Summary
Overview
Work History
Skills
Attributes
Education
Digitalcompetence - Computerapplicationsocialmediaskills
Otheressentialskills
Career Overview
Annexes
Awards
References
Timeline
Generic

BARAKA NGOVIRO

Arusha

Summary

Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.

Overview

18
18
years of professional experience

Work History

Tour Consultant

Real Wildwatch Safaris
07.2021 - Current
  • Developing tour packages, booking flights and other transportation arrangements, arranging and booking accommodation, arranging guests' travel itinerary, assessing guests' needs and preferences, tour costing, visiting sites in advance, maintaining good relationship with travel agents, collecting deposits and keeping record of balances, sales and marketing
  • Designed custom tour packages to meet unique client needs, ensuring memorable vacations tailored to individual preferences.
  • Evaluated customer feedback consistently to identify areas for improvement in product offerings and service delivery.
  • Streamlined the booking process for increased efficiency, improving client relations and overall experience.

Camp Manager

And Beyond Travel Ltd Serengeti under Canvas
06.2014 - 01.2021
  • Overall management and asset monitoring, addressing guest inquiries and complaints, meeting and greeting new arriving guests, performing morning meetings with the team, ensuring guest delights, ensuring correct rooming allocation, managing park fees, ensuring security and safety of the camp, managing camp fleet, managing and procuring supplies, hosting guests, performing site inspections, compiling guests' information, organizing and performing guest delights, community development, stock controlling, petty cash control, maintaining updated records, ensuring company policies and standards, managing staff leave rotations, ensuring staff motivation and development, ensuring strong communication for teamwork, daily checks of rooms, preparing welcome notes
  • Hired, disciplined and managed [Number] camp staff members.
  • Handled administrative and business management needs for busy [Type] camp with as many as [Number] children in attendance each summer season.
  • Managed camp operations for [Type] facility serving over [Number] campers each day.
  • Developed and directed programs suitable for children between ages of [Number] and [Number].
  • Coordinated resources to effectively handle needs of [Number]+ overnight guests for half-week, weeklong and extended stay camps.

Camp Assistant Manager

And Beyond Travel Ltd Serengeti under Canvas
08.2006 - 01.2014
  • Assisting Camp Manager in all camp duties, meeting and hosting guests, compiling guests' information, organizing and performing guest delights, community development, assisting manager in stock controlling and accounting issues, taking over responsibilities of the Camp while the Manager is away, maintaining company standards, policies, and procedures
  • Supported camp staff with daily tasks, ensuring smooth operations and efficient processes.
  • Developed conflict resolution skills by mediating disagreements among campers as they arose during their time at the campsite.
  • Responded quickly and calmly in emergency situations.
  • Participated in mandatory staff training sessions to maintain up-to-date knowledge of best practices in camping education techniques.
  • Dealt tactfully with public and established strong working relationships with other employees in different workgroups.

Skills

  • Guests relationship building
  • Team relationship building
  • Skilled booking system management
  • Marketing background
  • Able to build and energize talent through coaching and developing staff
  • Excellent verbal communication
  • Superior numeracy
  • Good leadership and interpersonal qualities
  • MS Office Suite proficiency
  • Excellent customer care management
  • Require little or No supervision
  • Excellent observation skills
  • Excellent mentoring skills
  • Excellent standardizing skills
  • Excellent negotiating skills
  • Hotel Accommodations
  • Itineraries
  • Client Relations
  • Mentoring and training
  • Regulations and compliance
  • Company guidelines and procedures
  • Reservations Management
  • Travel Arrangements
  • Logistics support
  • Time Management
  • Attention to Detail
  • Multitasking Abilities
  • Travel Bookings Processes
  • Microsoft Office
  • Data Entry
  • Self Motivation
  • Relationship Management

Attributes

  • Excellent Organizational skills
  • Confidentiality
  • Planning and time management
  • Knowledge of Tanzania tourism
  • Attention to detail
  • Reliability
  • Data analysis
  • Reporting writing & presenting
  • Calm under pressure
  • Sound judgment
  • Team player
  • Willingness to work in a flexible schedule and high workload

Education

Certificate in Tour Guiding and Administration from Wildlife clubs of Kenya- Centre for Tourism Training and Research (C.T.T.R)- Nairobi Kenya (2003-2004), Certificate in Tourism and Hospitality management at DIMA College from Dynamic Institutes of Management and Account - Nairobi Kenya (2001-2002), 1996-1999, Enaboishu Secondary School, Ordinary Certificate of Secondary Education, 1989-1995, Kimandolu Primary School, Primary education

Digitalcompetence - Computerapplicationsocialmediaskills

  • Ms Office
  • Ms Excel
  • Internet & Email
  • Social Media

Otheressentialskills

  • Capable of traveling and working in several circumstances
  • Quantitative and qualitative research methods including techniques such as in interviews and direct observation
  • Ability and experienced in working with rural communities
  • Ability to meet deadlines
  • Ability to work with multi-cultural team

Career Overview

Energetic motivated Tourism Hospitality Manager who is highly organized and skilled at finding new ways to enhance guest's experiences. Areas of expertise include Hospitality Management, Safari Operation, Camp management, Staff management, Finance management, Stock management, Camp fleet management amongst others.

Annexes

  • Academic Certificates
  • Certificate of services
  • Social Cultural Impact of Tourism - A Research Report (2003) A case study of Ngorongoro Conservation Area Authority
  • Recommendation letter on Dec 2003 from Jackson Kiplagat Principal Director C.T.T.R - Nairobi Kenya
  • Certificate of East Africa Guest Delight Housekeeping Workshop - CCAFRICA by Linda Figueira -King Guests Delights Trainer- East Africa - October 2007
  • Recommendation letter on June 2004 from Benedict Mrunya Chief Tourism Manager - Ngorongoro Conservation Area Authority

Awards

  • Certificate of 10 years award with AndBeyond Travel Limited - Joss Kent
  • Certificate of East Africa Guest Delight Housekeeping Workshop - CCAFRICA by Linda Figueira

References

  • Vivienne Lobulu, General Manager for Labalaba Safari Camp, +255 672 788 262, vivienne@labalaba.com
  • Dr Elibaraki Joseph Ngoviro, District Medical Officer (DMO) for Chato District, +255767 633 567, elibariki2005@yahoo.com

Timeline

Tour Consultant

Real Wildwatch Safaris
07.2021 - Current

Camp Manager

And Beyond Travel Ltd Serengeti under Canvas
06.2014 - 01.2021

Camp Assistant Manager

And Beyond Travel Ltd Serengeti under Canvas
08.2006 - 01.2014

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BARAKA NGOVIRO