Bilal Said
Dar Es Salaam
Summary
Hardworking and motivated individual with exceptional communication and relationship-building skills. Encourages team collaborations to achieve excellent customer satisfaction. Possesses extensive knowledge in the hospitality field gained through experience as a supervisor, ensuring all customer needs are met to exceptionally high standards and providing them with a memorable experience. Customer-focused and experienced in call center and retail operations, committed to delivering high service standards. Dedicated to providing solutions, handling complaints, and problem-solving. Faithfully adheres to the highest standards of hygiene, quality, and customer service.
Overview
4
4
years of professional experience
Work History
Restaurant and Conferencing Host (Field Work)
Golden Tulip
2023.07 - 2023.09
- Greeted guests and gathered information to seat groups or place on waitlist
- Answered telephone to provide dining information and take reservations
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers
- Resolved customer service and food-related issues to maintain guest satisfaction
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Sales Associate
Epi d'or
2022.01 - 2022.06
- Built and maintained relationships with peers and upper management to drive team success
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Used technology resources to assist customers in locating and selecting items
- Trained new team members in cash register operation, stock procedures and customer services
- Answered incoming telephone calls to provide store, products and services information
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Engaged customers in friendly, professional dialogue to determine needs.
Lounge Supervisor of Operations
La fiesta
2021.01 - 2021.10
- Implemented policies and standard operating procedures and managed quality, customer service and logistics
- Guided employees on understanding and meeting changing customer needs and expectations
- Tracked and replenished inventory to maintain par levels
- Connected with clients and developed strategies to achieve sales and customer service goals
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements
- Addressed customer concerns with suitable solutions
- Controlled departmental facilities use and approved requests for repairs or improvements.
Cashier & Supervisor
Hot Buns Ltd
2019.09 - 2020.07
- Greeted customers and responded to requests for information
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift
- Connected with customers to provide assistance and collect feedback to optimize operations
- Built and maintained working relationships with peers and upper management
- Directed trash removal and sanitation procedures to keep aisles and register area organized
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
- Processed payments promptly for customers to exceed productivity standards.
Education
Diploma - Front Office Accounting And Restaurant Operations
National College of Tourism
Dar Es Salaam, Tanzania11.2024
High School Diploma -
Bondeni Secondary School
Arusha, Tanzania05.2017
GED -
Ngarenaro Secondary School
Arusha, Tanzania08.2015
Skills
- Cash Register Operation
- Financial Records Analysis
- Sales and Marketing
- Stocking and Receiving
- Written and Oral Communication Skills
- Inventory Control
- Time Management
- Positive and Professional
- Problem-Solving
- Money Transfer Systems
- Relationship Building
- Payment Processing
- Conflict Resolution
- Store Opening and Closing
- Listening Skills
- Exceptional Customer Service
- Cash Handling Accuracy
- POS System Operation
Languages
Swahili: First Language
English: Proficient
French: A2
References
- John Shio, Merchant Service Support - Absa Bank Tanzania, P.O. Box 67842, Arusha, Tanzania, +255 744 849 304, johnshio@example.com
- Evans Temi, Secondary Teacher, UWCEA Arusha Campus, evanstemi@gmail.com
- Tumaini Matowo, Assistant Claims Manager - Toplis and Harding, +255 714 123 434, tumainimatowo@example.com
- Jovitus J Kamugisha, Business Development Manager - Recroot Africa, jovitus@rec-rootafrica.com, +255750000456
Timeline
Restaurant and Conferencing Host (Field Work)
Golden Tulip
2023.07 - 2023.09
Sales Associate
Epi d'or
2022.01 - 2022.06
Lounge Supervisor of Operations
La fiesta
2021.01 - 2021.10
Cashier & Supervisor
Hot Buns Ltd
2019.09 - 2020.07
Diploma - Front Office Accounting And Restaurant Operations
National College of Tourism
High School Diploma -
Bondeni Secondary School
GED -
Ngarenaro Secondary School
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