Summary
Overview
Work History
Education
Skills
LANGUAGE
References
Training
Timeline
Generic

Beveline Sebastian Mbele

Songea

Summary

Dedicated and resourceful humanitarian worker with over 10 years of experience in refugee contexts, currently serving as the Operation Assistant Team Leader holding bachelor’s degree in information technology. I aim to leverage my expertise in Transit Centre setups and management, alongside my role as the focal point for the Fraud Prevention and Ethical Committee (FPEC) at IOM UN Migration in Dar Es Salaam, are to drive impactful solutions within our organization. With a proven track record in conducting comprehensive risk assessments in the context of IOM, fostering stakeholder engagement, and enhancing operational efficiencies, my objective is to contribute to a dynamic organization focused on improving the lives of vulnerable populations in Transit Centre. Committed to diversity, transparency, and integrity, I excel in strategic management and collaborative problem-solving. As I finalize my Master of Arts in Monitoring and Evaluation, I seek to further deepen my impact in organization efforts, driving sustainable growth initiatives and ensuring that the voices of beneficiaries are at the forefront of program implementation.

Overview

11
11
years of professional experience

Work History

Operations Assistant-Team Leader Field Support

International Organisation for Migration Dar es Salaam
07.2021 - Current
  • Led the initiative to propose a new Transit Centre, conducting thorough needs assessments and gathering input from key stakeholders to ensure the design met the IOM requirements of both beneficiaries and operational staff.
  • Provided critical oversight during the establishment of the Transit Centre, coordinating with Operations Manager and Procurement and logistic to ensure that improvements were implemented effectively and in a timely manner.
  • Identified and supervised enhancements to key areas of the Centre, including the kitchen, dining areas, waiting shelters, and walkways, creating a more functional and comfortable environment for beneficiaries.
  • Spearheaded modifications to office spaces to improve staff workflow and accessibility, resulting in increased operational efficiency and better service delivery to beneficiaries.
  • Designed and implemented clear and informative signage throughout the Transit Centre, ensuring that beneficiaries had access to essential information regarding services, facilities, fraud prevention and regulations, thereby enhancing their overall experience.
  • Conducted regular training and briefing sessions for service providers on IOM’s code of conduct, emphasizing the importance of ethical practices and respectful interactions, resulting in improved compliance and service quality.
  • Fostered strong relationships with various stakeholders, including beneficiaries, service providers, and IOM leadership, to promote collaboration and ensure that the Centre effectively met the needs of all users.
  • Monitor and guide teams of Operations Assistants in completing field support activities at transit Centre.
  • In coordination with other seniors leading Field Support Teams as they perform airport services, such as providing custodial care of travel documentation, verifying identities and documentation, including exit permissions, visas, tickets, and other items in the travel bag.
  • Lead Field Support Teams as they assist individuals at transit centers or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items and room allocation.
  • Lead field support team during beneficiaries stay with instructions, briefings, activities, and resolution of issues at transit Centre.
  • Perform and support beneficiaries during departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation.
  • Leading Field support Team in entering and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security, and comfort.
  • Lead a team in the coordination of timely and adequate services for meals, transport, and accommodation for individual staying at transit Centre, airports and other locations.
  • Work closely with the service provider to ensure services are appropriate delivered and to reduce the level of waste while keeping the quality of services at the highest standard.
  • Communicate promptly with third-party facility representatives and supervisors if issues arise and looking for solutions timely.
  • Lead the coordination of transportation from transit centers to the airport and third-party facilities
  • Prepare monthly schedule for the field support staff according to the plan of activities.
  • Preparing weekly and monthly report for Operations field support departments.
  • Working closely with compliance colleague in SOP preparations for transit Centre and handling fraud complains.
  • Representative and focal point for Fraud prevention and ethical committee (FPEC) whereby I participate in meetings and conducting annual risk Assessments.
  • Working with other colleagues on preparation of Fraud prevention strategies fiscal year budget and share with project manager.

Short Term Assignment

IOM Rwanda
09.2024 - 10.2024
  • Assessed and coordinate the new Transit Center needs on top of what has already been identified.
  • Initiated good steps to make the identified new Transit Center in Rwanda operational at international standard
  • Coordinate the additional needs with the Operations Manager and Procurement and logistic to ensure that improvements are implemented timely.
  • Ensure all paperwork related to the new Transit center is initiated, approved and timely delivery of the orders.
  • Based on what has been already put in place in the new Transit Center, and in compliance with IOM Transit Center guidelines, ensure the standards is fulfilled
  • Provided critical oversight during the establishment of the new Transit Center, coordinating with effectiveness and in a timely manner.
  • Enhance key areas of the Centre, including kitchen, dining, children playground set ups
  • Oversee all needed modifications in the new Transit Center, including RMM and MHD (PDMS) office spaces set ups to improve staff accessibility, resulting in increased operational efficiency and better service delivery to beneficiaries.
  • In coordination with the compliance office, support in implementing clear and informative signage throughout the new Transit Center ensuring that posters and signages are displayed accordingly for beneficiaries to access essential information regarding services, facilities, fraud prevention and regulations.
  • In liaison with the Movement Operations Officer, a weekly report of how things are moving should be provided to the Operations Manager

