BRENDA JOACHIM LYIMO
Dar es Salaam
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Secretary
Embassy of the Republic of Poland in Dar es Salaam
DAR ES SALAAM, TANZANIA
08.2024 - Current
- Preparing Embassy's official outgoing correspondence, verbal notes, emails, and letters.
- Filling incoming and outgoing correspondence. Keeping and updating mailing and emailing lists; institutions and individuals, as well as national and international organizations based in Tanzania.
- Translating Embassy's documents, correspondence, and conversations from Swahili into English language and vice versa as requested by the Polish staff.
- Making hotel and transport/flight reservations and confirmations as requested by the Embassy staff for employees, guests, and other officials. Preparing the weekly schedule for the Head of Mission.
- Pre-screening the local newspapers for information about Poland or the Embassy of Poland, making copies and filling articles related.
- Performing all assigned duties with due diligence and care.
- Providing assistance for the organization of the official reception of the Embassy: preparing the guest list, addressing envelopes, and supervising the distribution of invitations.
- Executing any other direct orders and instructions of the Head of Mission and/or a person they authorize.
Business Development Manager
Fern Tanzania Company Limited
09.2019 - 09.2021
- Developed and implemented strategies to increase sales and market share.
- Organized meetings between senior management and prospective customers.
- Conducted research on industry trends, competitor activities, and customer needs.
- Build long-term relationships with new and existing clients.
- Ensure timely submission of proposal before the deadlines.
- Attended industry events and conferences to network with potential clients.
- Responsible for ensuring that the Client Service team receives and understands the brief from the client.
- Responsible for maintaining existing and acquiring new clients, and managing the business portfolio.
- Attend client conferences and meetings in order to network with new and existing contacts.
- BDM will be responsible for presenting monthly, quarterly, and annual performance reports to the reporting manager or CEO.
- Developed and implemented strategies to increase sales and market share.
Relationship Manager
Stanbic Bank Tanzania
04.2018 - 04.2019
- Conducting market surveys to identify High Net Worth clients
- Acquiring high net worth clients as outlined segment value proposition
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Proactively identifying cross-selling opportunities within own portfolio.
- Meeting clients to discuss preferences and private banking products.
- Ensuring customers are informed about lending application processes.
- Retaining ownership of customer requests, complaints, and applications.
- Ensure acceptable turnaround times for customer service requests.
- Directly supervising a team of subordinate staff bankers.
- Performing other tasks as assigned by the Head of Private Banking.
Account Manager
Vodacom Tanzania Limited
05.2016 - 02.2018
- In charge of SMEs and SOHO client segments.
- Developing and implementing strategic marketing and sales plans.
- Maintaining a database of potential clients for sales pipeline.
- Selling and cross-selling Vodacom's products to SMEs and SOHO clients.
- Creating and managing relationships with SMEs and SOHO clients.
- Ensuring achievement of long-term business from existing clients.
- Defending existing market territories from Vodacom's competitors.
- Gathering business intelligence to be used in marketing strategies.
- Evaluating customer preferences to ensure requirements are met.
- Reducing churn rate through meeting customer expectations.
- Performing other tasks as assigned by the Head of Indirect Sales.
Marketing Executive
Alliance Life
08.2013 - 09.2014
- Developing and implementing various marketing and sales strategies.
- Cold calling to ask for appointments with potential customers.
- Visiting potential customers and making sales presentations.
- Selling life insurance policies using a consultative approach.
- Recommending policies to customers based on their preferences.
- Explaining to clients the terms and benefits of insurance policies.
- Initiating, negotiating, and closing business contracts with customers.
- Following up on pending business and service requests from customers.
- Establishing referral business from existing, satisfied customers.
- Developing a database of potential customers for future pipeline.
Office Manager/PA
EKTRAS Solutions Limited
09.2012 - 08.2013
- Managing CEO's diary and scheduling his appointments/meetings.
