Ben Fainzilber
Zanzibar
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
General Manager
Solar-Doors-Locks & Fire Zanzibar LTD
06.2021 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Analyzed market trends and competitor activities to create competitive advantages.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
General Manager
Splendid Cleaners (cooperate events and cleaning company)
05.2020 - 05.2021
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and initiated projects, managed costs, and monitored performance.
General Manager
Jambo Aviation - (Private plane charters)
07.2019 - 05.2020
- Implemented operational strategies and effectively built customer and employee loyalty.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
Restaurant Manager
George's Tavern
06.2015 - 01.2016
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
Certificate - Fundamentals in Marketing
CTU
Cape Town, South Africa02.2019
Diploma - Tourism And Travel Management - Lvl 1-3
BN Academy
Cape Town, South Africa 12.2018
Certificate of Higher Education - English | Travel & Tourism
Arusha Meru International School
Arusha, Tanzania05.2015
High School Diploma -
St. Constantine's International School
Arusha, Tanzania06.2014
Skills
- Leadership
- Strategic Planning
- Client Account Management
- Staff Motivation
- Staff Development
- Operations Management
- Staff Management
- Client Relations
- Negotiation
- Project Management
- Problem Resolution
- Time Management
Additional Information
D.O.B: 03/07/97
Tanzanian Citizen
Languages
English, Swahili
Native language
Hebrew
Proficient
C2
Afrikaans
Elementary
A2
Timeline
General Manager
Solar-Doors-Locks & Fire Zanzibar LTD
06.2021 - Current
General Manager
Splendid Cleaners (cooperate events and cleaning company)
05.2020 - 05.2021
General Manager
Jambo Aviation - (Private plane charters)
07.2019 - 05.2020
Restaurant Manager
George's Tavern
06.2015 - 01.2016
Certificate - Fundamentals in Marketing
CTU
Diploma - Tourism And Travel Management - Lvl 1-3
BN Academy
Certificate of Higher Education - English | Travel & Tourism
Arusha Meru International School
High School Diploma -
St. Constantine's International School
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