Field Monitor

United Nations High Commissioner for Refugees, (UNHCR) Kasulu
01.2015 - 06.2021
  • Assist in monitoring the implementation of UNHCR program.
  • Assist in administrative task like write report.
  • Attending in camp meetings with Implementing partners and refugees’ leaders.
  • Collect data and other information relevant to UNHCR.
  • Identify potential problems in the distribution centers and solving problems at the distribution centers.
  • Assist in inter-camp and intra -camp relocation activities.
  • Monitoring of Non-food Items distributions e.g., Soap, Blanket, Kitchen set, sleeping mat to refugees.
  • Assist in assessment of shelter needs for refugees with implementing partners.
  • Participate in financial verification of implementing partners with program unit.
  • Participate in participatory assessment with partners to identify gaps and achievements of UNHCR activities.
  • Working closely with supply and program unit on conducting physical counting of all items in the warehouse
  • Work with program unit to make sure non-food items of refugees are requested, released, and transported to the camp effectively.
  • Participate in post distribution monitoring training and post distribution monitoring exercise.
  • Attend in monitoring tool training (KOBO toolbox, ODK)
  • Assist in pre departure formalities for voluntary repatriation, which include posting list of POC who plan to depart, make sure the arrive at departure center and follow all procedures.
  • Escorting the convoy of POC’s returning to Burundi from Nyarugusu Camp to Burundi boarder (Mugina)
  • United Nations High Commissioner for Refugees, (UNHCR) Kasulu Duties and Responsibilities under PROTECTION SGBV.
  • Conducting protection individual case management relating to SGBV.
  • Provide counselling and advice to the SGBV survivors.
  • Receive referrals from implementing partners and other department with sexual and gender-based violence SGBV cases and work on the referrals.
  • Working closely with police to follow up on SGBV cases.
  • Conduct regular home visit to SGBV survivors.
  • Working closely with red cross to make follow up on the GBV cases that attended at the hospital.
  • Provide report and note for the file for SGBV cases.
  • Assist in preparing and conducting trainings on human right and awareness campaign.
  • Attend SGBV working group meeting.
  • Prepare weekly report and monthly reports.

Loan Officer

Access Bank Tanzania, Mwanza
05.2014 - 08.2014
  • Meet with applicants to obtain information about loan applications and to answer the enquiry about loan process.
  • Explain to customers the different types of loans and credit that are available as well as terms of those services.
  • Analyze applicant financial status, credit, and proper evaluation to determine feasibility of granting loan.
  • Review loan agreements to ensure that are complete and accurate according to policy.
  • Review and updates credit and loan files.
  • Work with clients to identify their financial goals and to find ways to reach those goals.
  • Disbursement of the loans and make follow up to the customer.

Education

Master of Arts - Monitoring and Evaluation

Open University Tanzania
07.2025

Bachelor’s degree - Information Technology

Institute of Accountancy Arusha
01.2013

Skills

  • Programming languages: PHP, JavaScript, HTML, XHTML, CSS, SQL, C
  • Database Management System: MYSQL, MS Access
  • Microsoft office package: Microsoft Word, Microsoft excel, Microsoft Access, Microsoft PowerPoint
  • Operation system: Ms Windows (xp, vista, window 7) Linux (ubuntu, mint)
  • Statistical Packages: SPSS and STATA

LANGUAGE

Languages: Swahili (native)
English (Fluent)
French (Basic A2 Level

References

Angela, Mng’ong’o, Field Associate, MNGONGO@unhcr.org, +255756389775, United Nations High Commissioner for Refugees, Kasulu, Tanzania, P.O Box 332

Training

  • Risk Assessment in the context of IOM.
  • Monitoring and Evaluation.
  • Accountability to Affected population.
  • Offering Quality Assistance.
  • Best Practices in prevention of fraud and Misconduct
  • Risk management.
  • Communication skills both verbal and written.
  • Presentation skills.
  • Time management skills.
  • Active listening.
  • Problem solving.
  • Management of Financial Resources.

Timeline

Short Term Assignment

IOM Rwanda
09.2024 - 10.2024

Operations Assistant-Team Leader Field Support

International Organisation for Migration Dar es Salaam
07.2021 - Current

Field Monitor

United Nations High Commissioner for Refugees, (UNHCR) Kasulu
01.2015 - 06.2021

Loan Officer

Access Bank Tanzania, Mwanza
05.2014 - 08.2014

Bachelor’s degree - Information Technology

Institute of Accountancy Arusha

Master of Arts - Monitoring and Evaluation

Open University Tanzania

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Beveline Sebastian Mbele