Bernard Pelser
327 Silver Springs Way NW, Airdrie, Alberta,
Summary
Enthusiastic, disciplined and hardworking individual who recently graduated, seeking an entry level opportunity in the field of customer care, helpdesk assistance or as a network support technician. Willing to pursue other employment opportunities that will contribute to professional development, new learning experiences and dynamic teamwork exposure.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hotel Housekeeper
Property Doctor Janitorial & Maintenance
Hamilton, Ontario
05.2024 - 08.2024
- Waxed and polished wood furnishings to restore faded appearance.
- Swept, scrubbed and polished floors with mops and brooms.
- Sorted and counted linens and organized in storage areas.
- Inspected rooms post-cleaning to identify any missed areas or needed repairs, maintaining high-quality standards.
- Ensured that all lost and found items were handled properly per policy.
- Adhered to hotel policies and confidentiality agreements, respecting guest privacy at all times.
- Replenished drinking glasses, linens and bathroom items to keep rooms properly stocked.
- Responded promptly to guests' requests for extra supplies or other items.
- Emptied wastebaskets and cleaned ashtrays to transport trash and waste to disposal areas.
- Changed bed linens, made beds with fresh linens after guests checked out.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Managed time efficiently to meet cleaning deadlines during high occupancy periods.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Replenished amenities in all guest rooms according to established standards.
- Swept and damp-mopped private stairways and hallways.
- Followed hotel's lost and found procedure, ensuring items left by guests were cataloged and stored properly.
- Delivered requested items to guest rooms in a timely manner.
- Inspected bathrooms for cleanliness and replenishment of supplies.
- Operated vacuum cleaners and shampooers to clean rugs, upholstered furniture and draperies.
- Vacuumed carpets, dusted furniture, washed windows and walls.
IT Support & Security Analyst - Co-op
McMaster University Library
Hamilton, Ontario
01.2023 - 08.2023
- Responded to client requests for technical support by phone, email and inter-office chat service (ticketing).
- Responded to helpdesk tickets regarding network connectivity issues in a timely manner.
- Setting up of computer systems for all incoming staff.
- Conducted testing of software and systems to ensure quality and reliability.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed - organizing the equipment room.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained positive working relationship with fellow staff and management.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Recognized by management for providing exceptional customer service.
Education
Two Year Diploma - Computer Systems Technician - Network Systems
Mohawk College
Hamilton, Ontario12-2024
Skills
- Strong work ethics
- Very responsible
- Flexibility and adaptability
- People orientated
- Organized
- Trustworthy
- Dependable
- Self-motivated
- Problem solving
- Eager to learn
Languages
Afrikaans
First Language
English
Proficient (C2)
C2
Accomplishments
- Participated in several regional swim galas during my secondary school years. Nominated as swim captain for my school's swim team at The International Schools of Southern and Eastern Africa (ISSEA) swim events.
- Co-op student ambassador for Mohawk College in 2023.
Affiliations
- Volunteer work at Every Living Thing Animal Shelter in Dar Es Salaam Tanzania, 2019 - 2021.
- Private club and school team swimmer.
- Sound and lighting support at school events.
- Sound setup and support at the Peoples Church in Hamilton.
- Hiking
- Off Road Cycling
- Reading - News and Technology
- Photography
Certification
- Certified in Standard First Aid & CPR/AED Level C
Certificate number: 104189132
Expiry date: 2026-06-13
Issue date: 2023-06-14
Issued in: Ontario
- Microsoft Certified - AZ-900 Azure Fundamentals
November 1, 2023
- Udemy - Bash Scripting and Shell Programming (Linux Command Line)
July 19, 2022
- CELPIP GENERAL - English Proficiency (Paragon Testing Enterprises)
Registration number: 301328385
Completed Successfully on December 27, 2024
References
References available upon request.
Timeline
Hotel Housekeeper
Property Doctor Janitorial & Maintenance
05.2024 - 08.2024
IT Support & Security Analyst - Co-op
McMaster University Library
01.2023 - 08.2023
- Certified in Standard First Aid & CPR/AED Level C
Certificate number: 104189132
Expiry date: 2026-06-13
Issue date: 2023-06-14
Issued in: Ontario
- Microsoft Certified - AZ-900 Azure Fundamentals
November 1, 2023
- Udemy - Bash Scripting and Shell Programming (Linux Command Line)
July 19, 2022
- CELPIP GENERAL - English Proficiency (Paragon Testing Enterprises)
Registration number: 301328385
Completed Successfully on December 27, 2024
Two Year Diploma - Computer Systems Technician - Network Systems
Mohawk College
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