- Provided training to new hires on office policies and procedures.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Organized company events including holiday parties, team building activities .
- Representing the CEO in various business and networking meetings.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Assisted with the preparation of budgets, forecasts and financial statements.
Branding and Creativity Assistant
Airtel Tanzania Ltd
07.2011 - 09.2011
- In charge of branding and marketing of Airtel products and services.
- Managing the Airtel brand across the brand lifecycle.
- Developing and executing Airtel's marketing and sales strategies.
- Creating branding concepts to promote visual ideas to clients.
- Deploying marketing messages across various media channels.
- Executing experiential marketing events and exhibitions.
Marketing and Communications Manager
Sahara Communications
06.2009 - 09.2009
- Developing strategies for acquiring and retaining customers.
- Marketing of on-air programs on Star TV and Radio Free Africa.
- Visiting potential clients to inquire about business opportunities.
- Advising clients on media buying and planning strategies.
- Informing customers on price and schedule of radio advertisements.
- Coordinating the production of radio commercials.
- Distributing invoices to customers, ready for payment.
- Contacting customers to follow up on unpaid invoices.
- Planning, organizing, and coordinating various events.
Marketing and Customer Relations Officer
Malaika Beach Resort
01.2008 - 05.2008
- Maintaining good rapport and relations with hotel guests.
- Establishing a strong referral business from existing customers.
- Coordinating day-to-day operations and directly supervising all staff.
- Handling all communications with hotel guests before they arrive.
- Meeting and greeting hotel guests on their arrival at the hotel.
- Ensuring that customers enjoy their stay at the hotel.
Education
Masters of Science - International Business -
Aston University
01.2015
Bachelor of Science - Marketing -
Aston University
01.2012
Bachelor of Arts - Business Excellence -
University of Glamorgan
01.2009
Senior Certificate of Education -
Kingswood College
01.2007
Skills
- Proficient in all Microsoft Office applications
- Self-motivated
- Creative
- Out-going
- Highly motivated character
- Natural hard worker
- Strong work ethic
- High degree of professionalism
- Excellent marketing
- Sales
- Customer care and customer retention skills
- Ability to sell products and services by using a consultative sales approach
- Ability to develop productive relationships with clients and colleagues
- Excellent management
- Supervisory
- Team-building and networking skills
References
Edgar Klusa
Head of Finance and Administration
Embassy of the Republic of Poland in Tanzania
Tel: 0746 729 945
Rabina Masanja
People & Culture: Head
Stanbic Bank Tanzania
Mobile: 0787 413 750
Evans Lyimo
Treasurer
Vodacom Tanzania Limited
Mobile: 0754-710 337
Luciano Tsere
General Manager
Afromark Communication Limited
Mobile: 0688- 287 287
Certification
- INTERNATIONAL COMPUTER DRIVING LICENCSE(ICDL START)
Timeline
Secretary
Embassy of the Republic of Poland in Dar es Salaam
08.2024 - Current
Business Development Manager
Fern Tanzania Company Limited
09.2019 - 09.2021
Relationship Manager
Stanbic Bank Tanzania
04.2018 - 04.2019
Account Manager
Vodacom Tanzania Limited
05.2016 - 02.2018
Marketing Executive
Alliance Life
08.2013 - 09.2014
Office Manager/PA
EKTRAS Solutions Limited
09.2012 - 08.2013
Branding and Creativity Assistant
Airtel Tanzania Ltd
07.2011 - 09.2011
Marketing and Communications Manager
Sahara Communications
06.2009 - 09.2009
Marketing and Customer Relations Officer
Malaika Beach Resort
01.2008 - 05.2008
Masters of Science - International Business -
Aston University
Bachelor of Science - Marketing -
Aston University
Bachelor of Arts - Business Excellence -
University of Glamorgan
Senior Certificate of Education -
Kingswood College
- INTERNATIONAL COMPUTER DRIVING LICENCSE(ICDL START)
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