Bertha Christian Bankwa
Dar es Salaam
Summary
Accomplished professional with extensive expertise in airport operations and management, specializing in aviation security and safety aligned with ICAO standards. Demonstrates strategic planning and infrastructure development skills, complemented by a strong background in emergency and contingency planning. Proven ability to coordinate stakeholders, including VIPs and government officials, while excelling in environmental management and team leadership. Adept at driving growth initiatives through IT strategy development, data analytics, and board-level communication. Career aspirations include advancing leadership acumen to further enhance organizational performance.
Overview
23
23
years of professional experience
20
20
years of post-secondary education
1
1
Certification
Work history
Ag. Director
Tanzania Airports Authority
09.2024 - 07.2025
- Leading JNIA operations ensuring compliance with ICAO SARPs
- Supervising all airside and landside operations
- Coordinating national and international VIP/state visits
- Spearheading infrastructure and airport development planning
- Implementing safety and security systems for operations continuity
- Chairing operational committees and inter-agency collaborations
- Optimised resource allocation to maximise productivity.
- Instituted cost control measures, mitigated financial risk.
- Championed change initiatives within the organisation for streamlined operations.
- Fostered a positive work environment, increased employee morale.
- Supervised staff training programmes with focus on skill enhancement.
- Conducted strategic planning sessions to drive corporate objectives.
- Introduced new marketing campaigns, boosted brand image.
- Initiated business development activities, expanded client base.
- Enforced compliance measures for adherence to industry standards.
- Coordinated large scale projects with successful outcomes.
- Enhanced productivity through innovative management techniques.
- Led team to streamline operations by implementing new strategies.
- Established solid partnerships for enhanced market presence.
- Identified and capitalised on growth opportunities in the market.
- Recruited and developed high-performing teams, with focus on talent retention.
- Implemented process improvements, streamlining operations for increased productivity.
- Built key stakeholder relationships to facilitate business growth.
- Established and monitored key performance indicators, gauging organisational success.
- Provided strategic insights for informed decision-making to board of directors.
- Initiated and oversaw innovative marketing campaigns, enhancing brand visibility.
Airport Manager
Tanzania Airports Authority
Dodoma
01.2018 - 09.2024
- Oversaw day-to-day operations and terminal services
- Ensured compliance with environmental and safety standards
- Led VIP facilitation and emergency service coordination
- Managed reporting, staff performance, and public facilities
- Developed efficient baggage handling procedures for smoother passenger experiences.
- Managed terminal maintenance tasks for a clean and appealing environment.
- Promptly resolved any arising issues or complaints from passengers or airlines.
- Collaborated with airlines to coordinate optimal flight schedules and routes.
- Oversaw procurement processes, acquiring necessary equipment and services efficiently.
- Coordinated airline schedules, resulting in minimal flight delays and cancellations.
- Streamlined security protocols with introduction of advanced screening technology.
- Handled budget planning to control operational costs effectively.
- Analysed passenger feedback to improve service delivery continuously.
Airport Manager
Tanzania Airports Authority
Musoma
11.2014 - 01.2018
- Directed airside and landside operations
- Designed and implemented emergency and contingency plans
- Represented the airport in regional stakeholder engagements
- Oversaw finance and asset management
- Forecasted long-term business objectives.
- Tracked expenses and business outgoings to remain within cashflow targets.
- Directed and supervised front-of-house operations, upholding company standards.
- Oversaw bookings with accurate calendar management.
- Developed efficient baggage handling procedures for smoother passenger experiences.
- Managed terminal maintenance tasks for a clean and appealing environment.
- Promptly resolved any arising issues or complaints from passengers or airlines.
- Collaborated with airlines to coordinate optimal flight schedules and routes.
- Oversaw procurement processes, acquiring necessary equipment and services efficiently.
- Coordinated airline schedules, resulting in minimal flight delays and cancellations.
- Streamlined security protocols with introduction of advanced screening technology.
- Handled budget planning to control operational costs effectively.
- Managed day-to-day airport operations, ensuring smooth functioning across all departments.
- Implemented sustainability practices within airport operations, contributing to environmental conservation efforts.
- Regularly updated knowledge on airline regulations whilst maintaining compliance at all levels.
- Liaised with regulatory bodies for adherence to aviation industry standards.
- Negotiated contracts with vendors, securing high-quality services at reduced prices.
