Betty Caston
Arusha,01
Summary
Dynamic administrative and credit professional with a proven track record at Habitat for Humanity, enhancing office productivity and client satisfaction through effective management and financial analysis. Skilled in office management and credit assessments, adept at streamlining processes and fostering team collaboration. Achieved significant improvements in operational efficiency and customer service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Officer
ASUTA
07.2019 - 03.2024
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
- Maintained inventory of office supplies and placed orders.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained and supervised employees on office policies and procedures.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Contributed to successful projects by providing essential administrative support and resource management.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Created, prepared, and delivered reports to various departments.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
Credit Officer
Habitat for Humanity
03.2015 - 06.2019
- Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Enhanced credit decision-making by conducting comprehensive financial analysis and risk assessments.
- Optimized lending practices by maintaining up-to-date knowledge of industry trends and regulatory requirements.
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Streamlined loan approval processes with the development of standardized credit policies and procedures.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Facilitated timely decision-making on loan applications through clear communication with internal stakeholders and prompt resolution of any queries or discrepancies.
- Developed key relationships with clients, providing exceptional service and fostering long-term partnerships.
- Increased customer satisfaction scores by promptly addressing concerns and resolving issues related to credit products.
- Organized and finalized loan applications for underwriter review.
- Verified application and account details to accurately asses credit and financial risks of potential clients.
Administrative Officer
Habitat for Humanity
02.2014 - 02.2015
- Completed daily logs for management review.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Facilitate employee induction per company policies and organizational structure
- handling incoming and outgoing correspondences
- Created, prepared, and delivered reports to various departments.
- Oversaw office inventory activities by ordering and requisitions and stocking
Education
Bachelor of Arts - Politics And Management of Social Development
The Mwalimu Nyerere Memorial Academy
Dar Es Salaam, Tanzania10-2013
Skills
- Office management
- Scheduling and calendar management
- Records management
- Documentation and control
- Event coordination
- Credit and collections
- Computer skills
- Driving -Class C
Certification
- [Debt collection and Recovery] [Habitat for Humanity] [2016/09]
Book reading, sport and games
During my ample time I like to read motivational books, life skills books to enrich my knowledge and skills. otherwise participating in different games and sport is something revitalize my energy and connecting with different people while building my health.
Timeline
Administrative Officer
ASUTA
07.2019 - 03.2024
Credit Officer
Habitat for Humanity
03.2015 - 06.2019
Administrative Officer
Habitat for Humanity
02.2014 - 02.2015
Bachelor of Arts - Politics And Management of Social Development
The Mwalimu Nyerere Memorial Academy
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