Hi, I’m
Cadlah Bakari
Customer service specialist
Dar Es Salaam
Summary
Proven Customer Service Representative at Swissport, adept in conflict resolution and customer satisfaction enhancement. Excelled in complaint handling and problem-solving, significantly boosting loyalty and repeat business. Skilled in active listening and critical thinking, ensuring swift, empathetic resolutions. Achievements include maintaining professionalism in high-stress situations, leading to positive outcomes.
Overview
1
year of professional experience
Work History
Swissport
Customer Service Representative
11.2023 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Swissport Training Center Dar Es Salaam
10.2024
Filbert Bayi Secondary Schools Pwani,dar Es Salaam
08.2021
Olympio Primary School Dar Es Salaam
09.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Complaint Handling
- Conflict Resolution
- Customer satisfaction measurement
Languages
English
Elementary (A2)
Timeline
Customer Service Representative
Swissport
11.2023 - Current
Swissport Training Center
Filbert Bayi Secondary Schools
Olympio Primary School
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