BOY NGARAMA
URAMBO,TABORA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Banker Officer
CRDB BANK PLC
11.2017 - Current
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Analyzed customers' financial information to deliver personalized account guidance.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Adapted products and services to suit customers' changing financial circumstances.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Implemented strategies to increase customer retention, enabling investment growth.
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
- Worked with clients to address and respond to client and partnership management issues.
- Increased daily sales by up selling banking products and financial services to customers.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Presented new and additional products and services to existing customers.
- Engaged departments in customer satisfaction initiatives to uplift service ratings.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Responded to customer inquiries regarding new accounts and account services.
- Verified customer identity and reviewed documentation for accuracy.
- Provided customers with additional information regarding account services.
- Maintained customer records and updated account information.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Activated new accounts and issued customer identification numbers.
- Collected customer information and completed new account forms.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Explained account terms and conditions to customers.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Greeted customers and delivered information about new account processes.
- Tracked and processed customer account requests and applications.
- Reconciled customer accounts and balanced daily transactions.
- Monitored accuracy of customer information in system.
- Processed customer payments and account setup charges.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty
Ag. MANAGER CUSTOMER EXPERIENCE
CRDB BANK PLC
11.2022 - 12.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
Ag. IN CHARGE
CRDB BANK PLC
05.2019 - 06.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others
Education
Bachelor of Accountancy - Accounting And Finance
INSTITUTE OF FINANCE MANAGEMENT
DAR ES SALAAM11.2015
Skills
- Customer Feedback
- Customer Transactions
- Strategic Financial Planning
- Client Relationships
- Creative Thinking
- Cash Handling
- Financial Advising
- ATM Balancing
- Recordkeeping Requirements
- Account Closing
- Life Insurance Sales
- Teller Auditing
- Loan Application Assessment
- Quality Assurance Evaluation
- Customer Accounts Management
- Teller Procedures
- Credit Application Review
- Payment Transactions
- Funds Transfer
- Credits Understanding
- Banking
- Loans
Timeline
Ag. MANAGER CUSTOMER EXPERIENCE
CRDB BANK PLC
11.2022 - 12.2022
Ag. IN CHARGE
CRDB BANK PLC
05.2019 - 06.2019
Banker Officer
CRDB BANK PLC
11.2017 - Current
Bachelor of Accountancy - Accounting And Finance
INSTITUTE OF FINANCE MANAGEMENT
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