Aziza Seif Masoud
Dar es salaam
Summary
Experienced and proactive professional and a decisive planner with good communication and problem solving abilities with many years of experience maintaining seamless business operations. Smoothly administers, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements.
Skilled in building strong relationship across all levels of an organization to achieve business goals.
Overview
11
11
years of professional experience
Work History
PUBLIC RELATIONS/ ADMIN MANAGER
247 SECURITY (T) LTD
05.2023 - Current
- Ensure compliance with industry regulations and company policies.
- Develop and implemented strategies to increase customer satisfaction and loyalty.
- Assess team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Create monthly reports for senior management summarizing operational performance metrics.
- Establish processes to ensure efficient workflow throughout the organization.
- Maintain up-to-date records of employee attendance, payroll information, vacation requests.
- Analyze customer feedback data to develop action plans for improving services offered.
- Schedule interviews for potential candidates and conducted reference checks prior to hire.
- Coach, mentore and train team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
ACTING H.O.D- SALES, DISTRIBUTION & MARKETING
GLOBAL PUBLISHERS AND GENERAL ENTERPRIPRISES
Dar Es Salaam
01.2021 - 12.2021
- Maintain up-to-date knowledge of industry trends and competitive landscape.
- Develop and implemented a comprehensive marketing strategy to increase brand awareness.
- Oversaw budgeting for all marketing activities, ensuring expenditures were within allocated limits.
- Analyze sales data to measure the effectiveness of marketing initiatives.
- Coordinate events such as trade shows and conferences to promote products or services.
- Create customer-focused messaging that resonates with target audiences.
- Execute updated marketing plans to increase branding exposure, customer traffic and sales.
- Direct the customer relationship management (CRM) strategy, including segmentation, targeting, and personalization tactics.
DATA CONTROLLER & DISTRIBUTION OFFICER
GLOBAL PUBLISHERS
01.2014 - 01.2020
- Translated raw data into meaningful information using statistical techniques.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Built visualizations that enabled users to quickly interpret results from complex analyses.
- Optimized existing database structures for better performance on analytics tasks.
- Maintained documentation of all the processes related to Data Analysis.
- Collected, tracked and reviewed data to evaluate business and market trends.
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
- Prepared detailed reports by collecting, analyzing, and summarizing information and trends.
- Worked with internal teams to understand business needs and changing strategies.
- Collaborated with IT and business process owners to enhance system requirements for analytical purposes.
- Worked closely with management to prioritize business and information needs.
- Identified needs of customers promptly and efficiently.
- Analyzed competitive market strategies through related product, market or share trends.
- Collected, tracked and evaluated current business and market trend data.
- Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
DATA ENTRY, MONITORING & EVALUATION
NAFAKA PROJECT UNDER USAID (ACDI/VOCA)
MOROGORO
05.2013 - 06.2013
- Analyzed data from surveys, focus groups and other sources to evaluate programs.
- Maintained records of all evaluation activities conducted by the organization.
- Created spreadsheets to track data entries.
- Verified accuracy and completeness of data entry into the database system.
- Followed up on pending tasks until completion.
- Updated existing records with new or revised information as needed.
- Maintained confidentiality of sensitive information entered into the system.
- Assisted colleagues with resolving any issues related to data entry operations.
- Prepared summaries of daily work completed for review by supervisors.
- Operated various office equipment such as scanners, printers. when required.
- Compiled reports based on gathered information.
- Provided support to management staff in regards to data entry processes.
CUSTOMER REPRESENTATIVE
SBC TANZANIA LTD
MOROGORO BRANCH
- Cross-sold products and services when appropriate.
- Followed up on customer inquiries not immediately resolved by telephone calls or emails.
- Responded to customer inquiries via phone, email and chat.
- Monitored customer accounts for changes or updates.
- Handled difficult or emotional customer situations with empathy and professionalism.
- Prioritized tasks effectively to meet deadlines.
- Assisted customers with purchase decisions based on needs analysis.
- Resolved customer complaints promptly and efficiently.
