BURHAN LIYUU
33206
Summary
I am a consistent, hardworking, highly motivated person. I enjoy working with the public. I feel that I am a friendly, outgoing and dependable person. I feel it is crucial to demonstrate the importance of my job duties and expectations. I am looking to improve my position in the workforce, expand my knowledge and skills. I am also looking to establish long term employment in a friendly environment
Overview
11
11
years of professional experience
Work History
DEBTOR & RECOVERY OFFICER
AGA KHAN HOSPITAL MWANZA
11.2021 - Current
- Managing collection efforts for delinquent accounts and negotiating payment arrangements with debtors.
- Conducting investigations to locate and contact debtors using skip tracing techniques
- Organizing and maintaining accurate records of all collection activities and communication with debtors.
- Providing exceptional customer service and working to build positive relationships with debtors to facilitate payments.
- Utilizing software tools and databases to track debtors' payment history and account status.
- Verifying the terms of contracts between insurances companies and hospital are fulfilled
- Managing and collecting invoices from five outreach centers Kahama, Bunda, Tabora and Bukoba
- Negotiating settlements with debtors that resulted in mutually beneficial arrangements while protecting company interests.
- Carry out billing, collection and reporting activities according to specific deadlines
- Respond to internal and external customer queries
- Monitor customer account details for non-payments delayed payments and other irregularities
- Improved company''s recovery rate by efficiently managing a portfolio of overdue loans and credit card accounts.
- Training new team members on best practices in collections and recovery, contributing to their professional development and success within the department.
- Coordinated with internal departments to ensure prompt resolution of customer disputes, facilitating timely payment recoveries.
ASSISTANT ACCOUNTANT
AGA KHAN HOSPITAL DAR ES SALAAM
01.2016 - 11.2021
- Managed accounts receivable processes and reconciling debtors accounts.
- Participated in month-end closing procedures and account reconciliations.
- Provided support in financial analysis and variance analysis.
- Collaborated with internal and external auditors during annual audits.
- Maintained accurate records of financial transactions and updated databases.
- Prepared financial statements and reports for management review.
- Collection of invoices from five different departments which are Pharmacy, Dental, Outpatient, Physiotherapy and Radiology
- Preparation of bills to debtors
CUSTOMER SERVICES REPRESENTATIVE
MULTICHOICE TANZANIA
11.2013 - 01.2015
- Managed customer inquiries through email and phone calls
- Resolved customer complaints and issues in a timely manner
- Maintained accurate records of customer interactions and transactions
- Collaborated with other departments to ensure customer satisfaction
- Processed orders and payments accurately and efficiently
- Provided product information and recommendations to customers
- Handled returns and exchanges smoothly and efficiently
- Trained new customer service representatives on company policies and procedures
Education
Bachelor of Science - Accounting
COLLEGE OF BUSINESS EDUCATION
11.2013
High School Diploma -
LINDI HIGH SCHOOL
LINDI REGION02.2010
ORDINARY LEVEL OF EDUCATION -
MTANGALANGA SECONDARY SCHOOL
NEWALA,MTWARA10.2007
Skills
- Microsoft office suites
- Pastel
- Tally
Personal Information
Place of Birth: NEWALA, MTWARA
References
- Martin Kalihose, Financial Analyst, Bank of Tanzania, mkalihose@gmail.com, 255716335388
- JOEL MWAMBIGIJA, Senior Accountant, Aga Khan Hospital Mwanza, joel.mwambigija@akhst.org, 255765106064
- STEPHEN MKOMWA, DEBTORS & RECOVERY COORDINATOR, AGA KHAN HOSPITAL TANZANIA, Stephen.mkomwa@akhst.org, 255754452670
Footballl
I like playing football and warching
Languages
Swahili
Native language
English
Proficient
C2
Spanish
Elementary
A2
Arabic
Elementary
A2
Timeline
DEBTOR & RECOVERY OFFICER
AGA KHAN HOSPITAL MWANZA
11.2021 - Current
ASSISTANT ACCOUNTANT
AGA KHAN HOSPITAL DAR ES SALAAM
01.2016 - 11.2021
CUSTOMER SERVICES REPRESENTATIVE
MULTICHOICE TANZANIA
11.2013 - 01.2015
Bachelor of Science - Accounting
COLLEGE OF BUSINESS EDUCATION
High School Diploma -
LINDI HIGH SCHOOL
ORDINARY LEVEL OF EDUCATION -
MTANGALANGA SECONDARY SCHOOL
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