Bulanya Kidenya Bulenya
Zola Service Agent
Dar Es Salaam,02
Summary
Dedicated Customer Service professional with knowledge of customer service and proven multitasking abilities. Committed to ensuring customer satisfaction by providing exceptional service to increase profitability and positive impact to company success.
Overview
3
3
years of professional experience
Work History
Zola Service Agent
Off Grid Electric Company Limited
04.2021 - Current
- Managed timely installation and effective replacement of damaged products to maintain high customer satisfaction standards to meet or exceed targets.
- Recovering company product for non paying customers and insisting customer top up to increase company revenue.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling tough or sensitive clients.
- Assisting in training new team members on company products, procedures for installation and services, and other business partner's product like Azam.
- Increased efficiency and performance by cooperating with other team member to increase productivity.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Liaised with sales and management teams to develop solutions and accomplish shared objectives.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Science - Education in Geograpy And Biology
Sokoine University Of Agriculture
Morogoro, Tanzania 04.2001 -
Skills
- Microsoft office and google sheets
- Strategic planning and Organizing skills
- Multitasking abilities
- Ability to work under minimum supervision
- Customer service management
- Ability to work under Pressure
- Excellent communication
- Problem solving skills
- Time management
- Team player
Languages
Fluent in both Swahil and English.
Hobbies
Travelling and meeting with new people.
Reading books and studying new skills.
Referees
Adam Khalik
Country Installation Manager
Phone: 255769079693
Email: adam.khalik@zolaelectric.com
Godfrey Mrosso
Collection and Recovery Manager
Phone: 255767858984
Email: godfrey.mrosso@zolaelectric.com
Francis Joseph
Technical service Officer
Phone:255754036491
Email: francis.cosmas@zolaelectric.com
Timeline
Zola Service Agent
Off Grid Electric Company Limited
04.2021 - Current
Bachelor of Science - Education in Geograpy And Biology
Sokoine University Of Agriculture
04.2001 -
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