BENO BALTAZARI

• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
• Used internal software to process reservations, check-ins and check-outs.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Monitored hotel's budget and financial records.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

• Collected room deposits, fees, and payments.
• Answered customer telephone calls promptly and appropriately handled needs.
• Used internal software to process reservations, check-ins and check-outs.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

I am proud to hold a Division 2 certificate in Form 4, reflecting my dedication and commitment to academic excellence. Throughout my educational journey from Form 1 to Form 4, spanning the years 2013 to 2017, I consistently displayed exceptional performance and secured the honor of receiving the Best Academic Achievement award. These accomplishments underscore my drive for success and my ability to excel in both individual and collaborative environments.