Bridget Evans
Dar es Salaam
Summary
Versatile professional with 5+ years’ experience in accounting, administration, and marketing. Skilled in financial reporting, business process management, and client engagement, with strong analytical and organizational abilities. Adept at supporting cross-functional teams, streamlining operations, and driving
initiatives that enhance efficiency and business growth. teams, streamlining operations, and driving
initiatives that enhance efficiency and business growth.
Overview
5
5
years of professional experience
Work History
Retail Customer Service Assistant
AutoXpress Tanzania Limited
Dar Es Salaam, Tanzania
09.2025 - Current
- Greet customers warmly and offer assistance in a friendly, professional manner
- Respond to customer inquiries about products, services, pricing, and promotions
- Provide accurate product recommendations based on customer needs
- Generate job documentation, price quotations and invoices for clients.
- Processed customer orders efficiently using Garage Plug
- Resolved customer complaints through effective communication and problem-solving techniques.
- Maintained knowledge of product offerings to provide accurate guidance to clients.
- Conducted follow-up calls to ensure customer satisfaction and address concerns promptly.
- Documented customer interactions accurately in CRM system for future reference and analysis.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Utilized problem-solving skills to address customer queries and complaints.
- Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
- Contributed to sales growth by up-selling and cross selling additional products or services when appropriate.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company or industry trends impacting our customers'' needs.
- Gathered and verified data from customers to promote marketing initiatives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Efficiently performed stocktaking tasks resulting in accurate inventory counts assisting the store''s overall operational success.
- Organized and maintained filing systems to improve document retrieval efficiency.
- Operate the cash register and POS system accurately, process cash, card, and digital payments
- Issue receipts, refunds, exchanges, and vouchers according to company's policy and balance cash at the beginning and end of shifts
- Generate and reconcile daily sales, banking, payment, and end-of-day (Z) reports
Accounting Officer
AutoXpress Tanzania Limited
Dar Es Salaam, Tanzania
08.2023 - 11.2025
- Validating entries.
- Monitored cash flow activities, identifying trends and suggesting improvements for better liquidity management.
- Trained junior staff on accounting principles and software tools to foster team development and knowledge sharing.
- Assisted with budget preparation and monitoring, ensuring alignment with company goals and objectives.
- Maintained accurate records using SAP B1 and SAP HANA to support data integrity and reporting accuracy.
- Prepare sales vs EFD reconciliation for all branches, ensuring no replication
- and variance.
- Preparation of financial statements (banking sheet, USD analysis and balance
- sheets)
- Preparation of Petty cash, reimbursement reports and post into the system
- Maintain transaction records on the phone provided by the finance team
- Maintaining local suppliers invoices
- Posting all supplier payments and withholding Tax
- Developed strong relationships with vendors and clients to maintain timely payments while negotiating favorable terms.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Prepared accurate financial reports for management review, enabling informed decision making.
- Contributed to the successful implementation of a new accounting software system SAP HANA, leading to increased efficiency in daily operations.
- Reduced discrepancies in financial statements by conducting thorough account reconciliations and adjusting entries.
- Prepared working papers, reports and supporting documentation for audit findings.
- Provided journal entries and performed accounting on accrual basis.
- Collected and reported monthly expense variances and explanations.
- Prepared monthly financial reports, ensuring compliance with regulatory standards and internal policies.
- Conducted reconciliations of accounts to identify discrepancies and resolve issues promptly.
- Posting and allocating sales receipts against customer accounts in the system
- Ensuring all Banks payments are posted promptly and correctly
- Assisting with internal and external audits
- Keeping track of receipts of office expenses or expenses incurred by the office team
Administrative Officer
AutoXpress Tanzania Limited
Dar Es Salaam, Tanzania
09.2022 - 07.2023
- Managed office supplies and inventory, ensuring availability for operational needs.
- Coordinated communication between departments to facilitate project alignment and efficiency.
- Developed and maintained filing systems, improving document retrieval times.
- Assisted in scheduling meetings and appointments, optimizing executive time management.
- Trained new staff on office procedures and software applications, fostering a collaborative environment.
- Notified proper authorities and leadership in emergency situations.
