Boaz Ntosa
Dar es salaam
Summary
Results-driven Technical Sales Manager with over 9 years of experience leveraging a deep foundation in IT and client support to drive revenue growth and build lasting customer relationships. Expertly translates complex technical capabilities into tangible business value for clients. My background in managing support teams provides an unparalleled understanding of customer pain points, product lifecycle, and post-sale success, enabling a consultative sales approach that ensures customer satisfaction, and reduces churn. Proven ability to lead cross-functional teams, from initial technical presentation to final negotiation, and implementation support.
Overview
10
10
years of professional experience
Work History
Technical sales Manger
Perfect Infotech International Ltd.
Dar es salaam, Tanzania
01.2025 - Current
- Develop and execute strategic sales plans to achieve and exceed sales targets for Fleet Management, ICT, and Software solutions.
- Act as a technical advisor, analyzing client operational challenges to design and propose tailored hardware and software solutions.
- Manage the entire sales process from lead generation, prospecting, negotiation, closing, and account handover to the implementation team.
- Maintain deep knowledge of the product portfolio (telematics, SaaS platforms, IoT hardware) and conduct compelling, technical product demonstrations and proof-of-concept (POC) trials.
- Build and nurture long-term relationships with key decision-makers, including Fleet Managers and Operations Directors.
- Conduct ongoing market research to identify new opportunities, understand industry trends, and effectively position solutions against competitors.
- Prepare and present detailed, technically accurate proposals, quotes, and responses to RFPs/RFIs (Requests for Proposal/Information).
IT & Client Support Manager
Perfect Infotech International Ltd
Dar es salaam, Tanzania
01.2022 - 12.2024
- Managed client inquiries to ensure timely and effective support.
- Developed training materials for new support staff to enhance service delivery.
- Coordinated with technical teams to resolve client issues efficiently.
- Implemented feedback mechanisms to gather client insights for service improvement.
- Oversaw daily operations of the client support team to maintain smooth workflows.
- Analyzed client feedback to identify trends and areas for improvement.
- Facilitated communication between clients and internal departments for issue resolution.
- Provided guidance and mentorship to junior support staff to enhance team performance.
- Analyzed data from customer feedback surveys to identify areas of improvement.
- Generated monthly performance metrics reports for client support team members.
- Established relationships with key contacts at client companies in order to address their needs quickly and efficiently.
- Developed training materials and conducted trainings for new members of the client support team.
- Served as an escalation point for complex technical issues requiring advanced troubleshooting techniques.
- Conducted regular meetings with client representatives in order to discuss current challenges faced by their organization.
IT & Client Support Supervisor
Perfect Infotech International Ltd
Dar es salaam, Tanzania
01.2018 - 12.2021
- Supervised support team to ensure efficient service delivery and customer satisfaction.
- Developed training programs for new staff to enhance their skills and knowledge.
- Managed scheduling and workflow to optimize team performance and resource allocation.
- Conducted regular performance reviews to provide feedback and identify development needs.
- Collaborated with management to implement process improvements across support operations.
- Resolved escalated customer issues by coordinating with relevant departments for solutions.
- Maintained documentation of support processes and procedures for team reference.
- Fostered a positive work environment through team-building activities and open communication channels.
- Implemented strategies designed to reduce response time for incoming customer inquiries.
- Analyzed customer trends to prioritize tasks accordingly and optimize resources.
- Collaborated with other departments such as Sales and Marketing to ensure smooth operations across the organization.
- Performed quality assurance checks on completed tasks before submitting them for approval.
IT & Client Support Officer
Perfect Infotech International Ltd
Dar es salaam, Tanzania
01.2016 - 12.2020
- Provide timely first-line technical support to clients via phone, email, and chat, resolving issues related to GPS tracking, software functionality, and data reporting.
- Resolve client issues through effective communication and problem-solving techniques.
- Remotely configure and test in-vehicle devices and user software settings to ensure optimal system performance for clients.