Head, Terminal Management (Terminal 1)
Tanzania Airports Authority
11.2010 - 12.2010
- Managed VIP facilitation and terminal service contracts
- Coordinated terminal operations and government agency services
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Ag. Duty Manager
Tanzania Airports Authority
11.2010 - 12.2010
- Supervised shift operations and compiled daily operational reports
Acting Airport Manager
Tanzania Airports Authority
Ngara, Kagera
01.2005 - 11.2010
- Managed airport operations, safety awareness, and strategic planning
- Implemented regulatory directives and facilitated airport development
Assistant Airport Security Officer
Tanzania Airports Authority
Ngara
08.2003 - 01.2005
- Conducted security screening and patrols
- Maintained records and reported security status
Youth Center Manager
DANIDA / Youth Friendly Health Centre
Ngara
03.2003 - 08.2003
- Organized youth seminars on HIV/AIDS
- Managed center activities and reported to government stakeholders
Office Helper / Radio Operator (Casual)
World Food Programme
08.2002 - 02.2003
- Handled communications, visitor reception, and logistics
Postal Clerk
Tanzania Postal Corporation
Ngara
09.2002 - 01.2003
- Managed customer service, parcel processing, and postal banking
Education
Master’s Degree - International Business Management
College of Business Education
01.2020 - 07.2025
Bachelor of Arts (BA) - Political Science & Public Administration
Open University of Tanzania
Dar Es Salaa, 01.2008 - 01.2011
Advanced Certificate of Secondary Education (ACSE) - Sciences
Nganza Secondary School
01.2000 - 01.2002
Certificate of Secondary Education (CSE) - undefined
KOWAK Girls Secondary School
01.1996 - 01.1999
Primary Education Certificate -
Ngara Mjini Primary School
01.1989 - 01.1995
Skills
- Airport Operations & Management
- Aviation Security & Safety (ICAO Standards)
- Strategic Planning & Infrastructure Development
- Emergency & Contingency Planning
- Stakeholder Coordination
- VIP & Government Liaison
- Environmental Management
- Team Leadership & Performance Management
- Leadership acumen
- Growth initiatives
- IT strategy development
- Delegation mastery
- Data analytics and interpretation
- Board level communication
Certification
- ICAO Advanced Aerodrome Operations, 2011
- Supervisory Skills Development, National Institute of Productivity, 2011
- Airport Operations, Civil Aviation Training Centre, 2014
- Basic Airport & Aviation Security, STP123, CATC, 2003
- Security Screener Certification, 2008
- Airport Awareness & Customer Service, 2005-2008
Custom
- Mr. Hamis Amir, Director of Regional Airports – TAA, +255 738 261 020
- Mr. Paul Rwegasha, Ag. Director – JNIA, +255 754 267 998
- Mr. Laurent Mwigune, Former Director of HR – TAA, +255 754 622 383
Timeline
Ag. Director
Tanzania Airports Authority
09.2024 - 07.2025
Master’s Degree - International Business Management
College of Business Education
01.2020 - 07.2025
Airport Manager
Tanzania Airports Authority
01.2018 - 09.2024
Airport Manager
Tanzania Airports Authority
11.2014 - 01.2018
Head, Terminal Management (Terminal 1)
Tanzania Airports Authority
11.2010 - 12.2010
Ag. Duty Manager
Tanzania Airports Authority
11.2010 - 12.2010
Bachelor of Arts (BA) - Political Science & Public Administration
Open University of Tanzania
01.2008 - 01.2011
Acting Airport Manager
Tanzania Airports Authority
01.2005 - 11.2010
Assistant Airport Security Officer
Tanzania Airports Authority
08.2003 - 01.2005
Youth Center Manager
DANIDA / Youth Friendly Health Centre
03.2003 - 08.2003
Postal Clerk
Tanzania Postal Corporation
09.2002 - 01.2003
Office Helper / Radio Operator (Casual)
World Food Programme
08.2002 - 02.2003
Advanced Certificate of Secondary Education (ACSE) - Sciences
Nganza Secondary School
01.2000 - 01.2002
Certificate of Secondary Education (CSE) - undefined
KOWAK Girls Secondary School
01.1996 - 01.1999
Primary Education Certificate -
Ngara Mjini Primary School
01.1989 - 01.1995
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