BARAKA PASSIAN CHAUSI
Dar es Salaam
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
IT Support Engineer
Open University of Tanzania
Dar Es Salaam, Tanzania
11.2021 - 06.2022
- Provided technical support for students and staff using university systems.
- Diagnosed hardware and software issues on various devices promptly.
- Assisted in the setup and maintenance of computer networks across campus.
- Trained users on effective use of educational software applications.
- Collaborated with IT team to implement system upgrades and patches.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Developed and maintained user accounts, permissions, and access rights.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Core Network Engineer
Nokia Solutions and Networks
Dar Es Salaam, Tanzania
06.2021 - 10.2021
- Configured network devices to ensure optimal performance and connectivity.
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
- Monitored network usage and capacity to forecast future requirements and plan for expansions.
- Collaborated with team members to implement network upgrades and improvements.
- Supported end-users by resolving connectivity issues through effective communication.
- Conducted routine tests on network systems for reliability and efficiency.
- Analyzed network performance issues including delay problems, packet loss, and congestion.
- Configured, monitored, and maintained routers, switches, firewalls, and other network devices.
- Provided technical assistance to team members regarding core network technologies such as MPLS VPNs and QoS designs.
- Executed test plans for verifying proper functioning of newly deployed solutions.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Managed wireless networking setups, including access points placement and security configurations, to ensure robust mobile connectivity.
- Conducted regular network performance tests and monitoring to ensure high availability and reliability.
- Reviewed system logs to determine usage levels, bandwidth, performance and system security to target inefficiencies and implement appropriate solutions.
IT Technician
Liquid Intelligent Technologies
Dar Es Salaam, Tanzania
09.2019 - 11.2019
- Installed and configured hardware and software for end-user systems.
- Provided technical support and troubleshooting for network issues.
- Assisted in the setup of new workstations and devices for employees.
- Collaborated with team members to enhance IT service delivery.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Deployed operating systems.
- Configured routers, switches and wireless access points for LANs and WANs.
- Coordinated with vendors for repair services when needed.
- Oversaw daily performance of computer systems.
- Collected, analyzed and reported on data for use in operational planning.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
Education
Bachelor of Science - Telecommunications Engineering
The University of Dodoma
Dodoma, Tanzania12-2021
Some College (No Degree) - Advanced Level Secondary Education
Pugu Secondary School
Dar Es Salaam, Tanzania05-2016
Some College (No Degree) - Ordinary Level Secondary Education
St Benedict's Namupa Seminary
Lindi, Tanzania11-2013
Some College (No Degree) - Primary Level Education
Green Acres Primary School
Dar Es Salaam, Tanzania09-2009
Skills
- Process improvement
- Team collaboration
- Technical documentation
- Project management
- Network troubleshooting
- Technical support
- User training
- Network configuration
- Customer service
- Problem analysis
- Effective communication
- Software installation
- Application support
- Mobile device management
- Remote desktop support
- Wireless networking
- TCP/IP
- Decision-making
- LAN/WAN
- User support
Timeline
IT Support Engineer
Open University of Tanzania
11.2021 - 06.2022
Core Network Engineer
Nokia Solutions and Networks
06.2021 - 10.2021
IT Technician
Liquid Intelligent Technologies
09.2019 - 11.2019
Bachelor of Science - Telecommunications Engineering
The University of Dodoma
Some College (No Degree) - Advanced Level Secondary Education
Pugu Secondary School
Some College (No Degree) - Ordinary Level Secondary Education
St Benedict's Namupa Seminary
Some College (No Degree) - Primary Level Education
Green Acres Primary School
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