Boi Haima
Spa therapist
Zanzibar
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Spa Therapist
Employee
02.2018 - Current
- Contributed to a team-oriented work environment by effectively communicating with colleagues and supporting their efforts in delivering excellent guest experiences.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Conducted thorough consultations with clients to determine specific needs and recommend appropriate therapies.
- Resolved customer complaints and facilitated conflict resolutions.
- Ensured compliance with state regulations regarding sanitation practices within the treatment rooms at all times.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Welcomed clients arriving for appointment
- Performed consultations for patients before scheduling treatments.
- Fostered friendly, warm, and exceptional customer experience.
- Utilized various massage modalities to address individual client needs, resulting in improved pain relief and relaxation outcomes..
- Managed appointment scheduling efficiently, maximizing therapist utilization and minimizing wait times for guests.
- Sterilized equipment for patient treatments.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Collaborated with spa management to develop innovative treatment packages, attracting new clients and generating increased revenue
- Increased repeat clientele through the development of customized treatment plans tailored to individual needs.
- Participated in ongoing training programs to stay current on industry trends and techniques, ensuring top-quality services for guests.
- Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
- Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
- Provided clients with knowledge of all cosmetic services being provided.
- Created marketing advertisements to increase awareness of services and boost sales.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Gained strong leadership skills by managing projects from start to finish.
- Developed strong organizational and communication skills through coursework and volunteer activities
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed and maintained courteous and effective working relationships.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Basic Certificate In Hair And Beauty - Nifo Beauty Salon
Open University
Dar Es Salaam Tanzania Cosmetology And Hair Dressing Course - Nifo Beauty Salon
Veta
Dar Es Salaam Tanzania Skills
- Indian head massage
- Consultations
- Waxing services
- Client Consultations
- Exfoliation Treatments
- Aromatherapy
- Cosmetology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Spa Therapist
Employee
02.2018 - Current
Basic Certificate In Hair And Beauty - Nifo Beauty Salon
Open University
Cosmetology And Hair Dressing Course - Nifo Beauty Salon
Veta
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