Bidan Lucas
Dar Es Salaam
Summary
Seasoned Operations Manager and talented leader with 13+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement, and implementing changes with a strategic approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
OPERATIONS MANAGER
BLACK WILLOW SAFARIS
02.2021 - Current
- Tour Operations Management: Oversee the planning, execution, and coordination of all tour operations, ensuring that tours are conducted safely, efficiently, and in line with company standards and customer expectations.
- Team Leadership: Lead and motivate a team of tour guides, drivers, and support staff, fostering a positive and collaborative work environment. Provide training and development opportunities to enhance employee skills and ensure a high level of performance.
- Customer Experience: Maintain a customer-centric approach, consistently striving to exceed customer expectations and deliver exceptional service throughout the tour experience.
- Logistics and Resource Management: Manage tour logistics, including transportation, accommodations, permits, and other necessary resources. Ensure proper allocation and utilization of resources to optimize efficiency and cost-effectiveness.
- Safety and Compliance: Uphold the highest safety standards during tours and ensure compliance with all relevant regulations, permits, and licenses. Regularly assess potential risks and implement appropriate risk management strategies.
- Quality Assurance: Implement and monitor quality control measures to maintain the highest standards of service, tour experiences, and customer satisfaction.
- Vendor Management: Develop and maintain strong relationships with vendors, suppliers, and partners, negotiating contracts and favorable terms to enhance the company's offerings.
- Budgeting and Financial Management: Collaborate with the finance team to develop budgets, monitor expenses, and analyze financial performance. Identify areas for cost optimization while ensuring profitability.
- Crisis Management: Be prepared to handle unexpected situations and emergencies during tours, providing quick and effective solutions to ensure the safety and well-being of customers and staff.
- Continuous Improvement: Identify opportunities for process improvements and innovation to enhance tour experiences, operational efficiency, and overall company growth.
EVENT & OPERATION MANAGER
BINEX CONSULTANCY
06.2017 - 01.2020
- Event Management:
- Event Planning: Collaborate with clients to understand their event objectives, budget, and preferences. Develop comprehensive event plans, timelines, and budgets to ensure successful execution.
- Venue and Vendor Management: Source and negotiate with venues, vendors, and suppliers to secure the best services and rates for each event. Maintain strong relationships with key partners to ensure reliable and quality services.
- Logistics Coordination: Oversee all logistical aspects of events, including setup, audio-visual requirements, catering, transportation, and guest accommodations.
- On-site Event Coordination: Supervise event setup and manage on-site operations to ensure seamless event execution, handle any unforeseen issues, and provide excellent customer service.
- Budget and Financial Management: Create and manage event budgets, monitor expenses, and ensure events are delivered within budgetary constraints.
- Event Marketing: Work with the marketing team to develop promotional strategies and materials to attract attendees and ensure successful event participation.
- Post-Event Evaluation: Conduct post-event evaluations to gather feedback, assess event success, and identify areas for improvement.
- Operations Management:
- Process Improvement: Identify opportunities to streamline and optimize operational processes to enhance overall efficiency.
- Staff Management: Lead and motivate operational teams, providing training, guidance, and support to ensure high-quality work and exceptional customer service.
- Resource Allocation: Ensure proper allocation and utilization of resources to maximize productivity and cost-effectiveness.
- Health and Safety Compliance: Uphold health and safety standards across all operations, ensuring a safe and secure working environment.
- Financial Analysis: Analyze operational performance and financial data to identify trends and make informed decisions for improving operational efficiency.
- Increased sales significantly by upselling higher-end products to customers
REGIONAL SALES MANAGER
SMILE COMMUNICATION TANZANIA LTD
01.2016 - 03.2017
- Ales Strategy and Planning: Develop and implement effective sales strategies and action plans to achieve sales targets for consumable goods in the region. Identify new opportunities and potential areas for growth.
- Team Leadership and Management: Recruit, train, and manage a high-performing sales team. Provide guidance, coaching, and support to team members to ensure they meet and exceed sales goals.
- Territory Management: Establish and manage sales territories effectively, ensuring comprehensive coverage and penetration within the region.
- Customer Relationship Management: Build and maintain strong relationships with key customers, distributors, and retailers. Address their needs, resolve issues, and provide exceptional customer service to enhance customer satisfaction and loyalty.
- Sales Forecasting and Reporting: Analyze sales data, track performance, and provide regular sales reports to senior management. Forecast sales trends and adjust strategies accordingly.
- Market Analysis and Competitor Monitoring: Stay informed about market trends, customer preferences, and competitor activities. Use this information to formulate effective sales approaches and stay ahead in the market.
- Promotional Activities: Plan and execute promotional activities, trade shows, and events to increase brand visibility and product awareness in the region.
- Budget Management: Manage the regional sales budget effectively, allocating resources appropriately to maximize sales performance.
- Product Knowledge: Stay up-to-date with the features and benefits of our consumable goods. Train the sales team to effectively communicate product information to customers.
- Collaborative Approach: Collaborate with marketing, supply chain, and product development teams to ensure seamless coordination and alignment of sales efforts.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships
- Managed team of 35 regional sales representatives and consistently achieved high sales targets
DIRECT BUSINESS ACCOUNT MANAGER
SMILE COMMUNICATION TANZANIA LTD
04.2014 - 01.2016
- Client Relationship Management: Build and maintain strong, long-lasting relationships with key business clients. Act as the main point of contact, understanding their requirements, and anticipating their needs.
