BARAKA MASIKA
Kinondoni,DAR
Summary
Highly skilled professional with expertise in programme development, project planning and coordination, and administrative support. Demonstrates strong leadership abilities and excels in problem-solving and active listening. Proficient in IT literacy, MS Office Suite, and inventory management. Committed to leveraging skills to drive organisational success and efficiency.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
Work History
WAREHOUSE INVENTORY CLERK
EMPORIO TILES TANZANIA LIMITED
Kinondoni, Dar es Salaam Region
12.2023 - Current
- Resolving conflicts and negotiate mutually beneficial agreements between parties. For instance when our partners like transporters negotiating with our clients regarding delivery cost. Under this situation I stay at the middle ensuring win-win situation is happening.
- Handling high volume calls to address customer inquiries and concerns.
- Engaging with stakeholders to build good relationships and brand awareness.
- Keeping appropriate stock levels to match expected demands
- Successfully delivery on tasks within tight deadlines.
- Developing appropriate resources to meet needs of clients
- Confirming all stocks that are coming and all deliveries.
- Promoting continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Quickly learning and applying new skills to daily tasks, improving efficiency and productivity.
- Demonstrating respect, friendliness and willingness to help wherever needed.
Branch warehouse manager-India street warehouse
EMPORIO TILES TANZANIA LIMITED
Kinondoni, Dar es Salaam Region
02.2023 - 12.2023
- Supervised daily warehousing activities to ensure operational efficiency.
- Spearheaded improvements in warehouse operations and workflow to optimize efficiency.
- Streamlined warehouse operations by implementing efficient inventory management systems.
- Ensured the proper delivery for purchased items to all clients as agreed.
- Reported daily warehouse performance data.
- Coordinated dispatching of transport vehicles distributing goods across Dar es salaam
- Exceeded warehouse productivity targets with consistent operational oversight.
- Analysed inventory reports to achieve strong product availability.
Showroom Attendant- Kariakoo Branch
EMPORIO TANZANIA LIMITED
ILALA, Dar es Salaam Region
09.2021 - 02.2023
- Attending customer when other sales staff are occupied with other customers.
- Arranging the products in display for sale.
- Receiving the products from the warehouse and deliver it to customer.
- Managed front desk operations smoothly during peak timings.
- Ensured customer comfort by promptly addressing their needs and concerns.
- Created a pleasant atmosphere for customers through courteous behavior.
- Maintained cleanliness of facilities for enhanced guest experience.
- Welcomed new and returning clients, cultivating inclusive space.
- Responded to inquiries, resulting in improved customer satisfaction.
- Maintained professional qualifications and certifications for best-possible customer care.
- Handled emergency situations effectively, ensuring the safety of all present.
- Monitored facility equipment, contributing towards operational efficiency.
- Promoted venue's products and services leading to increased sales.
- Administered first aid, reporting incidents and near misses when required.
- Coordinated with other staff members effectively, ensuring efficient team collaboration.
Education
GCSEs - Education
The University of Dodoma
Dodoma 10.2015 - 07.2018
Certificate - Commerce
The Institute of Commercial Management
Dar es Salaam, Dar es Salaam Region 07.2024 - 12.2024
Certificate of Higher Education - ARTS COMBINATION.
Njombe High School
Njombe 07.2013 - 05.2015
Certificate of Secondary Education - All Subject
Chikanamlilo secondary school
Mbeya 01.2009 - 10.2012
Skills
- Active listening
- IT literacy
- Programme development
- Problem-solving
- MS Office programmes
- Inventory management
- Project planning and coordination
- Administrative support
- Leadership
Languages
English
Fluent
Swahili
Fluent
Affiliations
- Reading news papers and watching conversation with world political and business leaders such as the discussion in Chatham house, Centre for Foreign policy, The close(Bloomberg tv) and Mo Ibrahim Foundation programs.
- Learning more about modern plumbing accessories and tiles.
- Reading Holly Bible
Timeline
Certificate - Commerce
The Institute of Commercial Management
07.2024 - 12.2024
WAREHOUSE INVENTORY CLERK
EMPORIO TILES TANZANIA LIMITED
12.2023 - Current
Branch warehouse manager-India street warehouse
EMPORIO TILES TANZANIA LIMITED
02.2023 - 12.2023
Showroom Attendant- Kariakoo Branch
EMPORIO TANZANIA LIMITED
09.2021 - 02.2023
GCSEs - Education
The University of Dodoma
10.2015 - 07.2018
Certificate of Higher Education - ARTS COMBINATION.
Njombe High School
07.2013 - 05.2015
Certificate of Secondary Education - All Subject
Chikanamlilo secondary school
01.2009 - 10.2012
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