Bartleth Leslie Omari
Dar es Salaam
Summary
Collaborative Individual with extensive experience in Customer service and sales, demonstrated success in relationship building, negotiating and developing new business within targeted and assigned clients. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven, Excellent interpersonal and management skills.
Overview
15
15
years of professional experience
Work History
Key Account Manager
Airtel Tanzania Limited
Dar es Salaam
09.2013 - 12.2023
- Company Overview: Business Enterprise - Corporate sector
- Develop and maintained strong client relationships to drive business growth
- Strengthened client relationships through regular communication and effective problem solving through calls and visiting
- Developing a partnership with B2B Customers in creating products that will meet customers demand in the market
- Identify new business opportunities by networking with New and Existing Customer base and targeted customer to deliver agreed net new business revenues
- Negotiated contract renewals with existing client's, securing long-term commitment and fostering ongoing collaboration
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders
- Business Enterprise - Corporate sector
- Increased revenue on yearly bases on New Sales by 25% and 45% through up selling and cross-selling services to existing key accounts
- Developed and executed a strategic account management plan, resulting in a customer retention rate of 97% and Annual contract renewals on my portfolio
Acting Head
Airtel Tanzania Limited
Dar es Salaam
02.2023 - 06.2023
- Company Overview: Business Enterprise - Corporate sector
- Design and implementation of business planning for corporate segments in line with corporate strategy
- Increased sales revenue by implementing innovative marketing strategies and optimizing team performance
- Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth
- Develop and Negotiate proposals and contract with major client's, securing long-term partnerships that generated significant revenue streams
- Analysed market trends to identify new opportunities for business expansion and growth
- Business Enterprise - Corporate sector
- Led a sales team of 5 members to achieve a record-breaking quarter by achieving 97% of the quarterly targets which contribute/resulting in a 40% revenue growth in Q12023
- Training and coaching a team of 5 account managers and achieved improvement in their sales performance and account management
- Implemented sales training programs that led to improvement in the team's closing rates
Relationship Manager
Standard Chartered Bank
Dar es Salaam
10.2011 - 09.2013
- Company Overview: Wholesale Banking
- Pro-actively managing and developing effective client relationships, identifying and managing solutions to meet a wide range of client needs, and promoting products and services
- Developing a comprehensive understanding of the client's financial needs and demonstrating strong product and service knowledge to match the bank's offering with the client's needs
- Conducting KYC reviews and risk assessments associated with on-boarding new client's
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both client's and the organization
- Wholesale Banking
Client Service Manager
Standard Chartered Bank
Dar es Salaam
04.2010 - 09.2011
- Company Overview: Client service Group - Wholesale banking
- Responsible for serving as primary contact person for Corporate client's and staff for advice, enquiries, complaints, resolving of discrepancies and transactional errors by deliver first class customer services
- Working as Service Partner with Relationship Managers, Product Sales, Operations and other key internal stakeholders to solve client issues, identify opportunities and deliver the bank
- Reduced customer complaints, proactively addressing issues and implementing effective solutions, ensuring timely and efficient resolution of issues
- Client service Group - Wholesale banking
- Awarded best Client Service manager in 2010/2011
- Implemented customer retention strategies, resulting in a 25% decrease in churn rate and improved customer loyalty
Quality Assurance Officer
Standard Chartered Bank
Dar es Salaam
04.2009 - 03.2010
- Company Overview: Consumer banking operations - Tech & Operations dept
- Perform due Diligent, accurate quality and validating the compliance of account opening procedures to ensure that they meet Customer Due Diligent/Anti-money laundering standards and policies
- Reviewing processes, conducting training, advice and support the business to ensure that risk and compliance policies, procedures and standards are effectively implemented in the country
- Provide support to the business on documentation issues in order to improve quality and the overall turnaround time in account opening
- As well as preparing all Unit monthly reports needed by management and stakeholders (Business)
- Consumer banking operations - Tech & Operations dept
- Reduce Business risk by 10% through performing Customer due diligence which led to business growth
- Develop, review, and implement process and procedure on compliance that led to improve quality and TAT for account opening
- Training all stakeholders on the policies, process, and procedures
Education
Master of Business Administration - Corporate Management
Mzumbe University
12.2012
Bachelor - Business Administration
Mzumbe University
12.2008
Certificate - Secondary Education
Tambaza high School
05.2005
Certificate - Secondary Education
St Mary's High School
11.2002
Skills
- Product and Business development and Management
- Customer Relationship Management (CRM)
- Sales and Negotiations Skills
- Marketing Skills
- Strong Communication and analytical Skills
- Leadership qualities and Team Management
- Compliance skills and Quality Assurance Skills
Languages
- English, fluent
- Kiswahili, fluent
Personal Information
Title: Key Account Manager
Timeline
Acting Head
Airtel Tanzania Limited
02.2023 - 06.2023
Key Account Manager
Airtel Tanzania Limited
09.2013 - 12.2023
Relationship Manager
Standard Chartered Bank
10.2011 - 09.2013
Client Service Manager
Standard Chartered Bank
04.2010 - 09.2011
Quality Assurance Officer
Standard Chartered Bank
04.2009 - 03.2010
Master of Business Administration - Corporate Management
Mzumbe University
Bachelor - Business Administration
Mzumbe University
Certificate - Secondary Education
Tambaza high School
Certificate - Secondary Education
St Mary's High School
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