Betty Kwoko Mgimba
Dar es Salaam
Overview
23
23
years of professional experience
Work History
Head of Customer Service & Experience
Equity Bank Tanzania Limited
Dar es Salaam
11.2021 - 02.2023
- Overseeing the overall Bank's country strategy formulation and implementation on customer experience and products
- The custodian of the Bank's Corporate philosophies (SocioEconomic transformation)
- Researching and ensuring business reforms towards creating an enabling business environment to customers through informed recommendations on products to be offered
- Doing research quarterly per annum of financial products impact and customer experience progress, as pertains financial inclusion as a focus of the Bank
- Ensuring constant relevance to the market in customer choices and services
- Member of OERM Committee, Risk & Compliance Committee, and ALCO
- Reporting to the board quarterly on strategy implementation
Head of Institutional Banking & Customer Experience
Equity Bank Tanzania Limited
Dar es Salaam
01.2021 - 10.2021
- Give leadership and support to Bank business teams in growing business in governmental and non-governmental institutions and relationship management
- Working closely with Treasury to understand both market micro and macro dynamics and environment of business
- Constant monitoring of government policies direction and financial indicators to align in business
- Monitoring of government expenditure priorities for business matching
- Leading in the implementation of Customer experience strategy for the bank countrywide
- Ensuring proper alignment between business output and customer centric approach
- Member of Credit Committee, Risk & Compliance Committee and ALCO
- Reporting to the board quarterly on business and customer engagement and delight progress
Head of Institutional Banking & Liabilities
Equity Bank Tanzania Limited
Dar es Salaam
08.2013 - 01.2021
- Custodian of the Bank's liabilities strategy
- Create market opportunities through research and review on financial inclusion and growth
- Create an ideal youth and women empowerment product(s) to ensure growth of women and women owned businesses in financial inclusion
- Work in collaboration with other institutions namely central Bank, Financial deepening organizations and financial institutions to drive SMEs, Women & Youth Financial Inclusion agenda
- Oversee and provide leadership in the implementation of reforms in business environment in enabling SMEs, women and youth to financially educated
- Contact Financial Education forums for religious leaders, Civil servants, Women and Youth throughout the country
- Organize internal and external trainings on products updates, financial education and inclusion
- Oversee the execution of digitization in businesses especially those withing the SMEs, Women and Youth categories
- Create a business synergy between the Bank and other institutions to ensure business continuity and collaboration
- Part of Credit Committee for loan appraisal
- Coordinate with the group office on cross cutting project launches
- Member of Credit Committee, Risk & Compliance Committee and ALCO
- Report to the Board quarterly on growth, progress and recommended strategies for liabilities
Ag. Head of Marketing & Communications
Equity Bank Tanzania Limited
Dar es Salaam
09.2018 - 01.2021
- The custodian of the Bank's Marketing and Communication strategy
- Manage the Bank's reputational risk aspect of Compliance & Risk Management
- Be the strategic lead for all media engagements among other communications
- Conduct researches and reviews to determine positioning of the Bank in the market
- Manage and supervise the Bank teams in communications in line with the brand guidelines and policies in delivery of duties
- Work directly with the Managing Director's office in managing information flow in and out of the bank
- Corporate and co-work with diverse business partners to ensure adherence of corporate philosophies of The Bank
- Work with other departments during any launches and forums to ensure brand visibility
Asst. Vice President & Head of Institutional Banking
Bank M Tanzania Limited
Dar es Salaam
08.2010 - 07.2013
- Match businesses that require financing with investors
- Formulate business strategies and plans to grow government and institutions business
- Research, formulation and implementation of ideal and relevant markets products to ensure business growth and relevance
- Identify and recruit ideal markets for business growth
- Build and sustain professional relationships between the Bank and institutions
- Generate reports and information including statistics that empower senior management and board to make informed decisions
- Member of Credit Committee, Enterprise & Operations Committee and ALCO