- Managed vendor relationships to negotiate contracts, secure competitive pricing options, and ensure reliable service delivery.
- Oversaw facility maintenance activities, coordinating repairs and upgrades to create a safe and comfortable workspace.
- Served as liaison between employees and management to address workplace issues effectively while maintaining confidentiality when necessary.
- Coordinated travel arrangements for executive staff members ensuring smooth itineraries aligned with schedules or preferences where possible.
- Developed comprehensive reports on department performance metrics for review by senior leadership teams.
- Handled sensitive information discreetly while adhering strictly to company policies regarding confidentiality or legal compliance requirements.
- Assisted in recruitment efforts by screening candidates, conducting interviews, and providing feedback on potential hires.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated appointment scheduling and maintained organized calendars for staff members.
- Managed front desk operations, greeting visitors and providing exceptional customer service.
- Handled mail distribution and maintained shipping records for outgoing correspondence.
- Assisted in maintaining office supplies inventory, ensuring timely reordering as needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with planning office events and meetings for smooth execution.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Tracked important information in Sap B1, spreadsheets and ran reports or generated graphs using data.
Accounting Office Assistant & Administrator
Sure Starts Elementary and Inclusive School
Dar Es Salaam, Tanzania
08.2021 - 12.2021
- Assisted in preparing monthly financial reports for administrative review and decision-making.
- Maintained organized filing systems for easy retrieval of financial documents and records.
- Responded to clients, and vendors’ incoming calls and took messages.
- Business development: Coming up with ideas that are relevant to our
- customers that are tracking with the issues that are faced by customers.
- Taking minutes and preparing meetings agendas and discussions
- Data entry (new cents, payments finances and other necessary information)
- General office management such as ordering stationeries, groceriemedicines, uniforms, and general maintenance of the facility.
- Arranged internal events.
- Payment arrangements of outsourced staff.
- Prepared Weekly, Monthly and Termly budget
- Negotiated with existing and new clients
- Managed outsourced stall and assisted colleagues whenever necessary
- Creating invoices for customers.
- Completing payroll tasks for he company’s employees.
Education
International Management
Univesity of Notingham Ningbo - Ningbo
China11.2019
Bachelor of Science - International Business Administration
United States International University - Africa
KENYA01.2018
No Degree - Business
Baobab Secondary School
Bagamoyo01.2011
Skills
- Complaint handling
- Account management
- Documentation and reporting
- Customer service
Skilled in using Microsoft Office Suites Microsoft Excel, Microsoft Word, Microsoft Power Point, Teams,
SAP B1, Garage Plug and SAP HANA
- Teamwork and collaboration
- Customer account management
- Direct sales
- Customer relationship management (CRM)
- Data evaluation
- Sales and upselling
Additional Information
Andrew Sikalengo
AutoXpress Tanzania Limited
Mobile: +255 743 420 421
Vingunguti Area, Nyerere Road
P. O. Box 21381 | Dar-es-salaam, Tanzania
Email: andrew.sikalengo@auxptz.com
Mzee Dillon Managing
Director Dillon Morgan Consulting
Address: 4th Floor Ngorongoro Building, Arusha,
Tanzania Tel: +255713343883
Email: mzee.dillon@gmail.com
Elizabeth Mleli
Founder of Sure Starts Inclusive Education
Sure Starts Early Childhood and Elementary Inclusive School
P. O Box 14015 11
Corner of Ruhinde/ Madai Street, Ada Estate, Dares Salaam, Tanzania.
Tel: +255 767400360
Email: emleli@gmail.com
Timeline
Retail Customer Service Assistant
AutoXpress Tanzania Limited
09.2025 - Current
Accounting Officer
AutoXpress Tanzania Limited
08.2023 - 11.2025
Administrative Officer
AutoXpress Tanzania Limited
09.2022 - 07.2023
Accounting Office Assistant & Administrator
Sure Starts Elementary and Inclusive School
08.2021 - 12.2021
International Management
Univesity of Notingham Ningbo - Ningbo
Bachelor of Science - International Business Administration
United States International University - Africa
No Degree - Business
Baobab Secondary School