Bethimilen Bildad
Dar Es Salaam
Summary
Creative and energetic individual, flexible, time conscious and hard working with goals oriented mindset and risk taker. I can work independently and effectively in a team, handling and resolving customer problems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Telesales Agent
Platinum Credit Limited
04.2023 - Current
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through active listening and effective communication.
- Boosted sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets with efficient telesales strategies.
- Enhanced team performance by collaborating closely with colleagues and sharing best practices to improve overall productivity.
- Expanded client base through targeted prospecting efforts, generating new leads for the company''s products or services.
- Retained existing customers by providing exceptional service, staying informed on product updates, and offering tailored solutions based on individual needs.
Volunteer
Lonenoss microfinance Arusha
02.2022 - 10.2022
- Enhanced community engagement by organizing and leading outreach events.
- Assisted in grant writing endeavors to secure funding for vital organizational needs and expansion plans.
- Implemented data-driven decision-making processes to optimize resource allocation in service delivery efforts.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
Customer Care Executive Volunteer
DSTV Tanzania, Arusha
07.2019 - 10.2019
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Navigated multiple software systems proficiently while assisting customers, maximizing efficiency in addressing their needs.
Education
NGANYENI PRIMARY SCHOOL
LYAKRIMU SECONDARY SCHOOL
KIMAHAMA EDUCATION AND TRAINING CENTRE
INSTITUTE OF ACCOUNTANCY ARUSHA
INSTITUTE OF ACCOUNTANCY ARUSHA
Economics And Finance
INSTITUTE OF ACCOUNTANCY ARUSHA
Arusha, Tanzania06.2021
Skills
- CRM Software proficiency
- Computer Skill (Ms word, excel & PowerPoint)
- Social and Economic Development
- Business Presentations and Influencing Techniques
- Customer Relationship Management Techniques
- Investment, Financing, and Accounting Techniques
- Creativity and Innovation Leadership Techniques
- Food and Agro Sector Projects
Personal Information
- Date of Birth: 12/06/98
- Nationality: Tanzanian
Awards
- Certificate of practical training (field) at Multichoice Arusha branch 2021 persuing customer care and customer service tasks
- Certificate of Participation (FOOD FOR THE FUTURE) 2020
- Certificate of Participation (collaboration with IAA WAPO) 2019
- Certificate of Attendance(The Power of Parent’ Voice Organization) 2019
- Certificate of Recognition (CAREER’S DAY) 2018
- Certificate of Recognition (Global Creativity & innovations program) 2016
Certification
I, Bethimilen G. Bildad, declare to the best of my knowledge and belief that this resume correctly describes me, my qualification and my experience. Therefore I would not stop to work with a great enthusiasm.
References
- Mr. BENSON MAGEHEMA, Operational Manager, Multichoice Tanzania (DSTV), +(255)754-710-846
- MWANAHAWA OMARI, Head customer care dept, NBC Bank, Tanga, +(255)715473074
- Mr. ANTHONY THOBIAS, Platinum Credit Limited (Pcl), +(255)715 000 635
Timeline
Telesales Agent
Platinum Credit Limited
04.2023 - Current
Volunteer
Lonenoss microfinance Arusha
02.2022 - 10.2022
Customer Care Executive Volunteer
DSTV Tanzania, Arusha
07.2019 - 10.2019
NGANYENI PRIMARY SCHOOL
LYAKRIMU SECONDARY SCHOOL
KIMAHAMA EDUCATION AND TRAINING CENTRE
INSTITUTE OF ACCOUNTANCY ARUSHA
INSTITUTE OF ACCOUNTANCY ARUSHA
Economics And Finance
INSTITUTE OF ACCOUNTANCY ARUSHA
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