Agent
Cooperative Rural Development Bank (CRDB)
01.2024
- Convinced new clients to open CRDB accounts
- Facilitated customer connections through SIM banking
- Responded promptly to customer inquiries and complaints in a professional manner.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Adhered strictly to company policies regarding confidentiality of client information.
- Developed and maintained strong relationships with clients and stakeholders.
- Handled fund transactions via Western Union, Ria, Tigo, Airtel, and M-Pesa
- Activated domain accounts
- Handled system-based PIN resets efficiently
- Managed foreign exchange currency operations
- find people to deposit in our bank
