SHOLLAH KAKANYI
Dar Es Salaam
Summary
Experienced Manager Customer Service and operations at Exim bank, Samora branch, in providing expectational customer service ,administering customer transaction ,Monitoring of branch controls following rules and regulations, minimize frauds and satisfactory audits ,cross selling by bringing New business ,Build good relationships with clients, providing expectational customer service ,administering customer transaction ,Monitoring of branch controls following rules and regulations, minimize frauds and satisfactory audits ,cross selling by bringing New business ,Build good relationships with clients,
Strong leadership by increased performance and implementing adequate training to team members.
Overview
6
6
years of professional experience
Work History
Assistant Branch Manager
Eximbank
11.2017 - Current
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Monitoring of branch controls following rules and regulations
- Increase branch revenue and minimize income leakages.
- Cross sale of bank products
- Ensure smooth operation of all branch activities.
- B
Education
Public Administration In Human Resources - Tanesco
Mzumbe
Morogoro 11.2011
Skills
- Leadership
- Customer Service and Customer Retention
- Bank assurance
- Audit preparation
- Loan application evaluation
- Relationship building and management
- Cash Handling
- Staff Development
- Risk Assessment
- Sales expertise/Crosse ling of Products
- Staff Management
- Revenue Generation
- Business Development
- Customer retention
Timeline
Assistant Branch Manager
Eximbank
11.2017 - Current
Public Administration In Human Resources - Tanesco
Mzumbe
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