BENEDICT LYAUPE
MOROGORO
Summary
Dynamic banking professional with extensive experience at Bank of Africa (T) Ltd, excelling in transaction processing and compliance management. Proven track record in enhancing customer satisfaction through effective communication and relationship building. Skilled in cross-selling financial products, leveraging technology, and maintaining strict confidentiality while achieving sales targets.
Overview
7
7
years of professional experience
Work History
BANK OFFICER TELLER
BANK OF AFRICA (T) LTD
01.2019 - Current
- Transaction Processing: Handling and processing deposit and withdrawal forms in the banking core system, as well as check cashing, money orders, and foreign currency exchange.
- Cash Handling & Security: Maintaining the security of the cash drawer, balancing it daily, and following procedures for identifying counterfeit currency.
- Cross-selling: Identifying customer needs and referring them to bank products and services, such as loans, credit cards, or digital banking tools.
- Compliance and Risk Management: Adhering to Bank of Africa policies and procedures, filing Suspicious Activity Reports (SARs).
- Able to build solid and long-term relationships with clients by listening actively, maintaining empathy, establishing trust, and offering excellent customer service.
- Basic math skills with the ability to perform quick and accurate mental math for arithmetic operations.
- Technology proficiency with the ability to use banking software, calculators, computers, and other office equipment.
- Processed customer transactions efficiently and accurately.
- Provided excellent customer service to enhance client satisfaction.
- Assisted clients with account inquiries and banking services.
- Managed daily cash flow and balanced cash drawers regularly.
- Educated customers on various banking products and services available.
- Monitored compliance with bank policies and regulatory requirements.
- Trained new staff on operational procedures and customer interaction techniques.
- Responded to customer inquiries and resolved account issues.
- Assessed customers' financial needs and recommended appropriate solutions.
- Processed deposits, withdrawals, transfers, payments, checks.
Education
Bacherol Degree - Economics of Development
Mwalimu Nyerere Memorial Academy
Dar es salaam01.2019
Odinary Diploma - Community Development
Kap's Community Development Institute
Iringa01.2016
Certificate of Ordinary Education -
Kinyerezi Secondary School
Dar Es Salaam01.2012
Skills
- Transaction processing
- Cash handling
- Compliance management
- Risk assessment
- Financial education
- Customer relationship management
- Cross-selling techniques
- Banking software proficiency
- Regulatory compliance
- Team collaboration
- Effective communication
- Customer service
- Time management
- Technology utilization
- Anti-money laundering expertise
- Banking operations experience
- Transaction processing mastery
Other Technical Skills
- Greater computer literacy in MS Word, MS Excel, PowerPoint, Outlook and Internet.
- Ability on usage of various Banking software such as IGOR, DMS and Sybrin.
Applicant
Benedict Lyaupe, Blyaupe3@gmail.com, 0761372782, Male, 05/28/95, P.O. Box 604, Morogoro, Morogoro, Tanzanian, Married, Christian, I am physically and mentally fit, hardworking and committed person with a motive for attaining responsibilities and objectives. I am flexible and have ability to switch to different job especially once trained. I believe in sharing with others to make excellent in the performance and communication skills that makes meeting challenges and able to work independently under any environment with interpersonal skills, patient, confident, attentive and care customers. My exceptional interpersonal skills have enabled me to integrate with my colleagues, workers, customers and develop friendship and gain business potentials.
Attributes
- Able to build solid and long term relationship with client by listening actively maintain empathy establish trust and offering excellent customer service.
- Identify potential clients building rapport and offering relevant financial product and services that meet their needs.
- Understanding complex financial information and provide creative solutions to help clients achieve their financial goals.
- A strategic mindset that identifies growth opportunities, negotiates terms, and achieves sales targets while understanding industry trends.
- Basic Math Skills with the Ability to perform quick and accurate mental math for arithmetic operations.
- Technology Proficiency with the ability to use banking software, calculators, computers, and other office equipment.
- Confidentiality: Strict adherence to keeping customer financial information private.
- Ability to work with minimum supervision.
- Strong ability to verify identification, signatures, and sufficient funds, as well as detect counterfeit money.
Languages
English
Upper Intermediate (B2)
B2
Timeline
BANK OFFICER TELLER
BANK OF AFRICA (T) LTD
01.2019 - Current
Bacherol Degree - Economics of Development
Mwalimu Nyerere Memorial Academy
Odinary Diploma - Community Development
Kap's Community Development Institute
Certificate of Ordinary Education -
Kinyerezi Secondary School