- Demonstrated strong problem solving skills in addressing customer issues.
- Participated in team meetings to discuss best practices for resolving customer issues.
- Identified potential opportunities for process improvement within the department.
- Provided product and service information to customers.
- Processed orders, forms and applications accurately.
- Maintained customer records in company database.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
BA DEDREE IN PUBLIC RELATIONS AND ADVERTISING -
University of Dar es Salaam (UDSM)
Dar es Salaam01.2010
ADVANCED CERTIFICATE OF SECONDARY EDUCATION EXAMINATION (ACSE) -
Tambaza High School
Dar es Salaam01.2007
CERTIFICATE OF SECONDARY EDUCATION EXAMINATION -
Zanaki Secondary School
Dar es Salaam01.2004
CERTIFICATE OF PRIMARY EDUCATION -
Mashujaa Primary School
Dar es Salaam01.2000
Skills
- Verbal and written communication
- Complex Problem-Solving
- Project Management
- Innovation management
- Sales Techniques
- Workforce Management
- Business Administration
Applicationsoftware
- Graphics designing, Adobe ilustrator
- Social/electronic media
- Ms Office Package
Languageskillsvalues
Creativity, Communication skills, Building relationships, Crisis Management, Honesty, Management, Organization, Attention to detail, Customer Care, Video Production, Monitoring &Evaluation, English, Kiswahili
Middlename
Seif
Lastname
Masoud
Otherawards
- Certificate of Participation in the Juniour Achievement Company Program under Barclays Bank
- Certificate of Perticipation in the Public Relations Internship Programme organized by New Habari(2006) Ltd
- Certificate of Service as a Customer Representative at SBC Tanzania Ltd
Personal Information
- Place of Birth: Rukwa
- Date of Birth: 09/10/86
- Nationality: Tanzanian
References
- CATHERINE MWAMASAGE, HEAD OF PROCUREMENT, TANZANIA NATIONAL PARKS (TANAPA), P O BOX 3134, ARUSHA, TANZANIA, 0713 548 207, catherinemwamasage@tanzaniaparks.go.tz
- JAMILA JAMAL MDEMU, INFORMATION OFFICER, KINONDONI MUNICIPAL COUNCIL, P. O. Box 31902, DAR ES SALAAM, 0715 991 131, mdemujamila9@gmail.com
- MANAGER OF FOREIGN LANGUAGES MEDIA SERVICES, TANZANIA STANDARD NEWSPAPERS (TSN) LTD, P O BOX 9033, DAR ES SALAAM, 0714 07 25 25, oswero.majaliwa@tsn.go.tz
Hobbies and Interests
- Reading Books
- Self-improvement
- Designing
- Photo & videography
Training
CERTIFICATE OF ATTENDENCE IN PROJECT MANAGEMENT PROFFESSIONAL TRAINING, Tanzania Institute of Project Management, 10/11/21, 10/15/21
Timeline
PUBLIC RELATIONS/ ADMIN MANAGER
247 SECURITY (T) LTD
05.2023 - Current
ACTING H.O.D- SALES, DISTRIBUTION & MARKETING
GLOBAL PUBLISHERS AND GENERAL ENTERPRIPRISES
01.2021 - 12.2021
DATA CONTROLLER & DISTRIBUTION OFFICER
GLOBAL PUBLISHERS
01.2014 - 01.2020
DATA ENTRY, MONITORING & EVALUATION
NAFAKA PROJECT UNDER USAID (ACDI/VOCA)
05.2013 - 06.2013
CUSTOMER REPRESENTATIVE
SBC TANZANIA LTD
BA DEDREE IN PUBLIC RELATIONS AND ADVERTISING -
University of Dar es Salaam (UDSM)
ADVANCED CERTIFICATE OF SECONDARY EDUCATION EXAMINATION (ACSE) -
Tambaza High School
CERTIFICATE OF SECONDARY EDUCATION EXAMINATION -
Zanaki Secondary School
CERTIFICATE OF PRIMARY EDUCATION -
Mashujaa Primary School
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