Bernard Chrisant Tibaijuka
DSM
Summary
Accomplished Project Team Leader and Relationship Manager with a proven track record at National Bank of Commerce, adept in product management and building high-performance teams. Leveraged strong selling and negotiation skills to exceed sales targets by 20%, demonstrating exceptional financial analysis and people management capabilities. Renowned for driving business growth and fostering long-term client relationships.
Overview
14
14
years of professional experience
Work History
Project Team Leader for the southern Regions
TPDF
01.2020 - Current
Regional/ cluster Relationship Manager
National Bank of Commerce
01.2018 - Current
- Achieve contracted targets by being accountable for the end-to-end process (Acquisition and relationship management of Group Schemes- Government and private sectors)
- Explain targets and take accountability for the monitoring and achievement of performance objectives in the department in terms of employee satisfaction, customer experience, and cost performance, return on investments, risk, and compliance and governance requirements, create quarterly and monthly plans to ensure delivery for the year
- Work with branches to create a pipeline of potential companies for Sales constantly bringing in new names in the pipeline and signing up ready deals
- Act as the point of escalation and resolution for issues from the sales teams in relation to their portfolio companies
- To achieve portfolio growth by acquiring new companies in the target list
- To ensure that vetting of the acquired company has been undertaken through Credit Risk to ensure only quality names are signed up
- With team to undertake appropriate promotional and public relations activity, in the companies within portfolio and managing marketing communication in portfolio
- To own the assigned sales team and drive delivery of targets through Sales
- Communication with the Sales Team teams and branches on the product offering and requirements for companies in their portfolio
- Manage Product/Proposition briefs to the assigned branches and Sales Team through Sales proposition and product range penetration in acquired companies
- Ensure annual credit review of companies in portfolio of companies is timely carried out
- To ensure excellent business relationships and high customer satisfaction levels are in place with all allocated relationships in on-going basis
- Provide sales performance updates for management information use by providing weekly feedback on new Business opportunities and challenges
- To prepare application status and follow weekly Lead Report and their Sales Conversion Milestones
Affluent Relationship Manager
National Bank of Commerce
01.2014 - 01.2018
- Manage the banking relationships for portfolios of high-net-worth customers which may include senior local political figures, MDs & Directors of large corporate companies and well known business people
- To conduct a detailed need analysis for all existing and potential customers to determine which product will suit their needs
- To achieve agreed sales target for customers (upgrades and new to bank), new accounts, assets and liabilities and any other products as may be assigned
- Based on proactive sales or leads referred from other sources, ensure contacts to potential new customers are done and offer them packaged financial solutions based on a detailed assessment of their needs
- To increase product penetration for existing customer base by reviewing their portfolio to determine potential cross sells and pro-actively recommend new products to customers (i.e
- Insurance, FX etc.)
- To conduct financial planning for customers in order to play a pro-active role in increasing their wealth
- Identify and resolve underutilization by contacting customers to determine the reasons and escalating service issues
- To conduct regular customer visits and motivate focused social events and individual entertainment to build long-term relationships
- To take accountability for the relationship with the Client, across all hierarchical levels, which incorporates integrating and coordinating all contacts between the Bank and the Client
- To manage own calling programs including identifying names to call in particular month and setting up meeting
- Obtain a thorough understanding of the business unit’s strategy and explain it to team members in such a way that they understand the contribution they must make
- Tracking daily, weekly, monthly sales by compiling and follow through network report on sales and callback (leads) programs, this is done on routine basis to track personal sales progress against the targets agreed to our teams
Personal Banker/Sales Consultant
National Bank of Commerce
03.2011 - 01.2014
Education
Post Graduate Diploma - Financial Management
The Institute of Financial Management (IFM)
01.2012
Advance Diploma - Accounts
College of Business Education (CBE)
01.2009
Diploma - Account
College of Business Education (CBE)
01.2005
Certificate of Secondary Education -
01.2001
Skills
- Product management capabilities
- People Management skills
- Sales Management skills
- Coaching and training
- Service Excellence
- Strong selling skills
- Presentation skills
- Negotiation skills
- Influencing skills
- Networking skills
- Ability to understand and interpret industry data
- Ability to understand economic trends
- Good understanding of credit risk analysis
- Risk management processes
- Strong team leadership
- Building high performance teams
- Team-working
- Financial analysis skills
- Personal organization
- Initiative
- Business Awareness
- Business Management
- Quality
- High standards
- Controls
Telephone
- 0719-494112
- 0767-211636
Profession
Banker
Personal Information
- Date of Birth: 10/05/83
- Gender: Male
- Nationality: Tanzanian
- Marital Status: Married
References
- Pamela Kiete, Director Human Resources and Administration, Bank of Africa (BOA), P.O. Box 3054, 0767 210 953, pamela.kiete@boatanzania.com
- Ashura M. Waziri, Head of Affluent Banking, National Bank of Commerce, P.O. Box 9064, 0754 210 433, ashura.waziri@nbctz.com
- Mr. Abdul Mbuyu, Head of Retail Credit, National Bank of Commerce, P.O. Box 9064, 0767 515 333, Abdul.Mbuyu@nbctz.com
Education Certificates
- 2010 - 2012, Post Graduate Diploma in Financial Management, The Institute of Financial Management (IFM)
- 2007 - 2009, Advance Diploma in Accounts, College of Business Education (CBE)
- 2003 - 2005, Diploma in Account, College of Business Education (CBE)
- 1998 - 2001, Certificate of Secondary Education
Certificates Awarded
- 2024, Certified financial Educator (BOT certificate)
- 2021, Long Service 10yrs award (NBC)
- 2021, Corporate Protocol, Etiquettes and client handling certificate
- 2019, Protocol and Business Etiquette
- 2018, Retails Credit Management Training (NBC)
- 2017, World Class Customer Services Training
- 2017, BOT & TMRC Mortgage finance Training (BOT certificate)
- 2016, Advanced Relationship Management Level 1, 2 & 3 (NBC)
- 2016, Mortgage finance for commercial banks (BOT certificate)
- 2015, Best Primer Relationship Manager - Certificate of Achievement (NBC)
- 2013, NBC MD’S employee of the year overall winner for outstanding performance, Achievement
- 2013, The Kilimanjaro heshima award gold category, performance, Achievement (NBC)
- 2011, Sales Excellence Training at NBC
Languages
English
Upper Intermediate
B2
Timeline
Project Team Leader for the southern Regions
TPDF
01.2020 - Current
Regional/ cluster Relationship Manager
National Bank of Commerce
01.2018 - Current
Affluent Relationship Manager
National Bank of Commerce
01.2014 - 01.2018
Personal Banker/Sales Consultant
National Bank of Commerce
03.2011 - 01.2014
Post Graduate Diploma - Financial Management
The Institute of Financial Management (IFM)
Advance Diploma - Accounts
College of Business Education (CBE)
Diploma - Account
College of Business Education (CBE)
Certificate of Secondary Education -
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