded the monthly income and expenses
- Performed stocktaking and recorded the available assets and their values.
Education
Finance And Investment
Institute of Accountancy Arusha
Arusha, Tanzania12.2021
Bachelor of Development Finance And Investment - Finance And Investment Planning
Institute of Rural Development Planning
Dodoma, Tanzania.12.2018
Certificate of Advanced Secondary Education - Advanced Secondary Education
Babati Day Secondary School
Manyara, Tanzania.03.2015
Certificate of Secondary Education - Ordinary Secondary Education
Kaloleni Secondary School
Arusha, Tanzania10.2012
Certificate of Primary Education - Primary Education
Imani Pre &Primary School
Arusha, Tanzania09.2008
Skills
- Objection handling
- Closing Techniques
- Customer Acquisition
- Sales Reporting
- Sales strategy development
- Excellent Communication
- Problem-Solving
- Multitasking
- Teamwork and Collaboration
- Active Listening
- Self Motivation
- Opening and closing procedures
- Cash Handling
- Organizational Skills
- Time Management
- Stock management
- Point of sale operation
- Upselling strategies
Languages
Swahili
English
Personsundercare
2 children
Expertiseandprofessionalskills
I am competent in accounting work such as preparation of financial reports, auditing and reconciliation. I am also computer literate in Microsoft word, Microsoft excel, Microsoft publisher, Internet and Statistical Package for Social Science.
Telephonenumber
+255 757 070 522
Personal Information
- Date of Birth: 06/26/1995
- Gender: Female
- Nationality: Tanzanian
- Marital Status: Married
References
- Ms. Namayani Mollel, Organizational development consultant and human resource manager, EASUN CENTER FOR ORGINIZATIONAL LEARNING, Arusha, Tanzania, +255 762 619 1791, namayanimollelbg@gmail.com
- Mrs. Agricola Mtenga, Manager- Small Medium Enterprises Loans, CRDB BANK PLC, Arusha, Tanzania, +255 655 981 082, +255 769 049 595, agricola.mtenga@crdbbank.co.tz
- Mrs. Sharifa Moore, Human Resource Manager, The Rub Spa, Dar Es Salaam, Tanzania, +255 754 288 451, sharifamoore79@gmail.com
Hobbies and Interests
- Learning new things educational, technological and inspirational through books and social media, involving in developmental discussions and volunteering on different developmental activities.
- Making home decorations, cooking, reading novels and watching movies.
Disclaimer
I hereby declare that all the information contained in this resume are true and correct to the best of my knowledge.
Desire to learn.
• Learning new things educational, technological and inspirational through books and social media, involving in developmental discussions and volunteering on different developmental activities.
Timeline
Direct Sales Executive Officer
CRDB Bank
06.2020 - 06.2021
Front Desk
The Rub Spa
02.2019 - 01.2020
Volunteer work
Tanzania National Parks Authority
07.2017 - 09.2017
Finance And Investment
Institute of Accountancy Arusha
Bachelor of Development Finance And Investment - Finance And Investment Planning
Institute of Rural Development Planning
Certificate of Advanced Secondary Education - Advanced Secondary Education
Babati Day Secondary School
Certificate of Secondary Education - Ordinary Secondary Education
Kaloleni Secondary School
Certificate of Primary Education - Primary Education
Imani Pre &Primary School
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