- Educate clients on software features and best practices, empowering them to utilize the fleet management system effectively for their operational needs.
- Collaborated with team members to improve client service processes and protocols.
- Identify complex technical issues and escalate them to senior technicians or engineers, with detailed notes for efficient resolution.
- Coordinated with other departments to ensure timely resolution of client requests.
- Documented and responded to incoming correspondences to address questions.
- Tested software applications prior to release and provided feedback on user experience.
- Documented detailed descriptions of problems encountered by customers in order to facilitate resolution.
Education
Diploma in Computing And Information Technology -
University Of Dar Es Salaam Computing Centre
Dar Es Salaam05-2015
Cisco Certified Network Associate - Computer Networking
University of Dar Es Salaam Computing Centre
Dar Es Salaam12-2014
Bachelors Degree in Information Technology -
National Institute of Technology
Dar Es SalaamSkills
- Strategic sales planning
- Technical solution design
- Product demonstrations
- Market research analysis
- Proposal preparation
- Customer relationship management
- Critical thinking and problem solving
- Teamwork
- Sales strategies and approaches in a new world of selling
- Technical sales
- Fleet management
- Telemetry systems
- Complaint handling
- Project management
- Budget management
Projects
- Vodacom Tanzania: 50 speed zone markings in all truck roads across Tanzania
- Vodacom Tanzania: Upgrading of fleet management system and vehicle onboard cameras
- TANESCO: Installation of fleet and fuel management system in all vehicles
- Total Energies Tanzania: installation of fleet and fuel management system in all vehicles
- EACOP: Installation of fleet and fuel management system in all vehicles
- Latra: Installation of fleet management system for speed management in all vehicles goes to upcountry
- WASCO: Installation of fleet and fuel management system
- TGDC: Installation of fleet and fuel management system
- TCAA: Installation of fleet and fuel management system
- FCC: installation of fleet and fuel management system
- PSSSF: Installation of fleet and fuel management system
- Amref Health Africa, Tanzania: Installation of fleet and fuel management system in all vehicles
- Huawei camera and IVMS installation
- Marie Stopes Tanzania: Installation of fleet and fuel management system in all vehicles
- MUWSA: Installation of fleet and fuel management system
- Deloitte: Installation of fleet and fuel management system in all vehicles
- IHI: I maintain and upgrade the fleet and fuel management system
- World Vision Tanzania: Installation of fleet and fuel management system
- ETDCO: Installation of fleet and fuel management system
- UNHCR: Installation of fleet and fuel management system
- WFP: Maintenance of fleet and fuel management system
- UNICEF: Maintenance of fleet and fuel management system
- Unirmct (Rwanda and Tanzania): Installation of fleet and fuel management system
- Unesco: Maintenance of fleet and fuel management system
- TCC: Maintenance of fleet and fuel management system
- Ag department: Installation of fleet and fuel management system
- Mwawasa: Installation of fleet and fuel management system, surveillance camera in Maji House, Mwanza
- AUWSA: Installation of fleet, vehicle fuel, filling station, and generator fuel management system
Referees
- Iddi Nuru Kafuku
Fleet admin
Marie Stopes Tanzania
+255758575273
Ikafuku@mst.or.tz
- Logath Natal
Weighbridge engineer
TANROADS
+255754260394
Timeline
Technical sales Manger
Perfect Infotech International Ltd.
01.2025 - Current
IT & Client Support Manager
Perfect Infotech International Ltd
01.2022 - 12.2024
IT & Client Support Supervisor
Perfect Infotech International Ltd
01.2018 - 12.2021
IT & Client Support Officer
Perfect Infotech International Ltd
01.2016 - 12.2020
Diploma in Computing And Information Technology -
University Of Dar Es Salaam Computing Centre
Cisco Certified Network Associate - Computer Networking
University of Dar Es Salaam Computing Centre
Bachelors Degree in Information Technology -
National Institute of Technology