BOAZ MWAKAJINGA
Kahama,22
Summary
Results-driven and dedicated Branch Operations Supervisor with a Bachelor's degree in Banking and Finance and over 6 years of progressive experience in the banking industry. Adept in operational supervision, customer service, bancassurance, financial reporting, and cross-functional team coordination. Certified in Proficiency in Bancassurance from Africa College of Insurance & Social Protection (May 2025). Reliable, detail-oriented, and passionate about delivering excellent financial solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Branch Operations Supervisor
Exim Bank (T) Ltd – Kahama Branch
Kahama
08.2024 - Current
- Supervise daily branch operations, ensuring compliance with internal policies and external regulations.
- Coordinate with departments to meet operational and sales targets.
- Support customer service team and resolve client escalations efficiently.
- Monitor cash flow, control documentation, and ensure secure transactions.
- Ensured compliance with regulatory requirements, minimizing risk and enhancing security protocols.
Bank Officer II
Exim Bank (T) Ltd – Tabora Branch
Tabora
06.2021 - 08.2024
- Conducted marketing visits and client engagement to expand customer base.
- Verified KYC documentation and recommended eligible customers.
- Processed customer transactions efficiently, ensuring accuracy and adherence to banking regulations.
- Assisted clients with account inquiries, providing prompt and clear information.
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
Sales Officer
Exim Bank (T) Ltd – Dar es Salaam (Clock Tower & Ubungo Branches)
Dar es Salaam
08.2019 - 06.2021
- Acquired new clients and increased liability balances through strong customer relationships.
- Promoted bank products through direct, up-selling, and cross-selling.
- Assisted clients with documentation and service applications.
- Handled client inquiries, product promotions, and prospect calls.
Assistant Accountant (Field Training)
Tanzania Public Service College (TPSC) – Magogoni, Dar es Salaam
Dar es Salaam
01.2011 - 01.2011
- Collaborated on preparation of financial documents, payables, and receivables.
- Verified deposits and coordinated with banks.
- Maintained ledgers and generated daily reports.
Revenue Examiner (Field Training)
Tanzania Zambia Railway Authority
01.2010 - 01.2010
- Conducted revenue reconciliation and audit tasks.
- Prepared revenue and account reports.
- Maintained ledger accounts and vouchers.
Education
Bachelor - Banking and Finance
Institute of Finance Management
Dar Es Salaam, Tanzania11-2012
Advanced Certificate of Secondary Education (A-Level) - HGE (Hstory,Geography,Ecoomics)
Benjamin William Mkapa High School
Dar Es Salaam, Tanzania02-2009
Certificate of Secondary Education (O-Level) - Commercial
Mbalizi High School
Mbeya, Tanzania11-2006
Skills
- Banking Operations & Compliance
- Branch Supervision & Customer Service
- Sales & Cross-Selling Techniques
- Decision Making & Problem Solving
- Leadership & Team Management
- Microsoft Office Suite
- Bancassurance (Certified)
Certification
- Proficiency in Bancassurance, Africa College of Insurance & Social Protection – May 2025
- National Service Certificate (JKT) – 2015 – Jan 2018
- Certificate in Computer Applications, Bureau for Industrial Cooperation – Oct 2006 – Jan 2007
LANGUAGES
Swahili: Native
English: Fluent (Written & Spoken)
Timeline
Branch Operations Supervisor
Exim Bank (T) Ltd – Kahama Branch
08.2024 - Current
Bank Officer II
Exim Bank (T) Ltd – Tabora Branch
06.2021 - 08.2024
Sales Officer
Exim Bank (T) Ltd – Dar es Salaam (Clock Tower & Ubungo Branches)
08.2019 - 06.2021
Assistant Accountant (Field Training)
Tanzania Public Service College (TPSC) – Magogoni, Dar es Salaam
01.2011 - 01.2011
Revenue Examiner (Field Training)
Tanzania Zambia Railway Authority
01.2010 - 01.2010
Bachelor - Banking and Finance
Institute of Finance Management
Advanced Certificate of Secondary Education (A-Level) - HGE (Hstory,Geography,Ecoomics)
Benjamin William Mkapa High School
Certificate of Secondary Education (O-Level) - Commercial
Mbalizi High School