Balbina Lyimo

• Improves customer satisfaction by efficiently processing transactions and addressing account inquiries.
• Streamline teller operations for better workflow by implementing time-management strategies.
• Enhance branch sales through cross-selling bank products and services to customers.
• Conducts daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
• Establishes trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Provides exceptional customer service, resulting in increased client retention and loyalty.
• Balance cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Assist customers in opening new accounts, facilitating a smooth onboarding process for new clients.
• Manage high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Maintains friendly and professional customer interactions.
• Disburs cash and checks accurately while maintaining security of cash drawers.
• Balancing cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Remove mutilated currency from circulation.
• Count and packaged currency and coins.
• Reconcile cash drawer and resolved discrepancies.

From being an advisor, I attempted to be from Airtel Tanzania process (July 2020-March 2023) and then after shifted to Vodacom process (March 2023- September 2023).

• Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
• Streamlined communication channels for improved customer interactions and response times.
• Collaborated with team members to optimize workflow processes and increase overall efficiency.
• Provided personalized support, ensuring a positive experience for each customer interaction.
• Maintained detailed records of customer interactions, allowing for data-driven decision-making and targeted support strategies.
• Delivered exceptional service by utilizing product knowledge and problem-solving skills during customer interactions.
• Promoted a culture of continuous improvement by sharing best practices and learning from other team members'' experiences.
• Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
• Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
• Met customer call guidelines for service levels, handle time and productivity.
• Trained new personnel regarding company operations, policies and services.

This based on the SPENN application opening in people's Smartphones, that were used for mobile payments between SPENN agents and customers. Responsibilities were to-;

• Increased sales revenue by implementing targeted marketing strategies and fostering strong client relationships.
• Developed comprehensive sales plans for optimal market penetration and increased customer base.
• Enhanced brand visibility through effective social media campaigns, content creation, and online advertising.
• Collaborated with cross-functional teams to develop and execute innovative marketing initiatives for product launches.

FIELD TRAINING

• Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
• Resolved concerns with products or services to help with retention and drive sales.
• Delivered prompt service to prioritize customer needs.
• Accounts opening from customers to increase bank transaction flow up.
• Operates cheques from customers, and identify cheque books.