Bori Shule

1.Leadership and Supervision:
• Lead, mentor, and supervise the Guest Service Ambassadors, ensuring that all team
members adhere to the brand's service standards.
• Coordinate scheduling and assign daily tasks to ensure coverage and efficient
operations.
• Conduct regular training sessions to enhance team skills and service delivery.
2. Guest Welcome and Interaction:
• Oversee the guest welcome and departure processes, ensuring a smooth and
efficient experience.
• Handle complex guest requests and complaints, providing timely and satisfactory
resolutions.
• Ensure the delivery of personalized service to guests and homeowners, maintaining
high satisfaction levels.
3. Operational Management:
• Manage the daily operations of the guest services department, ensuring adherence to
standard operating procedures.
• Monitor guest service activities to ensure timely and accurate service delivery.
• Coordinate with other departments to meet guest needs and enhance the overall
guest experience.
4. Guest and Homeowner Relations:

• Foster strong relationships with guests and homeowners, ensuring their needs and
expectations are consistently met.
• Collect and analyze feedback from guests and homeowners, implementing
improvements as needed.
• Serve as the primary point of contact for VIP guests and homeowners.
5. Service Excellence:
• Uphold the highest standards of service excellence, ensuring the Guest Services
team consistently exceeds guest expectations.
• Stay informed about property amenities, services, and local attractions to provide
accurate and helpful information to guests.
• Ensure all guest-facing areas are well-maintained, clean, and reflective of the brand’s quality standards.

• Greeted guests upon arrival and provided personalized service to ensure a positive guest experience.
• Provided assistance with customer complaints and resolved issues in a timely manner.
• Managed front desk operations, including check-in and check-out processes.
• Ensured accurate billing for customers and processed payments as needed.
• Created reports on customer feedback surveys to identify areas for improvement in service delivery.
• Communicated effectively with other departments within the hotel organization regarding guest needs.
• Responded promptly to emails, phone calls, and other inquiries from guests.
• Collaborated with management teams on new initiatives related to guest services.

• Greeted guests and provided assistance upon their arrival.
• Serving the guests, including room service.
• Organize every excursions and departures.
• Refills guests mini bar on a daily basis.
• Catering private dinners for special occasions also in suite.

• Greeted guests and provided assistance upon their arrival.
• Serving guests including in room dining.
• Organize excursions, restaurants bookings and departures.
• Refills guests mini bar on daily basis.
• Accompanied clients to appointments and arranged transportation.

• Greeted guests and provided them with information about the property amenities.
• Ensured that all guest requests were handled promptly and efficiently.
• Created weekly reports on customer satisfaction surveys.
• Resolved customer complaints in a professional manner.
• Maintained inventory of supplies and equipment used by the team members.
• Developed innovative ideas to enhance customer experience.

• Greeted customers and provided menus.
• Assisted in seating guests and took beverage orders.
• Provided detailed descriptions of menu items to customers.
• Ensured customer satisfaction by promptly addressing complaints or concerns.
• Collected payments from customers at the end of each meal service period.
• Delivered food orders to tables in a timely manner with accuracy.
• Followed health code regulations regarding food safety practices while handling food products.
• Performed closing duties such as cleaning up dining areas after customers had left.
• Organized side stations with condiments and ensured they were properly stocked during meal services.
• Set-up banquet hall for special events such as weddings or corporate meetings.
• Greeted customers, answered questions and recommended specials to increase profits.

• Greeted customers warmly upon arrival and ensured they were comfortable throughout their visit.
• Restocked shelves with food items as needed throughout shift.
• Performed daily opening, closing and side-work duties as assigned by management.
• Ensured proper storage of all food products in accordance with health regulations.
• Assisted in setting up the buffet line for meal services.
• Observed established sanitation practices when handling food products.
• Cleaned work areas including counters, tables, floors and utensils after each shift.
• Participated in weekly inventory checks to ensure accurate stock levels are maintained at all times.
• Attend restaurants briefing.