- Report to the board quarterly of business growth and strategy implementation
Head of Sales
Bank M Tanzania Limited
Dar es Salaam
04.2010 - 07.2010
- Lead in developing and implementation of new business strategies
- Build and sustain SMEs and Corporate customers business growth in the Bank
- Enforcement and sustenance of transactional banking products usage
- Take lead in development, communication and maintenance of key sales metrics, including aggressive relationship management
- Oversee strategic build-up of business pipelines to ensure consistent business growth
Corporate Relationship Manager
KCB Tanzania Limited
Dar es Salaam
03.2008 - 03.2010
- Create a low interest expense portfolio of liabilities
- Liaise with regional customers to ensure seamless banking services
- Build a regional business growth strategy for the Bank to ensure business growth
- Grow Corporate and institutional liabilities and assets
- To create a conducive environment for banking for customers
- Oversee wallet share growth strategy of bank customers
- Be a part of products creations in alignment with customer needs
Executive Assistant, CEO's Office
Savings & Finance Commercial Bank
Dar es Salaam
10.2006 - 02.2008
- Manage the CEO's calendar and appointments
- Oversee meetings in the CEO's office to ensure capturing of discussions
- Coordination of Marketing activities of the Bank
- Organize board meetings and ensure relevant reports are availed on time
- Handle communications on behalf of the CEO as well as the Bank
- Oversee and coordinates relevant reports in the CEO's office and other offices
- Researching and organizing data on behalf of the CEO's office and senior management
- Compiling expense reports
Sales & Marketing Executive
Goodyear Tanzania Limited
Dar es Salaam
02.2005 - 09.2006
- Research the market and identify suitable products range and services to be ahead of competitors
- Marketing the brand to be a market leader with transporters
- Develop a customer monitoring and reporting system for weekly updates
- Research and identify customers' financial strength and capacity for credit facilities
- Building a clientele of contractual customers for the company in construction, transport and dealers
- Taking product surveys to ensure efficiency of product usage and utilization
Asst. Department Manager, Tyres & Accessories
Diamond Motors Limited
Dar es Salaam
08.2003 - 01.2005
- Oversee the departmental business section on behalf of the manager
- Managing monthly orders of tyres from Japan per market requirements
- Marketing the brand country wide in conjunction with Yokohama Japan
- Raising monthly reports on sales, movement, market and customer segmentation of the brand
- Managing stocks and orders to align with financial reports
Senior Sales & Marketing Supervisor
Diamond Motors Limited
Dar es Salaam
05.2002 - 07.2003
- Managing monthly orders of tyres from Japan per market requirements
- Marketing the brand country wide in conjunction with Yokohama Japan
- Raising monthly reports on sales, movement, market and customer segmentation of the brand
- Identifying suitable agents and distributors of the brand country wide
- Raising GRNs on local and international purchases in the department
- Supervising the sales team on meeting monthly targets as per cash flow requirement
- Liaise with Japan on business growth strategies and brand awareness campaigns
- Formulate sales campaigns and promotions for the department
Branch manager
Quickfit Tanzania Limited
Dar es Salaam
11.1999 - 04.2002
- Running the country dealership of Firestone East Africa
- Making budgets for the company
- Generating monthly reports for the company
- Coordinating stocks from the regional offices and country orders
- Overseeing the sales force and ensuring business growth
Timeline
Head of Customer Service & Experience
Equity Bank Tanzania Limited
11.2021 - 02.2023
Head of Institutional Banking & Customer Experience
Equity Bank Tanzania Limited
01.2021 - 10.2021
Ag. Head of Marketing & Communications
Equity Bank Tanzania Limited
09.2018 - 01.2021
Head of Institutional Banking & Liabilities
Equity Bank Tanzania Limited
08.2013 - 01.2021
Asst. Vice President & Head of Institutional Banking
Bank M Tanzania Limited
08.2010 - 07.2013
Head of Sales
Bank M Tanzania Limited
04.2010 - 07.2010
Corporate Relationship Manager
KCB Tanzania Limited
03.2008 - 03.2010
Executive Assistant, CEO's Office
Savings & Finance Commercial Bank
10.2006 - 02.2008
Sales & Marketing Executive
Goodyear Tanzania Limited
02.2005 - 09.2006
Asst. Department Manager, Tyres & Accessories
Diamond Motors Limited
08.2003 - 01.2005
Senior Sales & Marketing Supervisor
Diamond Motors Limited
05.2002 - 07.2003
Branch manager
Quickfit Tanzania Limited
11.1999 - 04.2002
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