- Needs Assessment: Conduct thorough needs assessments with clients to identify opportunities for cross-selling, upselling, and providing value-added solutions.
- Solution Selling: Present and promote our range of consumable goods, demonstrating how our products can address specific client needs and provide significant value to their business.
- Sales Target Achievement: Meet and exceed sales targets for assigned accounts, consistently achieving revenue goals and contributing to the overall growth of the company.
- Contract Negotiations: Negotiate pricing, terms, and contracts with clients to ensure mutually beneficial agreements that align with company policies and objectives.
- Client Retention and Customer Success: Implement effective retention strategies to ensure high levels of customer satisfaction and foster long-term loyalty among clients.
- Market Research: Stay updated on industry trends, market demands, and competitor activities to identify business opportunities and adapt sales strategies accordingly.
- Sales Reporting: Maintain accurate and up-to-date sales records using CRM software. Provide regular reports on sales activities, client interactions, and revenue performance.
- Collaborative Approach: Collaborate with internal teams, including marketing and product development, to provide clients with the best possible solutions and ensure seamless customer experiences.
- Customer Feedback and Support: Gather client feedback, address concerns, and provide excellent customer support to resolve issues promptly.
BUSINESS DEVELOPMENT COORDINATOR
AIRTEL TANZANIA LTD
05.2012 - 03.2014
- Manage the Super Dealer, Distributors, Aggregator, and Team Leaders
- Manage the Cluster in sales and marketing according to the company target/strategies and KPIs.
- Ensure the availability of Scratch cards and Electronic vouchers are in the market.
- Establish a corporate business with different companies for both distribution and collection Accounts.
- Coordinate, train, and coach the Sales team on sales techniques and how to achieve Sales targets.
- Recruit new agents and maintain existing Airtel Money Agents.
- Manage the Standards of the Airtel Brand and Products.
- Prepare, review, and analyze marketing and sales reports such as Float Distribution Reports, Electronic Voucher Distribution Reports, Agent’s report
- Merchandising, activation, KYC
- Customer Relationship Management
- Train and update customers on new developments
- Hear consumer and customer complaints in the market
- Implement strategies to increase new customers and retain current customers
- Manage customer relationships and optimize third-party relationships
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts
- Developed business pipeline using cold and warm techniques
SALES EXECUTIVE - INSURANCE MEDICAL
STRATEGIES INSURANCE TANZANIA LTD
03.2009 - 02.2011
- Generate leads and identify potential clients through various channels, including cold-calling, networking, and referrals.
- Conduct thorough research to understand clients' needs and recommend suitable medical insurance solutions that align with their requirements.
- Build and maintain strong relationships with prospective and existing clients to foster long-term partnerships.
- Prepare and deliver compelling sales presentations to effectively communicate the benefits and features of our medical insurance products.
- Negotiate and close sales deals, ensuring the attainment of individual and team sales targets.
- Collaborate with the marketing team to develop targeted campaigns and strategies to attract new clients and promote product awareness.
- Stay updated on industry trends, competitor offerings, and market developments to identify opportunities for business growth.
- Provide exceptional customer service by promptly addressing client inquiries, resolving concerns, and ensuring high levels of client satisfaction.
- Maintain accurate and up-to-date sales records and reports using our CRM system.
- Participate in regular sales meetings and training sessions to enhance product knowledge and sales techniques.
Education
Advance Diploma - Marketing
COLLAGE OF BUSINESS EDUCATION
Dar Es Salaam Tanzania 12.2012
Diploma - Marketing
COLLAGE OF BUSINESS EDUCATION
Dar Es Salaam 06.2009
Secondary Education - Secondary Education
MAKONGO JWTZ HIGH SCHOOL
Dar Es Salaam 11.2003
Skills
- Negotiation
- Team Leadership
- Communication Skills
- Relationship Management
- Microsoft Word
- Sales
- Event Management
Certification
African Management Initiative course- Managing People
Meeting Incentive Conference and Exhibition Masterclass
How to Organize Event and Conferences
Languages
Swahili
Native language
English
Advanced
C1
Timeline
OPERATIONS MANAGER
BLACK WILLOW SAFARIS
02.2021 - Current
EVENT & OPERATION MANAGER
BINEX CONSULTANCY
06.2017 - 01.2020
REGIONAL SALES MANAGER
SMILE COMMUNICATION TANZANIA LTD
01.2016 - 03.2017
DIRECT BUSINESS ACCOUNT MANAGER
SMILE COMMUNICATION TANZANIA LTD
04.2014 - 01.2016
BUSINESS DEVELOPMENT COORDINATOR
AIRTEL TANZANIA LTD
05.2012 - 03.2014
SALES EXECUTIVE - INSURANCE MEDICAL
STRATEGIES INSURANCE TANZANIA LTD
03.2009 - 02.2011
Advance Diploma - Marketing
COLLAGE OF BUSINESS EDUCATION
Diploma - Marketing
COLLAGE OF BUSINESS EDUCATION
Secondary Education - Secondary Education
MAKONGO JWTZ HIGH SCHOOL
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